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Fix some applications not running on laptop GPU

Hi since the Windows 10 Anniversary update games or utilities i have in Steam valve dont seem to use the GPU on my laptop but instead use intel graphic the laptop i have is a Lenovo Y50

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    Joshua Johnson shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    The change is needed in the operating system kernel mode graphics driver. Microsoft has now planned this development for a Windows 10 future release.
    In the meantime, provided you have purchased a platform allowing you to, the workaround is to disable the low end GPU so Windows uses the only one left. Today, Windows will always use the POST graphics card.

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      • Matt commented  ·   ·  Flag as inappropriate

        I need help getting a targus ACP70USZ to work with ubuntu. I cannot seem to download the correct drivers to get the laptop to see the other displays.

      • Matt commented  ·   ·  Flag as inappropriate

        Hello Team, I am using a Gigabyte Aero15 7700 with a 1060 and Win10 connected to a Targus dock APC70USZ with a USB-C to the dock's USB-B (I think it is USB-B). Whenever docked the GPU is inactive. Is there a work around yet for the issue? Only integrated graphics are being used and I cannot run anything demanding in graphics resources without a headache due to poor performance. I have went as far as telling the Nvidia control panel to use the 1060 with that application.

      • Yeta commented  ·   ·  Flag as inappropriate

        Hello!

        I have a Lenovo Thinkpad E450 laptop with 2 GPUs inside: Intel HD Graphics 5500 and AMD Radeon R7 M260. My OS is Windows 10 Pro (version 1803, build 17134.471).

        When I use Wavlink docking station with DisplayLink the stronger Radeon GPU is ignored, only the Intel GPU is used which is too weak for running games.
        There is no option to disable Intel GPU in BIOS.

        Is there a solution to use the Radeon GPU?

      • AdminAlban Rampon (Product Manager, USB Docking and Graphics Adapters, DisplayLink) commented  ·   ·  Flag as inappropriate

        @Daniel, you need to create a ticket with the logs (https://support.displaylink.com/knowledgebase/articles/533818-how-can-i-report-windows-issues-to-displaylink). Without data you can only get generic information. GPU works in any case so that message is, at best, misleading. Do you have a support case with DaVinci, if so, when you create your ticket by email with us, give contact details so we can contact DaVinci to understand what they rely on.

      • Daniel commented  ·   ·  Flag as inappropriate

        I have an Alienware R3 13" laptop, which has a Nvidia GTX 1060 GPU. When I connect it to my DisplayLink adapters and launch DaVinci Resolve 14, I get an error that the GPU won't work.

        Any ideas?

      • Joselito commented  ·   ·  Flag as inappropriate

        Mr. Alban Rampon, I'm from Brazil and unfortunately buyed a Dock Station 6000 from Dell in Brazil three weeks ago, you've said that this is a bug in Windows Operational System, and you CANNOT solve this for TWO YEARS! So, WHY DO YOU CONTINUE SELL YOUR PRODUCTS for Windows costumers aroud the world without this WARNING??? JUST STOP SELL or FIX IT!

        Now, I cannot use my dedicated graphics card anymore, so I've a D6000 paper weight very expensive for Brazil reality!

      • AdminAlban Rampon (Product Manager, USB Docking and Graphics Adapters, DisplayLink) commented  ·   ·  Flag as inappropriate

        I don't understand the unsupported defamatory accusations from Elrond when transparency has been used from the start.

        Windows uses the POST graphics card. Windows cannot select the POST card. POST is before Windows boots, that's at BIOS level. The OS is getting changed not to always use the POST GPU, and, when the change is done, an indirect display driver will be able to select GPU affinity.
        The GPU setting in the OS is for application rendering rather than display adapters and includes a bug.
        Currently, the work around is to use a direct display (ie. native laptop display) as primary or main display. That means keeping the lid open, for instance. Daniel confirmed that earlier in the comments.
        Unfortunately, very few people took the time to report this issue through the Windows 10 Feedback Hub so we had to wait until a computer manufacturer escalated this so it got prioritised.

      • Elrond Luinwe commented  ·   ·  Flag as inappropriate

        @alban past over 2 years and still has been not resolved this problem, what kind a company is this? are you working really? or do you scam people? windows allowing to select post graphic driver in these days, always you mention windows to solve problem, what did you do to solve this problem? I hata DisplayLink because of this unresponsible status.

      • Phil commented  ·   ·  Flag as inappropriate

        Just dropped a good amount of money on a Targus thunderbolt 3 docking station to output from my Dell G7 15" to two HDMI monitors and it's defaulting to the Intel GPU and not the NVIDIA 1060. Hoping to get some assistance here, otherwise it's going back to Best Buy tomorrow.

      • Ryan Smith commented  ·   ·  Flag as inappropriate

        At this point I'm glad Amazon has a good refund policy. This is entirely unacceptable and this company refuses to do anything to assist with the fixing the issue.

      • Aron Jancso commented  ·   ·  Flag as inappropriate

        Dear DisplayLink staff!

        Is there anything that we normal users can help you with the communcation with Microsoft?
        I recently bought a EMINENT dual monitor docking station for my workspace. Its hard to understand that my device cant work well thanks to this under process bugfix between DisplayLink and Microsoft.

        Please tell us what to do.

        Aron

      • Anonymous commented  ·   ·  Flag as inappropriate

        It's 2018 now, and still having the same problem! I'm using D6000 dock. The problem is, I used to be able to play the games without issue using the port until recently there were a bunch of driver updates and BIOS updates from Dell that screw things up?

      • eambo commented  ·   ·  Flag as inappropriate

        Update: Tried setting some applications to use the Nvidia GPU with the April 2018 update,, and the issue persists via my D6000 dock. Sad times :-(

      • AdminAlban Rampon (Product Manager, USB Docking and Graphics Adapters, DisplayLink) commented  ·   ·  Flag as inappropriate

        Hello,
        @Slava, the thing on the app being started sounds like the old Intel graphics bug on OpenGL pass-through. The GPU used cannot changed at run time. Just use an Intel direct display before starting the app if your machine is below 6th generation. If 6+, get driver from xx.60.xx.xx or xx.65.xx.xx driver where this is fixed.

        @Elrond, @Eugene and others, yes it will. This is now on the roadmap and planned. The OS release it will be in depends on development progress and quality testing. Once I have progress updates and I am allowed to share it, I will.

      • Slava commented  ·   ·  Flag as inappropriate

        I am also having this issue, I have done several tests and if you start an app (which uses discrete graphics) before you connect DL dock it still running using discrete graphics, but only until you close it. Is there any ETA on repairing this bug from Microsoft?

      • Elrond Luinwe commented  ·   ·  Flag as inappropriate

        @Alban could you show me a way? there ara lots of people having this issue, please make a deal with Microsoft for us.

      • Eugene commented  ·   ·  Flag as inappropriate

        Alban Rampon, will this ever get fixed? Please spare the excuses in your answer

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