How can I report Windows installation issues to DisplayLink?

If you believe you have found an install or uninstall issue with DisplayLink software that is not covered by a knowledgebase article on the website, you can help DisplayLink debug the issue by providing the right information.

This article should be followed to provide the right information to DisplayLink to diagnosing the issue. Before submitting a bug to DisplayLink, please follow the steps below to provide the right information. 

Note: The support tool produces a zip file containing information stored in plain text. The file and log text are not encrypted (apart from the DisplayLink software log files) to allow you to see what data has been collected.
  1. Download the Windows DisplayLink Support Tool
  2. Run the tool as administrator
  3. Click on the "Advanced Options"
  4. Check the "On" radio button under "Advanced Installer Logging"
  5. Check the "On" radio button under "Advanced DisplayLink Logging"
  6. Only enable "Netstat Logging" if your issue is related to network connectivity.
  7. Reboot the PC
  8. Try to install or uninstall DisplayLink software and wait for the failure
  9. Run the tool as administrator again and click on "Gather Support Information" to collect the installer log files into a zip file on your Windows desktop.
  10. Click the "Turn Off" button under "Advanced Installer Logging"
  11. Click the "Turn Off" button under "Advanced DisplayLink Logging" and close the tool.
Please send the zip file generated to DisplayLink support including a description of the problem you are seeing and any other information that could be important.

The Windows DisplayLink Support Tool gathers the following system information:
  • PC and OS Spec
  • Video adapters installed
  • DisplayLink service status
  • USB devices currently connected to the PC
  • Audio and Video Codecs installed
  • DisplayLink Software installed
  • DisplayLink devices connected to the PC and status
  • Debug information contained in C:\Program Files\DisplayLink Core Software\Debug, C:\Windows\Temp\DisplayLink, and C:\ProgramData\DisplayLink\Debug
  • DisplayLink registry settings stored under HKLM\Software\DisplayLink and HKCU\Software\DisplayLink
  • Computer network information include configured IP addresses and Mac addresses of network interfaces.

Troubleshooting: Windows

  1. My Device is not Working Properly on Windows 10
  2. How can I report Windows issues to DisplayLink?
  3. How can I report Windows installation issues to DisplayLink?
  4. No option to duplicate monitors on Windows 10
  5. My DisplayLink device does not work at all, or I get the message "USB device not recognized", when connecting on Windows.
  6. What are the minimum PC requirements for Windows DisplayLink software?
  7. Issues with USB 3 host controllers and DisplayLink
  8. How to fix your DisplayLink product from repeatedly disconnecting and reconnecting, or freezing
  9. How to resolve mouse or window latency, desktop pixelation, or other performance related issues
  10. How to resolve screen corruption, leftover artefacts or blank screens
  11. How to enable night light or f.lux on DisplayLink displays on Windows
  12. Message: "The software package appears to have been modified." when trying to install
  13. Cannot upgrade or uninstall DisplayLink software
  14. PC hangs when booting with USB devices attached
  15. How to uninstall j5Create (MCT) software
  16. How to uninstall Fresco Logic USB graphics software
  17. How to uninstall SMSC USB Graphics software
  18. Problems configuring Wake On LAN on DisplayLink products
  19. Can I duplicate or mirror a screen to more than one display in Windows?
  20. Windows Display Properties "Identify" numbers are incorrect
  21. Windows Desktop background is not shown on some extended displays on Windows 7
  22. Third Party Graphics Card Utilities and DisplayLink Driver
  23. My DisplayLink wireless video device does not work

Feedback and Knowledge Base