How to uninstall SMSC USB Graphics software

SMSC USB graphics software is not compatible with DisplayLink and must be uninstalled before installing DisplayLink software. It is not possible to install multiple USB graphics drivers on a PC due to limitations in the Windows graphics architecture.

Use the steps below to uninstall SMSC USB graphics software.
  1. Open Windows Control Panel and click "Uninstall a program" under Programs.
  2. Uninstall any software with the following names:
    • Samsung Wireless Smart Station
    • ViewSpan
    • SMSC Core Graphics Software
Reboot the PC before installing DisplayLink software.

It is possible in some cases that the SMSC software leaves its services installed. To remove these:
  1. Click Start, and search for "cmd".
  2. Right-click "Command prompt", and then click "Run as administrator":
      
  3. If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Continue.
  4. Type sc delete SGFXMgr and press Return.
    NOTE: if you get access denied error, it means you have not executed the command prompt as an administrator
  5. Type sc delete sgfxk and press Return.  
  6. Type sc delete sgfxl and press Return.    
  7. Type reg delete HKLM\SOFTWARE\SGFX and press Return.    
  8. Reboot the PC after completing the steps above and installing DisplayLink software


Troubleshooting: Windows

  1. My Device is not Working Properly on Windows 10
  2. How can I report Windows issues to DisplayLink?
  3. How can I report Windows installation issues to DisplayLink?
  4. No option to duplicate monitors on Windows 10
  5. My DisplayLink device does not work at all, or I get the message "USB device not recognized", when connecting on Windows.
  6. What are the minimum PC requirements for Windows DisplayLink software?
  7. Issues with USB 3 host controllers and DisplayLink
  8. How to fix your DisplayLink product from repeatedly disconnecting and reconnecting, or freezing
  9. How to resolve mouse or window latency, desktop pixelation, or other performance related issues
  10. How to resolve screen corruption, leftover artefacts or blank screens
  11. How to enable night light or f.lux on DisplayLink displays on Windows
  12. Message: "The software package appears to have been modified." when trying to install
  13. Cannot upgrade or uninstall DisplayLink software
  14. PC hangs when booting with USB devices attached
  15. How to uninstall j5Create (MCT) software
  16. How to uninstall Fresco Logic USB graphics software
  17. How to uninstall SMSC USB Graphics software
  18. Problems configuring Wake On LAN on DisplayLink products
  19. Can I duplicate or mirror a screen to more than one display in Windows?
  20. Windows Display Properties "Identify" numbers are incorrect
  21. Windows Desktop background is not shown on some extended displays on Windows 7
  22. Third Party Graphics Card Utilities and DisplayLink Driver
  23. My DisplayLink wireless video device does not work

Feedback and Knowledge Base