DisplayLink Support

Support & Knowledge Base

DisplayLink provide this support portal to try and answer common questions you might have about DisplayLink technology. 

However we cannot provide product specific support. DisplayLink is a chip and technology company and we do not sell any products directly to end users, therefore do not have a dedicated end user support team. However members of the DisplayLink team are active on the DisplayLink Forum, where your question may already be answered.

If you are having problems with a product containing DisplayLink technology, please contact the product manufacturer for support.

Before submitting a question or idea, please be read our Unsolicited Ideas Submission Policy.

Knowledge Base

  1. News 

    1. Important information on macOS 10.13.4 update
    2. DisplayLink and Windows 10
    3. DisplayLink support for Chrome OS now available
    4. DisplayLink support for Ubuntu now available
    5. Which operating systems does DisplayLink currently support?
  2. Tips and Tricks 

    1. How to enable an extended DisplayLink display on macOS 10.13.4-10.13.6 with 4.3
    2. How do I connect my DisplayLink enabled product to a USB C port?
    3. How do I connect my DisplayLink device to my Android Phone or Tablet?
    4. Is my Windows computer compatible with DisplayLink software?
    5. How to install DisplayLink Software
  3. Corporate Deployment 

    1. How to deploy DisplayLink Windows software within a corporation
    2. How to deploy DisplayLink macOS software within a corporation
    3. How to deploy DisplayLink MSI files in a corporate environment with GPO or SCCM
    4. Problems with 802.1x authentication and DisplayLink docks
    5. Installation switches for installing DisplayLink software on Windows
  4. Troubleshooting: General  

    1. First Step Troubleshooting for Devices Powered by DisplayLink
    2. DisplayLink display resolution support
    3. The USB docking station does not charge my computer or tablet
    4. Display intermittently blanking, flickering or losing video signal
    5. Wireless devices (mouse, keyboard or wifi) stop working when my USB 3.0 dock is connected
  5. Troubleshooting: Windows 

    1. My Device is not Working Properly on Windows 10 Anniversary or Creators Update
    2. How can I report Windows issues to DisplayLink?
    3. How can I report Windows installation issues to DisplayLink?
    4. No option to duplicate monitors on Windows 10 Anniversary and Creators Update
    5. My DisplayLink device does not work at all, or I get the message "USB device not recognized", when connecting on Windows.
  6. Troubleshooting: Mac OS X 

    1. Important Information on macOS 10.13.4 - 10.13.6 update
    2. macOS 10.13 or 10.14: Video functionality not enabled
    3. macOS High Sierra: Mirror issues
    4. How to report macOS issues to DisplayLink
    5. Known issues with DisplayLink on macOS 10.12 (Sierra)
  7. Troubleshooting: Android 

    1. Known issues and limitations with DisplayLink for Android
    2. What are the dialog prompts for when I connect my Android device to a DisplayLink product?
    3. How to manually detect your DisplayLink device on Android
  8. Troubleshooting: Ubuntu 

    1. How to install DisplayLink software on Ubuntu
    2. How to configure DisplayLink displays on Ubuntu
    3. Ubuntu 16.04: X Server starts in low graphics mode when a device is connected
    4. DisplayLink Ubuntu driver after recent X upgrades does not work with Intel GPUs
    5. X Server crashes on NVIDIA systems when DisplayLink device present during login or logout
  9. All articles 

    1. Known issues and limitations with DisplayLink for Android
    2. How to deploy DisplayLink Windows software within a corporation
    3. Troubleshooting software installation / upgrade on Windows
    4. How to install DisplayLink software on Ubuntu
    5. Windows 10 and Monitor Resolutions - Virtual and Physical Mode Change
    125 articles 

Feedback and Knowledge Base