How to resolve screen corruption, leftover artefacts or blank screens

This article tries to suggest solutions to any of the following problems observed:

  • Your attached monitor will display a blank screen
  • You can only see the mouse cursor on your attached monitor
  • Your attached monitor will flicker off and on
  • When you move a window / mouse cursor on your attached monitor, remnants of the window / mouse cursor will be left over
  • The mouse cursor does not appear (but moving it around will invoke mouse over events)
  • Some (but not all) displays in a multiple monitor setup show a blank background instead of a desktop

This can be caused by graphics instability. Possible solutions are suggested below:

Check if you have the latest graphics driver installed on your PC

  • Click here for where to obtain the latest Intel graphics driver
  • Click here for where to obtain the latest AMD graphics driver
  • Click here for where to obtain the latest Nvidia graphics driver

Note that you may need to install the latest Intel graphics driver manually (not by using Setup.exe) if you see this message: "The driver being installed is not validated for this computer".

To do this please follow these steps.

Check if you have Aero mode enabled (if you are using Windows 7 or Windows Vista)

See this article for the differences between Windows Aero and Basic modes and how to enable Aero mode

Check if you have a PC with Intel and Nvidia graphics cards (Nvidia Optimus). If so try disabling the Nvidia graphics card

  • Check in your PC's BIOS to see if you can disable the Nvidia graphics card
  • If there is no option in the BIOS, try disabling the Nvidia graphics card in Device Manager

If you are getting issues using applications that run in full screen mode (such as games)

Refer to this article for a solution.

If you experiencing a blank background on some (but not all) displays on a multiple display setup

Please see this article.

Troubleshooting: Windows

  1. My Device is not Working Properly on Windows 10 Anniversary or Creators Update
  2. How can I report Windows issues to DisplayLink?
  3. How can I report Windows installation issues to DisplayLink?
  4. No option to duplicate monitors on Windows 10 Anniversary and Creators Update
  5. My DisplayLink device does not work at all, or I get the message "USB device not recognized", when connecting on Windows.
  6. What are the minimum PC requirements for Windows DisplayLink software?
  7. Issues with USB 3 host controllers and DisplayLink
  8. How to fix your DisplayLink product from repeatedly disconnecting and reconnecting, or freezing
  9. How to resolve mouse or window latency, desktop pixelation, or other performance related issues
  10. How to resolve screen corruption, leftover artefacts or blank screens
  11. Overlapped I/O operation in progress message seen on installation
  12. Message: "The software package appears to have been modified." when trying to install
  13. Cannot upgrade or uninstall DisplayLink software
  14. Which Windows applications do DisplayLink displays support?
  15. PC hangs when booting with USB devices attached
  16. Cannot uninstall "DisplayLink Core Software" under "Add/Remove Programs"
  17. DisplayLink Compatibility with NVIDIA GeForce 6 Series or GeForce 7 Series GPUs
  18. Games do not work on Windows with DisplayLink software installed
  19. Error Message "The system cannot write to the specified device"
  20. DisplayLink driver compatibility with Intel Atom Tablets (Clover Trail)
  21. Message "Incompatible display driver" on install or device connection
  22. How to uninstall j5Create (MCT) software
  23. How to uninstall Fresco Logic USB graphics software
  24. How to uninstall SMSC USB Graphics software
  25. Problems configuring Wake On LAN on DisplayLink DL-3000 products
  26. Can I duplicate or mirror a screen to more than one display in Windows?
  27. Monitor mode or resolution not available when connecting with DisplayLink device
  28. Windows Display Properties "Identify" numbers are incorrect
  29. Windows Desktop background is not shown on some extended displays
  30. DisplayLink display is blank and only shows mouse cursor when using a basic graphics theme
  31. Problems installing DisplayLink software with the Kensington sd400v dock
  32. Error message 2738 or property.CORENOTINSTALLED or VB script disabled when trying to install DisplayLink Software
  33. Third Party Graphics Card Utilities and DisplayLink Driver
  34. My DisplayLink wireless video device does not work
  35. Error message: Windows requires a digitally signed driver

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