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macOS High Sierra 10.13.4

The driver (DisplayLink Installer 4.1.11) doesn't work anymore withe macOS High Sierra bêta 10.13.4 (17E139)

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    TOULEMONDE shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    Dear DisplayLink macOS users,

    Update: April 13th

    Installing macOS release 10.13.4 will cause DisplayLink connected displays to go blank after the OS upgrade when using our driver v4.1. (Functionality such as Ethernet and/or audio, where implemented, is unaffected.) Extended display support continues to work as expected in mac OS 10.13.3 and that is why we recommend you stay on 10.13.3 for now, if you have not already upgraded.

    For users that have already upgraded to 10.13.4, we have released 4.3 Beta 2, which enables cloning of the native display on DisplayLink connected screens. We do not regard this as a long-term solution and will continue to pursue any paths to restore extended display support on macOS. The 4.3 Beta 2 release can be downloaded from http://www.displaylink.com/downloads/file?id=1131.

    As we use our own technology every day, we truly understand that this loss of functionality on the OS upgrade is very frustrating. We are continuing to explore with Apple routes to a solution. In the meantime, our teams are working hard analysing potential workarounds, which could enable some level of extended desktop functionality in 10.13.4. Finding a solution to this issue continues to have the highest priority within DisplayLink, and we are providing any support we can to our mac teams.

    Unfortunately, we are not yet able to give a date for delivering a solution but we will continue to update you on this thread as soon as we have further information to share. You can also use the contact form to create a ticket with your email address and ask to be added to an email list dedicated to this issue.

    We thank you for your patience as we work this problem.

    629 comments

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      • Eamon S commented  ·   ·  Flag as inappropriate

        Anon, this is not breaking news, if correct instructions back to 10.13.3 look at my earlier posts by clicking on my name. Do not follow Anons, he's basically went all the way back to then have to upgrade each OS major version one by one. Anon, you should have just looked on this forum. Would have saved you the hassle.

      • Ian Davies commented  ·   ·  Flag as inappropriate

        Apple has issued a couple of beta versions of 10.13.5 to developers so far. @DisplayLink, are you testing this and does it work?

      • [Deleted User] commented  ·   ·  Flag as inappropriate

        BREAKING NEWS! For what its worth for those Late-year Apple computer owners.

        I just Amazoned the WaveLink and received my boxes and was good-to-go. At that time (a week ago) I was on mac OS Sierra. Life was GREAT! Then I upgraded to mac OS High Sierra. Life became hell. As I do a great deal of video editing and online group client chats this kinda F****d my dreams.

        Here's what I did to resolve the situation. I am now in surf-boarding the WaveLink waves again...HOORAY!

        1. Took a hint from one of the posts here and contacted Apple support. My iMac is a mid 2011 and I was hoping to downgrade to the previous mac OS Sierra. I did not have much hope though as I'd NOT kept a back up of the system. I keep all of my vital stuff in icloud and on my other new MacBook Pro (2017). I didn't think I'd even be able to speak with a live human as my Apple Care was finished years ago.

        2. I got a live human (several actually as the process took most of the day and several calls and recalls) from Australia and New Zealand. I'm a Californian stationed in Singapore so, that's the support I get. I only mention this because I'm now sure how its handled Stateside.

        3. The Apple Care crew was fantastic. They did all the back-checking and by virtue of my serial number were able to track all my history. After I explained what I wanted to do (because upgrading took away certain App and port video usability) and how I'd like to go backwards (they are not too keen on that for obvious reasons but, oblige the customer).

        4. She mentioned I'd be able to go back to the original operating system (can you believe it...Mountain Lion)? I would need to erase everything on my current HD. I was cool with that as I only needed to copy over (to an external WD passport because she said NOT to save on Time Machine).

        5. I did all the SHIFT+OPTION+COMMAND+R stuff and was able to do all the tech stuff. Mind-you, I am not a techie by any stretch. You can probably tell by my babbling here.

        6. Once I erased I went to Disk Utility and low-and-behold it presented me with an option to reload with my original, 2011 operating system. I'm leaving out all the nitty-gritty details as I'm sure most if not all of y'all, here are techies. I do have the original emails from Apple Support (with the links to the How-to's linked-within) if anyone wants me to send them. Send me an email or drop me a PM in my Facebook page (Bill Calhoun).

        7. Once I reloaded OS X I tried to go into the App Store (as directed by support) to upgrade to El Capitan (you've gotta do this first before upgrading to Sierra). You see, once you go back to your very first operating system everything after that is free. No need to pay again as Apple has a record of all your crap. As mentioned I tried but, an error popped up saying I had to have OS X version 8 (or something like that) and I only had version 7.

        8. I called Apple Support back and they sent me another link. Its kinda cool how they quickly get all these links to you. I then grabbed El Capitan and proceeded to TRY and load Sierra. However, because I'm in Singapore and my iTunes account is registered in the USA the IP address flag prevented me from grabbing Sierra.

        9. Back on the phone with Apple (I say this nicely cause it really is a joy to talk with LIVELY Live humans). They helped me through the change of country stuff and explained to me what I'd need to do when going back to the USA. Super cool.

        10. I was finally able to load Sierra, hook up WaveLink again and Wah-Lah!

        Now, if I could only shut off the damn request to upgrade to mac OS High Sierra box I'd be in total heaven.

        As mentioned I went from monitor bliss-to-hell-to-bliss and I can throw you the links (mails) for any late model Apple computer-using peeps. Or you can give Apple a shout-out and see if you can get the same.

