How to resolve screen corruption, leftover artefacts or blank screens

This article tries to suggest solutions to any of the following problems observed:

  • Your attached monitor will display a blank screen
  • You can only see the mouse cursor on your attached monitor
  • Your attached monitor will flicker off and on
  • When you move a window / mouse cursor on your attached monitor, remnants of the window / mouse cursor will be left over
  • The mouse cursor does not appear (but moving it around will invoke mouse over events)
  • Some (but not all) displays in a multiple monitor setup show a blank background instead of a desktop

This can be caused by graphics instability. Possible solutions are suggested below:

Check if you have the latest graphics driver installed on your PC

  • Click here for where to obtain the latest Intel graphics driver
  • Click here for where to obtain the latest AMD graphics driver
  • Click here for where to obtain the latest Nvidia graphics driver

Note that you may need to install the latest Intel graphics driver manually (not by using Setup.exe) if you see this message: "The driver being installed is not validated for this computer".

To do this please follow these steps.

Check if you have Aero mode enabled (if you are using Windows 7 or Windows Vista)

See this article for the differences between Windows Aero and Basic modes and how to enable Aero mode

Check if you have a PC with Intel and Nvidia graphics cards (Nvidia Optimus). If so try disabling the Nvidia graphics card

  • Check in your PC's BIOS to see if you can disable the Nvidia graphics card
  • If there is no option in the BIOS, try disabling the Nvidia graphics card in Device Manager

If you are getting issues using applications that run in full screen mode (such as games)

Refer to this article for a solution.

If you experiencing a blank background on some (but not all) displays on a multiple display setup

Please see this article.

Troubleshooting: Windows

  1. My Device is not Working Properly on Windows 10
  2. How can I report Windows issues to DisplayLink?
  3. How can I report Windows installation issues to DisplayLink?
  4. No option to duplicate monitors on Windows 10
  5. My DisplayLink device does not work at all, or I get the message "USB device not recognized", when connecting on Windows.
  6. What are the minimum PC requirements for Windows DisplayLink software?
  7. Issues with USB 3 host controllers and DisplayLink
  8. How to fix your DisplayLink product from repeatedly disconnecting and reconnecting, or freezing
  9. How to resolve mouse or window latency, desktop pixelation, or other performance related issues
  10. How to resolve screen corruption, leftover artefacts or blank screens
  11. How to enable night light or f.lux on DisplayLink displays on Windows
  12. Message: "The software package appears to have been modified." when trying to install
  13. Cannot upgrade or uninstall DisplayLink software
  14. PC hangs when booting with USB devices attached
  15. How to uninstall j5Create (MCT) software
  16. How to uninstall Fresco Logic USB graphics software
  17. How to uninstall SMSC USB Graphics software
  18. Problems configuring Wake On LAN on DisplayLink products
  19. Can I duplicate or mirror a screen to more than one display in Windows?
  20. Windows Display Properties "Identify" numbers are incorrect
  21. Windows Desktop background is not shown on some extended displays on Windows 7
  22. Third Party Graphics Card Utilities and DisplayLink Driver
  23. My DisplayLink wireless video device does not work

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