Netflix playing sound only, no picture
D W commented
Hey everyone! i found solution here -> https://www.youtube.com/watch?v=fiLbCbK55Tc :) Enjoy your netflix and other. :)
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is there still no universal fix for this? Not being able to watch videos on my main browser is quite a big ask and really should've been sorted by now surely!?
Victoria Longo commented
Thank you Paul!!! BEST TIP!!
Paul von Helwand commented · July 19, 2022 4:55 PM · Report
Solution: Go into Chrome Settings. Search for "hardware". Disable "Use hardware acceleration when available" and restart chrome. Netflix and Amazon Prime Video have images again.
It's because of the screen recording integration that Display Link has. I don't know why they even have that, because it feels privacy violating. But streaming services don't want you to screen record their content, so you only get a black screen. Because Display Link is non-stop recording your screen. I hope they are going to remove this nonsense integration. Because this tempers with people their workflows and usage of their screens.
If Netflix is playing sound but not showing the picture, start by checking your internet connection and ensuring your browser or app is up to date. I'm a college student and I need a LOAN. Can anyone help me, please?
Stefan Litsberger commented
It is rather annoying not to be able to watch on one screen while working on the other...
Nep Llamo commented
still happening. same problem on ( macos 13, running chrome. )
Ben Hancock commented
Thank you @Aslam! @DisplayLink can we get an update on this? It's very frustrating to not be able to use hardware acceleration on chrome. This issue exists across Safari as well.
Jeremy Davis commented
Thank you for the link, I appreciate you.
Tran Thu An commented
@Aslam you're a god, thank you so much!
The issue is due to HDCP (High-bandwidth Digital Content Protection) - check the following article: https://support.displaylink.com/knowledgebase/articles/830301-content-protected-video-does-not-play-on-mac-while
Kaique Magno commented
Having the same issue. It starts happening 19 jun 2023
Is it fixed?
Lenka Hašová commented
Hi, I had the same issue and managed to fix it by allowing recording for chrom in apple settings.
setting>privace & Security>Screen Recording
and then just turn on the recordings for chrome, restart chrome.
Same issue, Netflix, Hulu, DIrectTv Stream and others.
Having this same issue with Hulu as well. No picture, only sound until I disconnect DisplayLink.
I did try the user suggestion below to disable hardware acceleration in the browser and the Hulu video plays normally again, but this isn't ideal as I'm noticing some other wonky graphics behavior without hardware acceleration.
Estevão França commented
@Aslam, thanks for posting your solution!
I was struggling with the same issue for a while! I followed your steps and managed to fix the issue on my end!
Martin Õunap commented
wesley rufus commented
I think i Figured out the problem. It is a security issue with the way the usb adapter works. You are not allow to record streaming services. The adapter uses recording software to stream to a monitor and the internet thinks you are stealing and cut you off. once I stopped the Displaylink software all the streaming services worked fine.