Support for unlock with Apple Watch
In both macOS High Sierra 10.13.x and Mojave 10.14, the "Unlock with Apple Watch" feature doesn't work if a DisplayLink display is connected. In 10.13.x it would just silently fail. In 10.14 you now get a slightly more informative message: "Unlocking with Apple Watch is not available while your screen is being shared".
I understand that this may be another macOS limitation that is difficult or impossible to work around but it would be great if this could be addressed.
This is being declined as it would need to be fixed by Apple. There is nothing we can do in the DisplayLink driver to fix this.
If you are affected by this issue, please raise it with Apple at https://developer.apple.com/bug-reporting/.
This is a BS response as its the DL methodology that causes this condition, if you switch to the raw, legacy driver without manager, this goes away. Quit pointing fingers and fix your sh!t!!!
SOOOOO Glad I found this thread. Now that I see the DisplayLink's response, I aim going to go and purchase a dock that actually does not use their driver and will not be using any of their products until they can get things fixed. it is a classic case of "Not my problem" which never helps anyone, but instead only succeeds in putting the customer in the middle with issues that ultimately are out of their control and that we are unable to fix. BYE!
I understand this is an Apple issue and very hard or impossible to fix for you guys. Would it be possible to add a option to "disconnect" the DisplayLink Display during screensaver/sleep? This way the screen would not be shared during the unlock fase.
Dear Wim, yours sounds like a classic "kastje naar de muur" reply. If Apple needs to solve this (and who are we to judge), could you instigate this?
Please fix this, super lame that the DisplayLink drivers block this feature.
Mydisposable Gaccount commented
Same here. I'm putting up with it for now as DisplayLink drivers are the best solution for connecting two external extended displays to a 12" Retina Macbook (the one with only one USB-C port). If DisplayLink can fix this, please do so. I'm running Mojave and am connected to a Diamond Multimedia Ultra Dock Dual Video.
Craig Behr commented
same issue here, was going to recommend these t others but will have to look for a different solution.
Anyone found a workaround?
Will Koffel commented
I'm suffering this annoyance with a new DisplayLink powered hub.
This known restriction sure makes the homepage promise of "forwards and backwards compatibility for USB-C hubs" sound like straight-up false advertising. If you absolutely refuse to address this in the drivers, then how about at least updating the product promise prior to a class-action suit requiring it?
Matthew LeBlanc commented
Yes, I have this issue too
seriously guys fix the damn driver
DisplayLink refuses to address this, despite the fact it only happens when their driver is installed. Message received, DisplayLink. I will uninstall your drivers and avoid purchasing any product that uses them. Goodbye.
Adam McDaniel commented
I have the exact same issue. Please fix this!
Dan Clarke commented
DisplayLink have said they wont fix this (https://support.displaylink.com/forums/287786-displaylink-feature-suggestions/suggestions/35524279-support-for-unlock-with-apple-watch) as apparently not their problem.
Other docks do not have this issue, I believe this is actually a unique issue with DisplayLink docks and should be fixed. This would then fix 4k rotated screens too.
Dan Clarke commented
This is a DisplayLink issue as normal connected screens do not have problems unlocking. Please amend the driver to send the display through as standard USB-C rather than what it currently does. This would also fix problems relating to rotated and 4K screens.
This is really needed.
yes same here
Abhishek Shankar commented
I also have an IOGEAR device that works perfectly for Apple watch unlock while it is connected to mac on usb-c. So, it's definitely a display-link issue. if other manufacturers are able to get around it why not DisplayLink????
What a disappointment. Extremely irritating and a black mark on all Macbook accessories that use DisplayLink drivers. Please consider investigating this issue further DisplayLink!
There are multiple articles across the internet stating the same issue however when removing the DisplayLink driver or when simply using a dock station or adapter for multiple screens from a different manufacturer, the issue does not happen.
It would be nice if DisplayLink could review this and may be provide guidance to their customers how to work around as it does seems to be the driver is causing it, not the OS.