DisplayLink display is blank and only shows mouse cursor when using a basic graphics theme

This article is specifically for systems using Intel/AMD switchable graphics cards with a basic graphics theme on Windows 7.

In this use case, the DisplayLink screen is blank and mouse cursor trails are only seen on the DisplayLink display.

This problem is caused by using DisplayLink with a basic mode theme that not compatible with the High performance (AMD GPU).

The recommended work around to this is to use an Aero graphics theme on these PC platforms.

If a basic graphics theme is required, this can be worked around by setting the DisplayLink software to use the Low performance mode. Please follow the steps below to do this:
  1. Right click on the Windows desktop and Click on "Configure Switchable Graphics"
  2. Click "High Performance" button next to "displaylinkuseragent.exe" in Recent Applications section.
  3. If it’s not listed here Click "Browse" in Other Application section and browse to DisplayLink location – default location is: "c:\Program Files\DisplayLink Core Software\DisplayLinkUserAgent.exe" And then click "High Performance" button next to "displaylinkuseragent.exe" to switch it to "Power Saving" value.
  4. Click “Apply” button
  5. Reboot the PC to start using the new graphics settings.

Troubleshooting: Windows

  1. My Device is not Working Properly on Windows 10 Anniversary or Creators Update
  2. How can I report Windows issues to DisplayLink?
  3. How can I report Windows installation issues to DisplayLink?
  4. No option to duplicate monitors on Windows 10 Anniversary and Creators Update
  5. My DisplayLink device does not work at all, or I get the message "USB device not recognized", when connecting on Windows.
  6. What are the minimum PC requirements for Windows DisplayLink software?
  7. Issues with USB 3 host controllers and DisplayLink
  8. How to fix your DisplayLink product from repeatedly disconnecting and reconnecting, or freezing
  9. How to resolve mouse or window latency, desktop pixelation, or other performance related issues
  10. How to resolve screen corruption, leftover artefacts or blank screens
  11. Overlapped I/O operation in progress message seen on installation
  12. Message: "The software package appears to have been modified." when trying to install
  13. Cannot upgrade or uninstall DisplayLink software
  14. Which Windows applications do DisplayLink displays support?
  15. PC hangs when booting with USB devices attached
  16. Cannot uninstall "DisplayLink Core Software" under "Add/Remove Programs"
  17. DisplayLink Compatibility with NVIDIA GeForce 6 Series or GeForce 7 Series GPUs
  18. Games do not work on Windows with DisplayLink software installed
  19. Error Message "The system cannot write to the specified device"
  20. DisplayLink driver compatibility with Intel Atom Tablets (Clover Trail)
  21. Message "Incompatible display driver" on install or device connection
  22. How to uninstall j5Create (MCT) software
  23. How to uninstall Fresco Logic USB graphics software
  24. How to uninstall SMSC USB Graphics software
  25. Problems configuring Wake On LAN on DisplayLink DL-3000 products
  26. Can I duplicate or mirror a screen to more than one display in Windows?
  27. Monitor mode or resolution not available when connecting with DisplayLink device
  28. Windows Display Properties "Identify" numbers are incorrect
  29. Windows Desktop background is not shown on some extended displays
  30. DisplayLink display is blank and only shows mouse cursor when using a basic graphics theme
  31. Problems installing DisplayLink software with the Kensington sd400v dock
  32. Error message 2738 or property.CORENOTINSTALLED or VB script disabled when trying to install DisplayLink Software
  33. Third Party Graphics Card Utilities and DisplayLink Driver
  34. My DisplayLink wireless video device does not work
  35. Error message: Windows requires a digitally signed driver

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