In this use case, the DisplayLink screen is blank and mouse cursor trails are only seen on the DisplayLink display.
This problem is caused by using DisplayLink with a basic mode theme that not compatible with the High performance (AMD GPU).
The recommended work around to this is to use an Aero graphics theme on these PC platforms.
If a basic graphics theme is required, this can be worked around by setting the DisplayLink software to use the Low performance mode. Please follow the steps below to do this:
- Right click on the Windows desktop and Click on "Configure Switchable Graphics"
- Click "High Performance" button next to "displaylinkuseragent.exe" in Recent Applications section.
- If it’s not listed here Click "Browse" in Other Application section and browse to DisplayLink location – default location is: "c:\Program Files\DisplayLink Core Software\DisplayLinkUserAgent.exe" And then click "High Performance" button next to "displaylinkuseragent.exe" to switch it to "Power Saving" value.
- Click “Apply” button
- Reboot the PC to start using the new graphics settings.