Issues with USB 3 host controllers and DisplayLink

There can be issues using DisplayLink technology on USB 3.0 on Windows 7 if using older USB 3.0 host controller drivers.

Devices powered by DisplayLink technology are USB compliant, but are complex devices with multiple endpoints (Video, Audio, Network) with bulk and isochronous traffic. This can expose problems in earlier USB 3.0 host controller drivers and why we recommend updating to the latest host controller drivers.

This article is only applicable for Windows XP - Windows 7. From Windows 8 onward, Microsoft provide an inbox USB 3.0 host controller driver. This is kept up to date by the operating system.

Please check with your host controller manufacturer, or laptop manufacturer, for updated USB 3.0 host controller drivers. Also, please make sure you are using the most recent DisplayLink host software.

The links below refer to the latest driver downloads for USB 3.0 host controller driver. You should check with your laptop manufacturer for the USB 3.0 host controller provider in your computer.
Some motherboards are known to be incompatible with the NEC USB 3.0 controller due to out-of-spec PCI Express spread spectrum clocking. A list of known incompatible motherboards is below, however there may be other motherboards that have the same issue.

ManufacturerModel NumberChipsetWork Around
MSIG965MIntel G965No support to disable Spread Spectrum
AsusP5E WS ProfessionalIntel X38Computer Works if Spread Spectrum is disabled in the BIOS (it is enabled by default)

Troubleshooting: Windows

  1. My Device is not Working Properly on Windows 10
  2. How can I report Windows issues to DisplayLink?
  3. How can I report Windows installation issues to DisplayLink?
  4. No option to duplicate monitors on Windows 10
  5. My DisplayLink device does not work at all, or I get the message "USB device not recognized", when connecting on Windows.
  6. What are the minimum PC requirements for Windows DisplayLink software?
  7. Issues with USB 3 host controllers and DisplayLink
  8. How to fix your DisplayLink product from repeatedly disconnecting and reconnecting, or freezing
  9. How to resolve mouse or window latency, desktop pixelation, or other performance related issues
  10. How to resolve screen corruption, leftover artefacts or blank screens
  11. How to enable night light or f.lux on DisplayLink displays on Windows
  12. Message: "The software package appears to have been modified." when trying to install
  13. Cannot upgrade or uninstall DisplayLink software
  14. PC hangs when booting with USB devices attached
  15. How to uninstall j5Create (MCT) software
  16. How to uninstall Fresco Logic USB graphics software
  17. How to uninstall SMSC USB Graphics software
  18. Problems configuring Wake On LAN on DisplayLink products
  19. Can I duplicate or mirror a screen to more than one display in Windows?
  20. Windows Display Properties "Identify" numbers are incorrect
  21. Windows Desktop background is not shown on some extended displays on Windows 7
  22. Third Party Graphics Card Utilities and DisplayLink Driver
  23. My DisplayLink wireless video device does not work

Feedback and Knowledge Base