Cannot uninstall "DisplayLink Core Software" under "Add/Remove Programs"
Note: This has been fixed from v5.3 software onwards. This only applies to older versions of DisplayLink Software and installations from the MSI files (Corporate Install).
Symptom
Cannot uninstall "DisplayLink Core Software" under "Add/Remove Programs".
The user receives the error message "Cannot uninstall DisplayLink Core Software because it is being used by other installed products".
Problem
The DisplayLink Core software cannot be uninstalled.The core DisplayLink software and the customer driver software is separated for the situation where a customer has two products containing DisplayLink chips (e.g. a ACME Dock at work, and a DisplayLink enabled TV at home).Using the example above, the Add or Remove dialogue would identify three items:
- ACME Dock.
- Logie Baird TV Display Adaptor
- DisplayLink Core Software
If only one product remains, and is uninstalled, then it will remove the DisplayLink Core Software as well.
This means that the DisplayLink Core Software will report itself as "in-use", causing the error seen
Solution
To remove the DisplayLink core software, ensure that all customer driver software has been uninstalled. In the above example this means uninstalling the ACME Dock and the Logie Baird TV Display Adapter.
Note: These are example product names. To identify DisplayLink package installs, please uninstall anything with the same icon as DisplayLink Core Software.
If still unable to uninstall DisplayLink software, follow this article.Once all DisplayLink products have been uninstalled, the DisplayLink core software will automatically be uninstalled.