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Support for unlock with Apple Watch

In both macOS High Sierra 10.13.x and Mojave 10.14, the "Unlock with Apple Watch" feature doesn't work if a DisplayLink display is connected. In 10.13.x it would just silently fail. In 10.14 you now get a slightly more informative message: "Unlocking with Apple Watch is not available while your screen is being shared".

I understand that this may be another macOS limitation that is difficult or impossible to work around but it would be great if this could be addressed.

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Ramesh Dharan shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

12 comments

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  • Anonymous commented  ·   ·  Flag as inappropriate

    Why is it that DisplayLink gets just about everything right, but misses the tiniest bit of functionality that acts as a daily irritant?
    I don't buy the statement "This is being declined as it would need to be fixed by Apple. There is nothing we can do in the DisplayLink driver to fix this."
    If you have a communication or working relationship issue with Apple, then just say it. Leaving it up to the users to plead your case doesn't sound all that professional.
    How about, we are working with Apple to resolve the issue? But stating it's all up to Apple is corporate mishmash about passing the buck.

  • Wayne commented  ·   ·  Flag as inappropriate

    I can also agree with others in this thread. This defeats the purpose of having the Targus dock running DisplayLink. We are looking at deploying this dock and displaylink as a standard across our company this being a hold up is preventing us from making this our standard with full confidence.

  • Yo commented  ·   ·  Flag as inappropriate

    Wim - I am sure DisplayLink has a good communication line, and a paid support subscription with Apple. I would highly suggest that this is resolved between Apple and DisplayLink, and not between your users and Apple.

  • Ryan Morash commented  ·   ·  Flag as inappropriate

    @Alban, Do you have an Apple Bug Report/Radar number (rdar://) that we can reference when submitting reports?

  • Behzad Khiavchi commented  ·   ·  Flag as inappropriate

    confirming 10.14.2 Beta (18C38b) "Unlocking with Apple Watch is not available while your screen is being shared". while D6000 docking station connected.

  • Loki Wolf commented  ·   ·  Flag as inappropriate

    If it is a Apple thing, then why does a direct display not give this message? It is obviously a DisplayLink/Apple Thing, so both need to work on it.

  • Anonymous commented  ·   ·  Flag as inappropriate

    I had a feeling this was happening because of the DisplayLink adapter. Great to have it working again, but this is is crappy.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Support for unlock with Apple Watch
    In both macOS High Sierra 10.13.x and Mojave 10.14, the "Unlock with Apple Watch" feature doesn't work if a DisplayLink display is connected. In 10.13.x it would just silently fail. In 10.14 you now get a slightly more informative message: "Unlocking with Apple Watch is not available while your screen is being shared".

    I understand that this may be another macOS limitation that is difficult or impossible to work around but it would be great if this could be addressed.

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    Ramesh Dharan shared this idea · Sep 25, 2018 · Flag idea as inappropriate…
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    Wim (Product Manager, DisplayLink) responded · Oct 1, 2018
    This is being declined as it would need to be fixed by Apple. There is nothing we can do in the DisplayLink driver to fix this.

    If you are affected by this issue, please raise it with Apple at https://developer.apple.com/bug-reporting/.

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    AvatarAnonymous commented · Just Now · Delete
    I hate this problem. It works if I shortcut the display cable directly into the display port but then I need both that one and the USB hub-cable that kills part of the value with DisplayLink but it's much worse to miss the Apple Watch unlocking value so I just want to echo the message here for you to take it directly with Apple since it is a big issue for a lot of people. I reported, logged and worked with Apple many hours since they release Mojave but still not feedback from Apple.

  • Anonymous commented  ·   ·  Flag as inappropriate

    I hate this problem. It works if I shortcut the display cable directly into the display port but then I need both that one and the USB hub-cable that kills part of the value with DisplayLink but it's much worse to miss the Apple Watch unlocking value so I just want to echo the message here for you to take it directly with Apple since it is a big issue for a lot of people. I reported, logged and worked with Apple many hours since they release Mojave but still not feedback from Apple.

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