How can I report Windows installation issues to DisplayLink?

If you believe you have found an install or uninstall issue with DisplayLink software that is not covered by a knowledgebase article on the website, you can help DisplayLink debug the issue by providing the right information.

This article should be followed to provide the right information to DisplayLink to diagnosing the issue. Before submitting a bug to DisplayLink, please follow the steps below to provide the right information. 

Note: The support tool produces a zip file containing information stored in plain text. The file and log text are not encrypted (apart from the DisplayLink software log files) to allow you to see what data has been collected.
  1. Download the Windows DisplayLink Support Tool
  2. Run the tool as administrator
  3. Click on the "Advanced Options"
  4. Check the "On" radio button under "Advanced Installer Logging"
  5. Check the "On" radio button under "Advanced DisplayLink Logging"
  6. Reboot the PC
  7. Try to install or uninstall DisplayLink software and wait for the failure
  8. Run the tool as administrator again and click on "Gather Support Information" to collect the installer log files into a zip file on your Windows desktop.
  9. Click the "Turn Off" button under "Advanced Installer Logging"
  10. Click the "Turn Off" button under "Advanced DisplayLink Logging" and close the tool.
Please send the zip file generated to DisplayLink support including a description of the problem you are seeing and any other information that could be important.

The Windows DisplayLink Support Tool gathers the following system information:
  • PC and OS Spec
  • Video adapters installed
  • DisplayLink service status
  • USB devices currently connected to the PC
  • Audio and Video Codecs installed
  • DisplayLink Software installed
  • DisplayLink devices connected to the PC and status
  • Debug information contained in C:\Program Files\DisplayLink Core Software\Debug and C:\ProgramData\DisplayLink\Debug
  • DisplayLink registry settings stored under HKLM\Software\DisplayLink and HKCU\Software\DisplayLink
  • Computer network information include configured IP addresses and Mac addresses of network interfaces.

Troubleshooting: Windows

  1. My Device is not Working Properly on Windows 10 Anniversary or Creators Update
  2. How can I report Windows issues to DisplayLink?
  3. How can I report Windows installation issues to DisplayLink?
  4. No option to duplicate monitors on Windows 10 Anniversary and Creators Update
  5. My DisplayLink device does not work at all, or I get the message "USB device not recognized", when connecting on Windows.
  6. What are the minimum PC requirements for Windows DisplayLink software?
  7. Issues with USB 3 host controllers and DisplayLink
  8. How to fix your DisplayLink product from repeatedly disconnecting and reconnecting, or freezing
  9. How to resolve mouse or window latency, desktop pixelation, or other performance related issues
  10. How to resolve screen corruption, leftover artefacts or blank screens
  11. Overlapped I/O operation in progress message seen on installation
  12. Message: "The software package appears to have been modified." when trying to install
  13. Cannot upgrade or uninstall DisplayLink software
  14. Which Windows applications do DisplayLink displays support?
  15. PC hangs when booting with USB devices attached
  16. Cannot uninstall "DisplayLink Core Software" under "Add/Remove Programs"
  17. DisplayLink Compatibility with NVIDIA GeForce 6 Series or GeForce 7 Series GPUs
  18. Games do not work on Windows with DisplayLink software installed
  19. Error Message "The system cannot write to the specified device"
  20. DisplayLink driver compatibility with Intel Atom Tablets (Clover Trail)
  21. Message "Incompatible display driver" on install or device connection
  22. How to uninstall j5Create (MCT) software
  23. How to uninstall Fresco Logic USB graphics software
  24. How to uninstall SMSC USB Graphics software
  25. Problems configuring Wake On LAN on DisplayLink DL-3000 products
  26. Can I duplicate or mirror a screen to more than one display in Windows?
  27. Monitor mode or resolution not available when connecting with DisplayLink device
  28. Windows Display Properties "Identify" numbers are incorrect
  29. Windows Desktop background is not shown on some extended displays
  30. DisplayLink display is blank and only shows mouse cursor when using a basic graphics theme
  31. Problems installing DisplayLink software with the Kensington sd400v dock
  32. Error message 2738 or property.CORENOTINSTALLED or VB script disabled when trying to install DisplayLink Software
  33. Third Party Graphics Card Utilities and DisplayLink Driver
  34. My DisplayLink wireless video device does not work
  35. Error message: Windows requires a digitally signed driver
  36. Blank DisplayLink Monitors on Windows 7 with Nvidia Latest Drivers

Feedback and Knowledge Base