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Kate C

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  1. 49 votes
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    Kate C commented  · 

    It is not possible to disable the purple icon (screen picker) as this is an Apple feature. You can read more about this functionality in the following FAQ: https://support.displaylink.com/knowledgebase/articles/2007602-macos-sonoma-14-screen-sharing-picker-and-stop-sh

  2. 5 votes
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    Kate C commented  · 

    When one or more DisplayLink screens are active, please select the checkbox "Allow notification: When mirroring or sharing the display" in the "Notifications & Focus" panel in System Preferences
    This should allow all notifications to display.

  3. 332 votes
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    Kate C commented  · 

    The issue is due to HDCP (High-bandwidth Digital Content Protection) - check the following article: https://support.displaylink.com/knowledgebase/articles/830301-content-protected-video-does-not-play-on-mac-while

  4. 18 votes
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    Kate C commented  · 

    The issue is due to HDCP (High-bandwidth Digital Content Protection) - check the following article: https://support.displaylink.com/knowledgebase/articles/830301-content-protected-video-does-not-play-on-mac-while

  5. 3 votes
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    Kate C commented  · 

    Synaptics support ticket system provider, UserVoice, is currently experiencing an outage.
    Emails sent to Technical-Enquiries@Synaptics.com and replies will bounce with a "relay" error.
    We are very sorry for the inconvenience and the delay this causes in resolving your enquiry.

    Synaptics provides this support portal to try and answer common questions you might have about DisplayLink technology. However we cannot provide product specific support.
    Synaptics is a chip and technology company and we do not sell any product directly to end users, therefore we only have a small end user support team. Members of the Synaptics team are active on the DisplayLink Forum, where your question may already be answered.

    If you are having problems with a product containing DisplayLink technology, please contact the product manufacturer for support.

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