DisplayLink Support

DisplayLink provide this support portal to try and answer common questions you might have about DisplayLink technology. 

However we cannot provide product specific support. DisplayLink is a chip and technology company and we do not sell any products directly to end users, therefore do not have a dedicated end user support team. However members of the DisplayLink team are active on the DisplayLink Forum, where your question may already be answered.

If you are having problems with a product containing DisplayLink technology, please contact the product manufacturer for support.

Before submitting a question or idea, please be read our Unsolicited Ideas Submission Policy.

Knowledge Base

  1. News 

    1. DisplayLink support for Ubuntu now available
    2. Which Operating Systems does DisplayLink currently support?
    3. DisplayLink and Windows 10
    4. Which DisplayLink products support UHD (4K) modes?
  2. Tips and Tricks 

    1. How do I connect my DisplayLink device to my Android Phone or Tablet?
    2. Is my Windows computer compatible with DisplayLink software?
    3. How to install DisplayLink Software
    4. How to configure DisplayLink displays on Windows
    5. How to configure DisplayLink displays on Mac OS X
  3. Corporate Deployment 

    1. How to deploy DisplayLink software within a corporation
    2. How to deploy DisplayLink MSI files in a corporate environment with GPO or SCCM
    3. Problems with 802.1x authentication and DisplayLink docks
    4. Installation switches for installing DisplayLink software on Windows
    5. How to prevent Windows checking or upgrading from Windows Update every time a new DisplayLink device is connected
  4. Troubleshooting: General  

    1. How can I report issues to DisplayLink?
    2. DisplayLink display resolution support
    3. The USB docking station does not charge my computer or tablet
    4. How can I report installation issues to DisplayLink?
    5. Wireless devices (mouse, keyboard or wifi) stop working when my USB 3.0 dock is connected
  5. Troubleshooting: Windows 

    1. DisplayLink Ethernet or Audio drivers are not loading after upgrading to Windows 10
    2. My DisplayLink device does not work at all, or I get the message "USB device not recognized", when connecting on Windows.
    3. What are the minimum PC requirements for Windows DisplayLink software?
    4. Issues with USB 3 host controllers and DisplayLink
    5. How to fix your DisplayLink product from repeatedly disconnecting and reconnecting, or freezing
  6. Troubleshooting: Mac OS X 

    1. Known issues with DisplayLink on OS X 10.9 and 10.10 (Mavericks & Yosemite)
    2. My DisplayLink device does not work at all when connecting on Mac OS X.
    3. Mission Control slow and closing without user intervention
    4. Problems with Keynote on Mac OS X
    5. Cannot use Clamshell mode on Mac OS X
  7. Troubleshooting: Android 

    1. Known issues and limitations with DisplayLink for Android
    2. What are the dialog prompts for when I connect my Android device to a DisplayLink product?
  8. Troubleshooting: Ubuntu 

    1. How to install DisplayLink software on Ubuntu
    2. How to configure DisplayLink displays on Ubuntu
    3. My DisplayLink device does not work on Ubuntu
    4. Known issues with DisplayLink ubuntu support
    5. Porting the DisplayLink Ubuntu driver to other Linux distributions
  9. All articles 

    1. Known issues with DisplayLink on OS X 10.9 and 10.10 (Mavericks & Yosemite)
    2. How can I report issues to DisplayLink?
    3. How do I connect my DisplayLink device to my Android Phone or Tablet?
    4. Known issues and limitations with DisplayLink for Android
    5. How to deploy DisplayLink software within a corporation
    86 articles 

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