        Oh, one note. Apple does not typically allow folks to go from El Capitan to Sierra. I don't quite understand that. So, my case got tossed up to another decision-making bot and the approval was lickity-split. Of course, if you have older operating systems you don't even need to go that high up. Perhaps I could have just stuck with El Capitan and WaveLink would have worked fine but, I decided to go back to the last place WaveLink worked.

        Please also note, I only use my late-model iMac for video editing. As mentioned, I bought a late 2017 MacBook Pro for all my important stuff...for what its worth.

        Good Luck, tribe.

      • Eamon S commented  ·   ·  Flag as inappropriate

        and let's face it us apple people are rather stupid (only when it comes to spending on apple products built in bulk in china) in comparison to our windows neighbors. I could not face going back to windows. but at least them folk don't have the manufacturers competing with the OS vendor. This is where apple goes wrong, they are dead certain and resolute that they must control all externals on their hardware and uses their software to enforce that ideology.

      • Eamon S commented  ·   ·  Flag as inappropriate

        times like these makes me think i should have just got the bare metal rather than an imac. then I'd just need to buy an usb-c card and slot in. weird that hey the old way like back in the day with pci cards would never had this issue. as the days go buy i'm hating apple more and more. this decisions was made purely on people having to go out and upgrade their mac kit.

      • Eamon S commented  ·   ·  Flag as inappropriate

        issue is, i only have one spare tb2 port. you cannot extend tb2. only tb3 is extentable i.e. usb-c.

        so unfortunately will need to be a new mac, so i'm staying at 10.13.1 until i die. i refuse to spend £5k.

      • Clark commented  ·   ·  Flag as inappropriate

        David - Startech has a Thunderbolt 2-3 solution for this issue. It is an HDMI or DisplayPort to Thunderbolt 2-3 adapter. Since this uses the native architecture, it should be the solution moving forward. Apple also has an adapter (what a surprise) but I won't reward them for this kind of behavior. This kind of thing has happened in the past with Apple. They removed support for perfectly operable Kodak USB products as soon as Kodak went belly up. Meaning the Kodak camera was no longer recognized via USB on my MacBook 2008 in the very next build by Apple. The Kodak body wasn't even cold before Apple threw the Kodak customers under the bus. Anyway, you may want to check out Startech.com and I believe the product number is something like TB32HD24K60 for the Thuderbolt 3 adapter. It sounds like you may have the Thunderbolt 2 but there is an adapter for Thunderbot 2 as well. I hope this helps and good luck!!

      • andrew commented  ·   ·  Flag as inappropriate

        has DisplayLink gotten Apple to acknowledge that this is an issue? If they don't even acknowledge its a problem, then good luck in getting them to fix it!

      • Anonymous commented  ·   ·  Flag as inappropriate

        Eager for this to be resolved. I will soon be looking for another provider for my much needed dual screen display!

      • Eamon S commented  ·   ·  Flag as inappropriate

        cheapest mac - of my current spec £4896. just for usb-c ports. fuck you apple. I'd rather spend that in thailand

      • Eamon S commented  ·   ·  Flag as inappropriate

        i.e. i mean you don't need DLs hack, so in reality it a dangerous precedent that apple has set. basically eliminating anyone from extending their OS. which is really sad if this is the way apple is going. this means in future we will have limited choice and high stupid prices to buy apple products.

      • Eamon S commented  ·   ·  Flag as inappropriate

        Chris, the issue is that video over usb3/usb2 is not achievable on the new update. Thus in order to continue to use VOU you'll new a new mac unfortunately with usb-c which you can extend and breakout thunderbolt-3 usb3, ethernet, hdmi etc. So like I said, unfortunately us that do not have usb-c ports are eternally fucked, and at the moment seems like DP from Apple on the front and DL in the back.

      • Eric commented  ·   ·  Flag as inappropriate

        DL is definitively out of business or they don't respect they customers. In their page they still refer Mac OS as a supported platform for their useless products ! What is goin on with this company ?

      • Tim commented  ·   ·  Flag as inappropriate

        Any updates about a fix for High Sierra 10.13.4 would be really helpful, whether it is on this forum or through an listserve.

        I'm going on almost two weeks without extended screen options, which has been very challenging to time-sensitive projects with a lot of data.

      • Doug commented  ·   ·  Flag as inappropriate

        When will we get an update? Are all DisplayLink based connected displays just broken for good? Some guidance would be nice - should I give up and move to something else (throwing away my $300 dock) or is a true fix coming?

      • David Poplar commented  ·   ·  Flag as inappropriate

        Thanks to everyone who's been explaining the problem here.

        I'm starting to think we may not get a fix for this for a while, maybe never.

        So does anyone have any specific recommendations for other docking stations that support dual-monitor extended displays that will work? (I'm working off of a mid-2012 macbook pro retina, so I have the original thunderbolt ports.)

      • Chris Metcalf commented  ·   ·  Flag as inappropriate

        This dock doesn't work on new mac just an FYI to those talking about upgrading to new mac. It doesn't matter who is at fault (Apple or DL). The major issue here is DL not updating us AT ALL since April 2nd. The April 13th 'Update' was just a cut and paste of April 2nd update.

      • Suzane commented  ·   ·  Flag as inappropriate

        Hi!
        The last update on this was provided on April 13th. Any news?
        The 10.13.4 OS upgrade does have security fixes which we would like to have applied asap.
        We are starting to regret having this dock in our environment.

        Regards,

      • Anonymous commented  ·   ·  Flag as inappropriate

        This is really bad, I need a second monitor! I hope you solve this ASAP, but in the future ASUS monitor never more! @calembo2013

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