My Device is not Working Properly on Windows 10

This article covers common reasons for DisplayLink devices not working with Windows 10.

DisplayLink Devices with Auto Install

Up until 2009, a few devices based on DisplayLink technology included an auto install driver feature. This required the DisplayLink USB driver to switch the device from being a mass storage device to a video device. On Windows 10, we use the Microsoft USB driver, and this does not support the switching between a mass storage device and a video device.
Therefore it is not possible to support these DisplayLink enabled devices on Windows 10.

Examples for affected devices are:
  • LG L206WU USB monitor
  • Samsung 940UX USB monitor
  • First generation HP USB 2.0 Dock Station (Model number: HSTNN-S01X)
  • InFocus IN1100 Projector

Diamond vstream WPCTVPRO

This Diamond device is a wireless USB device. The wireless part of this product is not provided by DisplayLink and is not part of the DisplayLink drivers. It appears that the DisplayLink device is not appearing on the USB bus correctly due to the wireless link. This problem is outside DisplayLink technology and suggest contacting Diamond if this product is not working after updating to Windows 10. 

Dell D5000 wireless dock

The WiGig driver is not compatible with Windows 10. Dell have an article about this.

Device Manager - Error Code 10

There have been some instances of DisplayLink devices with a yellow "!" in device manager, and opening the properties shows that they have an error code 10. This has been either due to a faulty device, or due to a device with auto install (which are not supported as covered above) and the DisplayLink video driver is trying to talk to the wrong interface putting it into an error state.
For some USB graphics adapters (USB->DVI and USB->VGA), we will be able to implement a workaround for one particular hardware fault. It will require both at least DisplayLink driver R8.2 and Windows 10 (Build from 15049) as this needs an OS change.

Device Manager - Error Code 43

There have been some instances of DisplayLink devices with a yellow "!" in device manager, and opening the properties shows that they have an error code 43. Before contacting our technical support with the log files for analysis, please check if you are using OBASE or Duet Display. You need to have their latest drivers for Windows 10 as the older ones are not compatible with this new operating system.

Device Manager - Error Code 31

There have been some instances of DisplayLink devices with a yellow "!" in device manager, and opening the properties shows that they have an error code 31. To resolve, please ensure your anti-virus or endpoint protection software is not blocking UMDF driver installation.

Ethernet Network Connection Stopped Working

Some anti-virus or endpoint protection software are blocking the creation of network adapters. If you see the "DisplayLink Network Adapter NCM" in Device Manager but you don't see any DisplayLink network adapter in your network adapter list, then you are most likely in this case. Simply reinstall DisplayLink software making sure you don't have other applications blocking it.  






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