Fix some applications not running on laptop GPU
Hi since the Windows 10 Anniversary update games or utilities i have in Steam valve dont seem to use the GPU on my laptop but instead use intel graphic the laptop i have is a Lenovo Y50
Marking completed with Windows 10 v1903 with KB4512941 (OS Build 18362.329) or newer (end of August 2019 patch).
Thank you all for confirming and your patience.
Should anyone see something unusual, please create a support ticket for individual investigation.
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Matt
commented
I'm having the same issue as many users here, after upgrading to 1903 Adobe photoshop crashes or automatically disables GPU rendering. I can't use Premiere Pro either.
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Elrond Luinwe
commented
@Alban Rampon hello, any update about this problem? ETA? i'm waiting your feedback to upgrade v1903. Thanks.
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Brendan Roney
commented
Just signed up and now running : Windows 10 18936 build! Scary.
No fix for solidworks still crashing when opening a file:-( -
Thank you very much for taking the time, Vladimir.
Paul, there not. This is a beta program from Microsoft. If that doesn't mean anything to you, I can only advise you to wait for a fix to be rolled out to you via Windows Update to the standard Windows.
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Vladimir Stankovic
commented
After an upgrade to Windows 10 18936 build, I was able to start Adobe Photoshop CC 2019, which I couldn't before this upgrade due to the bug with the GPU setup.
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Vladimir Stankovic
commented
Rolling out 18936 now, I can check and provide feedback.
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Anonymous
commented
not familiar with insider builds... will these get pushed directly during the standard windows update process?
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Elrond Luinwe
commented
How many days take to validate OS fix?
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Anonymous
commented
Great news. Looking forward to this fix!
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Brendan Roney
commented
Still waiting... Hope the solution comes through soon.
Lenovo P51, Dell or Lenovo USB Dock, Solidworks crashing.
@Alban Rampon, What is the estimated timing for the fix, do you suggest rolling back windows. -
Ross McLachlan
commented
Since upgrading to 1903 we seeing issues with Citrix Receiver/Workspace not launching when using a dock with Display Link
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Vladimir Stankovic
commented
This is still an issue. Windows 10 v1903 and latest DisplayLink drivers are giving us headaches when different apps have to use nVidia drivers. Photoshop is just one of them.
When we can expect this to be resolved? -
Mike
commented
This is happening for me as well. Photoshop is crashing, can't find the nVidia GPU and is only detecting the DL as the graphics driver. I've updated all drivers and applications and it doesn't work. Started happening after the latest windows update.
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@Eambo, the previous fix validation was done on a specific application via an OEM's end customer. I didn't schedule re-testing what someone else tested so we didn't have evidence first hand. That application worked... but it turns out it doesn't use the graphics API like most do. The other applications don't work because of an API issue (display enumeration to be attached to different GPUs in multi-graphics machines).
As a corrective action, DisplayLink are validating the fix ourselves in a Windows 10 graphics private development build. Once the fix is confirmed, it will make its way through Windows Insiders. As soon as we are satisfied with the fix, DisplayLink will work with the different laptop manufacturers to make the business justification so the fix is backported to Windows 10 v1903 via the monthly servicing updates. That item is and stays on our weekly agenda with Microsoft.
Does that clarify the action plan? -
Øystein K
commented
Similar issue with Lenovo P52s with Nvidia Quadro 500 and Lenovo hybrid docking usb-c (40AF)
E.g. AutoCAD is crashing on startup if started with Nividia processor on a DisplayLink connected monitor.
Starts fin on laptop monitor.
If setting laptop monitor as main display I'm able to run Autocad with Nvidia processor on DisplayLink connected monitors. -
eambo commented
Thanks Alban! Any detail on why it was validated before but didn't work live?,
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Antonio Febles
commented
Surface Book 2 reporting the same issues. Dedicated GPU won't work if laptop monitor is unused.
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Elrond Luinwe
commented
@Alban
So you have reopened this issue, what do you suppose about problem solving? When will be relased the stable OS? Didn't fix the problem in Windows 10 19H1? I was planning to install Tech preview version but i'm not sure at the moment. Thanks. -
Anonymous
commented
same issue for me...wtf
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Anonymous
commented
Same problem - I have a Huawei Matebook X Pro. After updating to Windows 1903, my Nvidia card won't work when connected to the dock (it did prior to 1903). Like mentioned below, if I open my laptop and set the screen to the main display, then the Nvidia card works.
We need a fix for this fast. This is tremendously inconvenient.