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Black screens on macOS High Sierra 10.13.4+ and Mojave 10.14 Early Previews

The driver (DisplayLink Installer 4.1.11) doesn't work anymore withe macOS High Sierra bêta 10.13.4 (17E139) and newer.

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TOULEMONDE shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

Dear DisplayLink macOS users,

We are pleased DisplayLink 5.0.1 driver for macOS enables multiple extended display support on the latest Apple macOS 10.14.2 with additional features (clamshell and clone). We continue our strong support for the Mac platform and are working on delivering future updates with further performance improvements.
Driver 5.0.1: https://www.displaylink.com/downloads/file?id=1257

If your DisplayLink enabled device does not seem to work on 10.14, this is most likely due to the OS blocking our kernel extension. Please ensure our kernel extension is enabled by the OS as described in our FAQ: https://support.displaylink.com/knowledgebase/articles/1188004

Should you still miss extended displays on latest macOS with latest DisplayLink driver, please create a support ticket so your particular case can be investigated. Here is how: https://support.displaylink.com/knowledgebase/articles/755301

Due to changes in 10.13.4-10.13.6, it is not possible to enable DisplayLink extended displays, except one using Apple AirPlay. If your Mac is from 2011 running 10.13.4-10.13.6 and can’t update to macOS 10.14, you should remain with DisplayLink macOS driver v4.3.1 to enable one extended USB display using AirPlay, with additional displays cloned. An FAQ details how to enable Apple AirPlay with DisplayLink display for extend or mirror mode: https://support.displaylink.com/knowledgebase/articles/1854724
Audio and Ethernet functionality, where supported, stays unaffected in all versions.

We thank you for your feedback on DisplayLink products that helps us further improve our product offering.

Kind regards,
Alban

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  • Michael commented  ·   ·  Flag as inappropriate

    Hi @Alban Rampon - this solution no longer works as 10.4.x beta has had several updates, and given it is a beta product, its quite important to install them. Now I am back to black screens and effectively have a very expensive lump of plastic and electronics and back working straight off my laptop. What on earth have you been doing since December? People are pleading for action here and no response...

  • jacob commented  ·   ·  Flag as inappropriate

    I've been trying to get a few questions answered for a long time now, without any response from DL. Just in case my previous posts are in some magical way invisible on screens in DL's headquarters, I'll try again. Maybe this time they'll show up for everyone?

    1. Why doesn't unlocking with AppleWatch work when displays are connected via dock?
    2. Why doesn't NightShift work when displays are connected via dock?
    3. Why does displaylinkmanager.app have such a high CPU usage? (20-30% not unusual when scrolling in Safari, and I'm on a high-spec MBP 2017 i7.)
    4. Why isn't the built-in screen disabled when lid is closed?

  • Matt commented  ·   ·  Flag as inappropriate

    There are no new updates since OCTOBER
    What the hell, I am scared to update to 10.14.3 now because of reports here that it does not work...
    and yet I need the dock as it was affordable...

  • Anonymous commented  ·   ·  Flag as inappropriate

    I also updated to 10.14.3 and can't connect to my monitor. When I try to install the latest driver it says my OS is too new. Please fix.

  • chovaux commented  ·   ·  Flag as inappropriate

    For me this didn't work with Mojave 10.14.1, but after an upgrade to 10.14.3 it did work. Please keep this in mind!

  • Anonymous commented  ·   ·  Flag as inappropriate

    For me this didn't work with Mojave 10.14.1, but after an upgrade to 10.14.3 it did work. Please keep this in mind!

  • nick commented  ·   ·  Flag as inappropriate

    Hello,
    I have upgraded my MAC to 10.4 and I still don't see my second monitor and I have already checked the FAQ and DisplayLink extension is enabled. WHAT SHOULD I DO?

  • jacob commented  ·   ·  Flag as inappropriate

    We still haven't heard a word from DisplayLink that would clarify my questions. Until DisplayLink's representatives have answered them, the company should be regarded as ignorant.

    Please answer the following questions:

    1. Why doesn't unlocking with AppleWatch work when displays are connected via dock?
    2. Why doesn't NightShift work when displays are connected via dock?
    3. Why does displaylinkmanager.app have such a high CPU usage? (20-30% not unusual when scrolling in Safari, and I'm on a high-spec MBP 2017 i7.)
    4. Why isn't the built-in screen disabled when lid is closed?

  • Marc commented  ·   ·  Flag as inappropriate

    IT dept forced me to update to 10.14.3 and now the DisplayLink doesn't work: the monitor is not being recognized at all. Worked fine as prescribed on 10.14.2 with the 5.0.1 update but now nothing.

    I'm using the Dell D6000 and a 2018 MacBook Pro (15")

    *help!*

  • Antonio Esnaurrizar commented  ·   ·  Flag as inappropriate

    Hi there again,
    Im on mojave 10.14.4 beta 4 and again have black screens, anyone having the same issue on a macbook pro 2018 15 inch?

    DisplayLink,
    Any update on this?

  • Ben commented  ·   ·  Flag as inappropriate

    I am also having issues with Clamshell mode. If I close my laptop lid while connected to display and later open it, the laptop screen is blank. If I put my laptop to sleep and try to wake it back up, the laptop display is blank. I can plug in and get video on the external display, but I can never recover video on the laptop display without a reboot. I have 2016 MacBook Pro, DL 5.0.1, MacOS 10.14.2 and using HumanScale M/Connect 2 with 2x LG 27UD68P

  • ptr commented  ·   ·  Flag as inappropriate

    What is status with this issue? It got better with 10.14.2 but I still see it.

    Macbook 2018 with two Samsung monitors.

    Screen just stays black when I wake the machine from sleep

  • Wayne commented  ·   ·  Flag as inappropriate

    Query about the functions of Clamshell. By saying that it is now supported, do you mean that you can shut the laptop screen and external screens will still be working?

    The issue I seem to be having with DL5.01 and MAC OSX 10.14.1 using a Dell D3100, is I expected Clamshell to disable the built in screen when the lid was closed and only operate the connected external monitors. But the built in screen remains active and I have to position it so that my workflow is not interrupted.

    Am I missing something, or is this how the feature works? Can I disable the built in screen when lid is closed?

  • Chris commented  ·   ·  Flag as inappropriate

    Update to my earlier post:

    - Macbook Pro 15 Retina mid-2014 (11,2) (Mojave 10.14.2)
    - Asus PB277Q and have tried other monitors as well. All with the same results.
    - DisplayLink Driver v5.0.1

    Good news that everything is now working great! The bad news is that it was the board in my Macbook Pro that needed to be replaced. I truly hope that others with display issues get resolved. It is extremely frustrating to say the least.

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