FORUM DRIVERS

Wireless devices (mouse, keyboard or wifi) stop working when my USB 3.0 dock is connected

← Troubleshooting: General
When the USB 3.0 DisplayLink device is connected, your wireless mouse, keyboard or wireless network stops working.

This is not a DisplayLink specific issue. USB 3.0 can sometimes interfere with 2.4 GHz wireless devices if they are placed in close proximity. 

To solve this, wireless devices should be located away from the USB 3.0 ports and cables. Try moving the wireless devices to a USB port away from the USB 3.0 ports or cables. Intel have done a study on this issue and published a paper with details on the problem and ways to minimise it.

Troubleshooting: General

  1. First Step Troubleshooting for Devices Powered by DisplayLink
  2. DisplayLink display resolution support
  3. The USB docking station does not charge my computer or tablet
  4. Display intermittently blanking, flickering or losing video signal
  5. Wireless devices (mouse, keyboard or wifi) stop working when my USB 3.0 dock is connected
  6. Problems with touch screens and DisplayLink technology
  7. Unable to install DisplayLink software on a Virtual Machine
  8. No Ethernet connection on my DisplayLink docking station

Feedback and Knowledge Base

(thinking…)