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DisplayLink Support

Support & Knowledge Base

Synaptics provides this support portal to try and answer common questions you might have about DisplayLink technology. However we cannot provide product specific support.

Synaptics is a chip and technology company and we do not sell any product directly to end users, therefore we only have a small end user support team. Members of the Synaptics team are active on the DisplayLink Forum, where your question may already be answered.

If you are having problems with a product containing DisplayLink technology, please contact the product manufacturer for support.

Before submitting a question or idea, please read our Unsolicited Ideas Submission Policy.

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Knowledge Base

  1. News →

    1. DisplayLink and Windows 10
    2. DisplayLink support for Chrome OS now available
    3. DisplayLink support for Ubuntu now available
    4. Which DisplayLink products support UHD (4K) modes?
    5. Which operating systems does DisplayLink currently support?

  2. Tips and Tricks →

    1. How do I connect my DisplayLink enabled product to a USB C port?
    2. How do I connect my DisplayLink device to my Android Phone or Tablet?
    3. Is my Windows computer compatible with DisplayLink software?
    4. How to install DisplayLink Software
    5. How to configure DisplayLink displays on Windows

  3. Corporate Deployment →

    1. How to deploy DisplayLink Windows software within a corporation
    2. How to deploy DisplayLink macOS software within a corporation
    3. How to deploy DisplayLink MSI files in a corporate environment with GPO or SCCM
    4. Problems with 802.1x authentication and DisplayLink docks
    5. Installation switches for installing DisplayLink software on Windows

  4. Troubleshooting: General  →

    1. First Step Troubleshooting for Devices Powered by DisplayLink
    2. DisplayLink display resolution support
    3. The USB docking station does not charge my computer or tablet
    4. Display intermittently blanking, flickering or losing video signal
    5. Wireless devices (mouse, keyboard or wifi) stop working when my USB 3.0 dock is connected

  5. Troubleshooting: Windows →

    1. My Device is not Working Properly on Windows 10
    2. How can I report Windows issues to DisplayLink?
    3. How can I report Windows installation issues to DisplayLink?
    4. No option to duplicate monitors on Windows 10
    5. My DisplayLink device does not work at all, or I get the message "USB device not recognized", when connecting on Windows.

  6. Troubleshooting: macOS →

    1. macOS Catalina 10.15: Screen Recording permission
    2. macOS Big Sur 11: Screen Recording permission
    3. macOS 10.13, 10.14 and 10.15: Video functionality not enabled
    4. Clamshell and rotation support on macOS Big Sur 11.x with DisplayLink Manager
    5. DisplayLink Manager App for macOS Introduction, Installation & Scope

  7. Troubleshooting: Android →

    1. Known issues and limitations with DisplayLink for Android
    2. Android Phone is not cloning to a DisplayLink screen
    3. What are the dialog prompts for when I connect my Android device to a DisplayLink product?
    4. Android phone or tablet does not work with DisplayLink USB C dock
    5. How to manually detect your DisplayLink device on Android

  8. Troubleshooting: Ubuntu →

    1. How to install DisplayLink software on Ubuntu 20.04
    2. How to install DisplayLink software on legacy Ubuntu versions
    3. How to uninstall DisplayLink Ubuntu software
    4. How to configure DisplayLink displays on Ubuntu
    5. My DisplayLink device does not work on Ubuntu

  9. All articles →

    1. DisplayLink and Windows 10
    2. Known issues and limitations with DisplayLink for Android
    3. How to deploy DisplayLink Windows software within a corporation
    4. Troubleshooting software installation / upgrade on Windows
    5. Windows 10 and Monitor Resolutions - Virtual and Physical Mode Change
    116 articles →

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