Netflix playing sound only, no picture
fix it
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Lenka Hašová commented
Hi, I had the same issue and managed to fix it by allowing recording for chrom in apple settings.
setting>privace & Security>Screen Recording
and then just turn on the recordings for chrome, restart chrome.
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Cody commented
Same issue, Netflix, Hulu, DIrectTv Stream and others.
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Tonia commented
Having this same issue with Hulu as well. No picture, only sound until I disconnect DisplayLink.
I did try the user suggestion below to disable hardware acceleration in the browser and the Hulu video plays normally again, but this isn't ideal as I'm noticing some other wonky graphics behavior without hardware acceleration. -
Estevão França commented
@Aslam, thanks for posting your solution!
I was struggling with the same issue for a while! I followed your steps and managed to fix the issue on my end!
Thanks!! -
Martin Õunap commented
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wesley rufus commented
I think i Figured out the problem. It is a security issue with the way the usb adapter works. You are not allow to record streaming services. The adapter uses recording software to stream to a monitor and the internet thinks you are stealing and cut you off. once I stopped the Displaylink software all the streaming services worked fine.
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Aslam Cassim commented
as per the comment, this seems to have worked for me.
Solution: Go into Chrome Settings. Search for "hardware". Disable "Use hardware acceleration when available" and restart chrome. Netflix and Amazon Prime Video have images again.- Working on Chrome, would need to test the other browser but at least can watch
- Tested Brave Browser working
- Firefox- After disabling hardware acceleration on the above video is now playing
Hardware: Macbook Air 2020 m1
OS MacOs Montery vs12.6 -
Patrick Aguiar commented
A solução do Paul von Helwand de desligar a aceleração de hardware foi perfeita!
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Paul von Helwand commented
Solution: Go into Chrome Settings. Search for "hardware". Disable "Use hardware acceleration when available" and restart chrome. Netflix and Amazon Prime Video have images again.
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Paul von Helwand commented
same issue :( mac air m1,2020 monterey 12.5
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Andreas Huber commented
just to be clear, that is not a feature if it works, this is a bug, as it does not work!
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Andreas Huber commented
this is really annoying... netflix, amazon prime do not work as soon as i start the displaylink manager. once i end it, everything is back at normal. why nobody cares?
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sanjay.gautam commented
I also have the same issue , I am surprised why the Youtube does not have the same issue? I ordered one and I am planning to return the dock.
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Hamza Emadeen Mousa commented
Same problem here.
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Matthias Six commented
reported since january ... could we get an update on this issue ...
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Matt Cavanagh commented
Also getting this for the All4 channel 4 service. I suspect there's certain tags in the content that prevent screen recording and the DisplayLink drivers don't know how to handle it.
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Hector Nuñez commented
Using MacBook Pro M1. All drivers and OS is up to date. Display link is up-to-date and the Netflix image will not play. Sound, subtitles and popup button will show.
Youtube works without issues.As soon as I close DisplayLink, the image appears.
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Don-Pierre Halfaway commented
I can confirm when rolling back to Sierra and using the installation made for the product it functions well. I also have seen this error before when using vmware fusion and it boiled down to a stupid switch being enabled to allow the older package to access some internal "new macOS" package.
I develop software as well and can sympathize with DisplayLink and I too am not upset with DisplayLink but rather upset with MacOS pushing out releases and not communicating with software drivers that should work as expected.
The best advise I can give you all is this reading that had similar issues:
https://kb.vmware.com/s/article/79989
I assume at some point the displaylink software will bear a cost and it will be to pay for drivers of older equipment and those who purchase new equipment will gain access to supported hardware "wink".
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Gregg De La Cruz commented
Netflix and YoutubeTV not working with display link running. This just started happening for me within the last month. I'm on a macBook Pro M1 running macOS Monterey.
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Antonina Rose commented
People keep mentioning the existing issue but for it to suddenly appear overnight on already stable platforms, I would say it is build related. If it is to do with inerrant license restrictions, then a better explanation and a full refund as I do not want this piece of high-tech rubbish as it no longer fits the function for which it is needed.