Black screens on macOS High Sierra 10.13.4+ and Mojave 10.14 Early Previews
The driver (DisplayLink Installer 4.1.11) doesn't work anymore withe macOS High Sierra bêta 10.13.4 (17E139) and newer.
Dear DisplayLink macOS users,
We are pleased DisplayLink 5.0.1 driver for macOS enables multiple extended display support on the latest Apple macOS 10.14.2 with additional features (clamshell and clone). We continue our strong support for the Mac platform and are working on delivering future updates with further performance improvements.
Driver 5.0.1: https://www.displaylink.com/downloads/file?id=1257
If your DisplayLink enabled device does not seem to work on 10.14, this is most likely due to the OS blocking our kernel extension. Please ensure our kernel extension is enabled by the OS as described in our FAQ: https://support.displaylink.com/knowledgebase/articles/1188004
Should you still miss extended displays on latest macOS with latest DisplayLink driver, please create a support ticket so your particular case can be investigated. Here is how: https://support.displaylink.com/knowledgebase/articles/755301
Due to changes in 10.13.4-10.13.6, it is not possible to enable DisplayLink extended displays, except one using Apple AirPlay. If your Mac is from 2011 running 10.13.4-10.13.6 and can’t update to macOS 10.14, you should remain with DisplayLink macOS driver v4.3.1 to enable one extended USB display using AirPlay, with additional displays cloned. An FAQ details how to enable Apple AirPlay with DisplayLink display for extend or mirror mode: https://support.displaylink.com/knowledgebase/articles/1854724
Audio and Ethernet functionality, where supported, stays unaffected in all versions.
We thank you for your feedback on DisplayLink products that helps us further improve our product offering.
Kind regards,
Alban
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Dr. Escribano commented
74 days since Apple released 10.13.4 to developers for testing and still no solution from DisplayLink ?
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Andrew Ash commented
Please notify me when you have an update to this issue
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Anonymous commented
Please notify when there's a fix for the 10.13.4 issue.
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David Cuervo commented
Any update on this issue. I have used DisplayLink USB Graphics Software for OS X and macOS (4.3 Beta 2) and it allows only to mirror screen.
I propose all of us to go on amazon website and add a comment on the product saying that it does not work on Mac. Maybe, if their sales are affected maybe the might consider to give better support.
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Ryan L commented
Please keep me up to date
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Anonymous commented
@Ryan .. Oh okay, well then I think Apple will be right on it and release a new update asap!
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Anonymous commented
@don I think the cloning works pretty well for me. Dont see what your problem is!?
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Don commented
So instead of fixing the issue, you've actually managed to release a second "beta" that simply clones a display? You guys are worthless.
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Eric commented
Refunds ?
How do I apply for a refund ? -
Anonymous commented
I doubt this problem can actually be solved. It simple isn't possible to make it work with the new changes by Apple, so I would just cut my losses go and buy a new dock, if I were you guys.
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Ryan commented
Is this problem REALLY still not resolved!?!? This is getting past ridiculous. I'm going to officially be asking for a refund of my money if it is not fixed by the end of Friday this week 4/13/18. I need to be able to use multiple different displays for work, as I work from home. No reason this should not have been resolved by now.
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JR commented
I rely on DisplayLink for decent productivity. Putting my ^BUMP^ vote in! Please fix ASAP :S
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Crystken commented
Thanks for the update, please inform when it's been resolved to work with 10.13.4
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JB commented
and hopefully we get our refund without going through a legal battle
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JB commented
Should we start a campaign asking for a refund? All customers who have been affected should be given a refund because I am already looking to purchase an alternate product.
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Clark commented
Hi folks. Having gone through this the day of the MacOS 10.13.4 update, I immediately called Apple to notify them of the issue. After spending 2 hours on the phone and finally getting to an engineer, we came across a DisplayLink notification on the DL website. The notification reported a known issue is being worked by the engineers at DisplayLink and they were also engaged with the Apple team. I found this information extremely helpful as it gave me an immediate course of action, which is the purpose of my post. I have read most of the posts on this site and have found something very basic lacking. That is the use of TIME MACHINE on the Mac. Once I had a course of action, I simply chose the backup just prior to the 10.13.4 update and restored. This brought back my monitors and my system to 10.13.3. Now I will wait for the driver update or choose another course of action if the update takes too long. Please make use of the built in backup feature with MacOS, It has saved me on multiple occasions. If you don't have a backup, this will not help you in this particular situation but I can assure you, this type of thing will happen again in the future and the only way to protect yourself is with a backup.
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Anonymous commented
There is a way to patch the update. It's quite some work but this video shows how to do it (link to github in comments)
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Ryan commented
http://www.caldigit.com/thunderbolt-3-dock/thunderbolt-station-3-plus/
And you don't need a Displaylink Driver
Returned my Dell Dock. -
Mike M commented
using the beta driver & Mac OS 10.13.4. If I leave the screen on my MacBook 2017 open, my dual monitors are working in split view. Something to try.
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Fran Gutierrez commented
any updates?