My Device is not Working Properly on Windows 10

This article covers common reasons for DisplayLink devices not working with Windows 10.

DisplayLink Devices with Auto Install

Up until 2009, a few devices based on DisplayLink technology included an auto install driver feature. This required the DisplayLink USB driver to switch the device from being a mass storage device to a video device. On Windows 10, we use the Microsoft USB driver, and this does not support the switching between a mass storage device and a video device.
Therefore it is not possible to support these DisplayLink enabled devices on Windows 10.

Examples for affected devices are:
  • LG L206WU USB monitor
  • Samsung 940UX USB monitor
  • First generation HP USB 2.0 Dock Station (Model number: HSTNN-S01X)
  • InFocus IN1100 Projector

Diamond vstream WPCTVPRO

This Diamond device is a wireless USB device. The wireless part of this product is not provided by DisplayLink and is not part of the DisplayLink drivers. It appears that the DisplayLink device is not appearing on the USB bus correctly due to the wireless link. This problem is outside DisplayLink technology and suggest contacting Diamond if this product is not working after updating to Windows 10. 

Dell D5000 wireless dock

The WiGig driver is not compatible with Windows 10. Dell have an article about this.

Device Manager - Error Code 10

There have been some instances of DisplayLink devices with a yellow "!" in device manager, and opening the properties shows that they have an error code 10. This has been either due to a faulty device, or due to a device with auto install (which are not supported as covered above) and the DisplayLink video driver is trying to talk to the wrong interface putting it into an error state.
For some USB graphics adapters (USB->DVI and USB->VGA), we will be able to implement a workaround for one particular hardware fault. It will require both at least DisplayLink driver R8.2 and Windows 10 (Build from 15049) as this needs an OS change.

Device Manager - Error Code 43

There have been some instances of DisplayLink devices with a yellow "!" in device manager, and opening the properties shows that they have an error code 43. Before contacting our technical support with the log files for analysis, please check if you are using OBASE or Duet Display. You need to have their latest drivers for Windows 10 as the older ones are not compatible with this new operating system.

Device Manager - Error Code 31

There have been some instances of DisplayLink devices with a yellow "!" in device manager, and opening the properties shows that they have an error code 31. To resolve, please ensure your anti-virus or endpoint protection software is not blocking UMDF driver installation.

Ethernet Network Connection Stopped Working

Some anti-virus or endpoint protection software are blocking the creation of network adapters. If you see the "DisplayLink Network Adapter NCM" in Device Manager but you don't see any DisplayLink network adapter in your network adapter list, then you are most likely in this case. Simply reinstall DisplayLink software making sure you don't have other applications blocking it.  

OpenGL 1.1 Reported Instead of 4.x

This is a problem in the Intel graphics driver and has been fixed by Intel in the latest graphics driver (15.60.0.4849 or later).

Leftovers, Paint Effect or Application Not Refreshing

DisplayLink and Microsoft have been made aware of an issue visible especially when using three or more indirectly connected displays. The effect is the application like Google Chrome would look frozen. This can also happen with other applications, and the taskbar. Some applications will refresh when mousing over, when others may not.
Microsoft has solved this problem affecting all multi-display solutions in Windows 10 build 15049 and above.




Troubleshooting: Windows

  1. My Device is not Working Properly on Windows 10
  2. How can I report Windows issues to DisplayLink?
  3. How can I report Windows installation issues to DisplayLink?
  4. No option to duplicate monitors on Windows 10
  5. My DisplayLink device does not work at all, or I get the message "USB device not recognized", when connecting on Windows.
  6. What are the minimum PC requirements for Windows DisplayLink software?
  7. Issues with USB 3 host controllers and DisplayLink
  8. How to fix your DisplayLink product from repeatedly disconnecting and reconnecting, or freezing
  9. How to resolve mouse or window latency, desktop pixelation, or other performance related issues
  10. How to resolve screen corruption, leftover artefacts or blank screens
  11. How to enable night light or f.lux on DisplayLink displays on Windows
  12. Message: "The software package appears to have been modified." when trying to install
  13. Cannot upgrade or uninstall DisplayLink software
  14. PC hangs when booting with USB devices attached
  15. How to uninstall j5Create (MCT) software
  16. How to uninstall Fresco Logic USB graphics software
  17. How to uninstall SMSC USB Graphics software
  18. Problems configuring Wake On LAN on DisplayLink products
  19. Can I duplicate or mirror a screen to more than one display in Windows?
  20. Windows Display Properties "Identify" numbers are incorrect
  21. Windows Desktop background is not shown on some extended displays on Windows 7
  22. Third Party Graphics Card Utilities and DisplayLink Driver
  23. My DisplayLink wireless video device does not work

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