DisplayLink Support

DisplayLink provide this support portal to try and answer common questions you might have about DisplayLink technology. 

However we cannot provide product specific support. DisplayLink is a chip and technology company and we do not sell any products directly to end users, therefore do not have a dedicated end user support team. However members of the DisplayLink team are active on the DisplayLink Forum, where your question may already be answered.

If you are having problems with a product containing DisplayLink technology, please contact the product manufacturer for support.

Before submitting a question or idea, please be read our Unsolicited Ideas Submission Policy.

Knowledge Base

  1. News 

    1. Which Operating Systems does DisplayLink currently support?
    2. When will DisplayLink support Windows 10?
    3. Which DisplayLink products support UHD (4K) modes?
  2. Tips and Tricks 

    1. How do I connect my DisplayLink device to my Android Phone or Tablet?
    2. Is my Windows computer compatible with DisplayLink software?
    3. How to deploy DisplayLink software within a corporation
    4. How to identify the DisplayLink software version installed
    5. How to configure DisplayLink audio
  3. Troubleshooting: Android 

    1. Known issues and limitations with DisplayLink for Android
    2. What are the dialog prompts for when I connect my Android device to a DisplayLink product?
  4. Troubleshooting: General  

    1. How can I report issues to DisplayLink?
    2. DisplayLink display resolution support
    3. The USB docking station does not charge my computer or tablet
    4. How can I report installation issues to DisplayLink?
    5. Wireless devices (mouse, keyboard or wifi) stop working when my USB 3.0 dock is connected
  5. Troubleshooting: Mac OS X 

    1. Known issues with DisplayLink on OS X 10.9 and 10.10 (Mavericks & Yosemite)
    2. Mission Control slow and closing without user intervention
    3. Problems with Keynote on Mac OS X
    4. Cannot use Clamshell mode on Mac OS X
    5. Cannot install software on the Mac, or the DisplayLink software has stopped working
  6. Troubleshooting: Windows 

    1. What are the minimum PC requirements for DisplayLink software?
    2. Issues with USB 3 host controllers and DisplayLink
    3. How to fix your DisplayLink product from repeatedly disconnecting and reconnecting
    4. How to resolve mouse or window latency, desktop pixelation, or other performance related issues
    5. How to resolve screen corruption, leftover artefacts or blank screens
  7. All articles 

    1. What are the minimum PC requirements for DisplayLink software?
    2. Known issues with DisplayLink on OS X 10.9 and 10.10 (Mavericks & Yosemite)
    3. How can I report issues to DisplayLink?
    4. Which Operating Systems does DisplayLink currently support?
    5. How do I connect my DisplayLink device to my Android Phone or Tablet?
    63 articles 

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