Your "Ubuntu" driver package works inconsistently, fails every time there is a system update to the kernel or the X server, and performs badly. It's clearly not a priority for your development team, who likely have orders to focus their efforts on the larger market-share platforms. The open-source community is packed with talented developers who will work for free to help you deliver a more polished product, providing a better experience for your users, and ultimately resulting in more product sales.
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Agree with other comments here. Packaging as an executable installer script on Ubuntu makes as much sense as distributing a tarball for Windows. Proper packaging and distribution (either via your own repository or Canonical's) will improve sales into this market.
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