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Troubleshooting software installation / upgrade on Windows

If you find you are having issues after installing or upgrading DisplayLink software, or your Windows installation, please follow these steps to re-install DisplayLink software

  1. Disconnect your device. If your device uses a power adapter, disconnect it too.
  2. Uninstall DisplayLink software from Windows Control Panel.
  3. Download DisplayLink End User Windows Cleaner tool and run it. 
  4. Reboot your computer.
  5. Download the latest DisplayLink Windows software and install it. 
  6. Reconnect your device when asked by the installer.
  7. Reboot your computer.

If you are finding that your device's Ethernet connection no longer works

Should you use an anti-virus like Symantec Endpoint Protection, if the device is present and working in Device Manager, please check that the LAN connection exists. If that connection is missing, then reinstall the driver without the anti-virus blocking the creation of the network adapter in Windows.
  1. Open Device Manager
  2. Open Network adapters. If you cannot find it in this category, it may be under "Other devices"
  3. Right click on the Ethernet entry for your device
  4. Select Update Driver Software...
  5. Select Browse my computer for driver software
  6. Select Browse
  7. Browse to "C:\Program Files\DisplayLink Core Software"
  8. Select "Include subfolders"
  9. Select Next

If you are finding that your device's audio output no longer works

  1. Open Device Manager
  2. Open Sound, video and game controllers. If you cannot find it in this category, it may be under "Other devices"
  3. Right click on the Audio entry for your device
  4. Select Update Driver Software...
  5. Select Browse my computer for driver software
  6. Select Browse
  7. Browse to "C:\Program Files\DisplayLink Core Software"
  8. Select "Include subfolders"
  9. Select Next
If you are experiencing other issues not explained here, please follow the steps in "How can I report Windows installation issues to DisplayLink?" so our technical support team can quickly help you.

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