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Fix some applications not running on laptop GPU

Hi since the Windows 10 Anniversary update games or utilities i have in Steam valve dont seem to use the GPU on my laptop but instead use intel graphic the laptop i have is a Lenovo Y50

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Joshua Johnson shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • Anonymous commented  ·   ·  Flag as inappropriate

    Hello All,
    Will the solution to this problem also be available for Windows 10 LTSC 2019?
    LTSC 2019 ist based on Windows 10 1809.
    Thank you in advance

  • AdminAlban Rampon (Product Manager, USB Docking and Graphics Adapters, DisplayLink) commented  ·   ·  Flag as inappropriate

    Eamonn, I would need to know what your testing it with and how you change the GPU affinity. The change was made a while back so it would be in any current 19H1 ring, slow and fast as we're so close to release.

    The change was validated with Dolphin CAD/CAM, because it is known to use Windows APIs correctly. Before, when an indirect display was primary, it would use the Intel iGPU even when the Windows UI is selecting the external GPU, leading to slower computation.
    Now, the application renders using the secondary GPU regardless of which display is declared as "main display" when the high end GPU is selected in the Windows UI.
    The laptop manufacturer and Microsoft both closed the issue as fixed.
    There was no code change needed from us to address that issue.

    (I am simplifying a bit as there are 2 activities here computing/composing and displaying, both can be done by different resources)

  • [Deleted User] commented  ·   ·  Flag as inappropriate

    Is there a release or planned release date for DisplayLink drivers supporting this change? Waiting for the final build of 19H1?

    This massively impacts my ability to use my 4k monitor, as all the load gets put on the CPU, and the frame rate of windows on that monitor slow to ~ 30. So I'd like it ASAP.

  • Eamonn commented  ·   ·  Flag as inappropriate

    Alban, I believe I am running 19H1 in the insider fast ring and the issue persists. Is this update available for testing yet?

  • Anonymous commented  ·   ·  Flag as inappropriate

    I know that this is an old issue but can anyone from DisplayLink update us on working with Microsoft to resolve this? I saw a bugfix for 19H1 that says "We fixed an issue from the previous flight that caused consistent black screens when using Remote Desktop, DisplayLink, or Miracast if you are on an AMD or Nvidia driver." Does this mean the issue will be resolved with 19H1?

  • Matt commented  ·   ·  Flag as inappropriate

    I need help getting a targus ACP70USZ to work with ubuntu. I cannot seem to download the correct drivers to get the laptop to see the other displays.

  • Matt commented  ·   ·  Flag as inappropriate

    Hello Team, I am using a Gigabyte Aero15 7700 with a 1060 and Win10 connected to a Targus dock APC70USZ with a USB-C to the dock's USB-B (I think it is USB-B). Whenever docked the GPU is inactive. Is there a work around yet for the issue? Only integrated graphics are being used and I cannot run anything demanding in graphics resources without a headache due to poor performance. I have went as far as telling the Nvidia control panel to use the 1060 with that application.

  • Yeta commented  ·   ·  Flag as inappropriate

    Hello!

    I have a Lenovo Thinkpad E450 laptop with 2 GPUs inside: Intel HD Graphics 5500 and AMD Radeon R7 M260. My OS is Windows 10 Pro (version 1803, build 17134.471).

    When I use Wavlink docking station with DisplayLink the stronger Radeon GPU is ignored, only the Intel GPU is used which is too weak for running games.
    There is no option to disable Intel GPU in BIOS.

    Is there a solution to use the Radeon GPU?

  • AdminAlban Rampon (Product Manager, USB Docking and Graphics Adapters, DisplayLink) commented  ·   ·  Flag as inappropriate

    @Daniel, you need to create a ticket with the logs (https://support.displaylink.com/knowledgebase/articles/533818-how-can-i-report-windows-issues-to-displaylink). Without data you can only get generic information. GPU works in any case so that message is, at best, misleading. Do you have a support case with DaVinci, if so, when you create your ticket by email with us, give contact details so we can contact DaVinci to understand what they rely on.

  • Daniel commented  ·   ·  Flag as inappropriate

    I have an Alienware R3 13" laptop, which has a Nvidia GTX 1060 GPU. When I connect it to my DisplayLink adapters and launch DaVinci Resolve 14, I get an error that the GPU won't work.

    Any ideas?

  • Joselito commented  ·   ·  Flag as inappropriate

    Mr. Alban Rampon, I'm from Brazil and unfortunately buyed a Dock Station 6000 from Dell in Brazil three weeks ago, you've said that this is a bug in Windows Operational System, and you CANNOT solve this for TWO YEARS! So, WHY DO YOU CONTINUE SELL YOUR PRODUCTS for Windows costumers aroud the world without this WARNING??? JUST STOP SELL or FIX IT!

    Now, I cannot use my dedicated graphics card anymore, so I've a D6000 paper weight very expensive for Brazil reality!

  • AdminAlban Rampon (Product Manager, USB Docking and Graphics Adapters, DisplayLink) commented  ·   ·  Flag as inappropriate

    I don't understand the unsupported defamatory accusations from Elrond when transparency has been used from the start.

    Windows uses the POST graphics card. Windows cannot select the POST card. POST is before Windows boots, that's at BIOS level. The OS is getting changed not to always use the POST GPU, and, when the change is done, an indirect display driver will be able to select GPU affinity.
    The GPU setting in the OS is for application rendering rather than display adapters and includes a bug.
    Currently, the work around is to use a direct display (ie. native laptop display) as primary or main display. That means keeping the lid open, for instance. Daniel confirmed that earlier in the comments.
    Unfortunately, very few people took the time to report this issue through the Windows 10 Feedback Hub so we had to wait until a computer manufacturer escalated this so it got prioritised.

  • Elrond Luinwe commented  ·   ·  Flag as inappropriate

    @alban past over 2 years and still has been not resolved this problem, what kind a company is this? are you working really? or do you scam people? windows allowing to select post graphic driver in these days, always you mention windows to solve problem, what did you do to solve this problem? I hata DisplayLink because of this unresponsible status.

  • Phil commented  ·   ·  Flag as inappropriate

    Just dropped a good amount of money on a Targus thunderbolt 3 docking station to output from my Dell G7 15" to two HDMI monitors and it's defaulting to the Intel GPU and not the NVIDIA 1060. Hoping to get some assistance here, otherwise it's going back to Best Buy tomorrow.

  • Ryan Smith commented  ·   ·  Flag as inappropriate

    At this point I'm glad Amazon has a good refund policy. This is entirely unacceptable and this company refuses to do anything to assist with the fixing the issue.

  • Aron Jancso commented  ·   ·  Flag as inappropriate

    Dear DisplayLink staff!

    Is there anything that we normal users can help you with the communcation with Microsoft?
    I recently bought a EMINENT dual monitor docking station for my workspace. Its hard to understand that my device cant work well thanks to this under process bugfix between DisplayLink and Microsoft.

    Please tell us what to do.

    Aron

  • Anonymous commented  ·   ·  Flag as inappropriate

    It's 2018 now, and still having the same problem! I'm using D6000 dock. The problem is, I used to be able to play the games without issue using the port until recently there were a bunch of driver updates and BIOS updates from Dell that screw things up?

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