macOS High Sierra 10.13.4
The driver (DisplayLink Installer 4.1.11) doesn't work anymore withe macOS High Sierra bêta 10.13.4 (17E139)
TOULEMONDE
shared this idea
AdminWim
(Product Manager, DisplayLink)
responded
We are aware that installing macOS release Version 10.13.4 will cause DisplayLink connected displays to go blank after the OS upgrade, with the current DisplayLink driver [4.1] installed. Functionality such as Ethernet and audio, where implemented, is unaffected. We have alerted Apple to this issue and are working hard to find a resolution. These features continue to work as expected in 10.13.3.
In the meantime, we are releasing a new driver [4.3] that will enable clone mode, but not mirror or extended mode displays in 10.13.4. If you require mirror or extended mode displays, we recommend that you stay on macOS 10.13.3 at this time.
We understand that this loss of functionality on OS upgrade is potentially disruptive for our users and customers. Please be assured that this issue has the highest business priority in DisplayLink. We thank you for your patience and will provide an update on this situation, as soon as we have further information to share.
97 comments
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Jon Coley
commented
Click the Tweet button and change it to say, Is a fix coming soon? Maybe they'll respond to that?!
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Jeremy Gentry
commented
Do I have to go purchase a new screen just to get around this issue? HOW RIDCILOUS IS THIS???
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jj
commented
hopefully I can get fix before launching of 10.14.0 in the future.
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BP
commented
No excuse for this when Apple gives you plenty of time to test.
How about a solution or some type of update on to when to expect a fix?!?! -
Juan Garcia
commented
Adding myself to the list of frustrated customers that have been affected by a clear lack of planning.
Please don't add to the problem by a lack of communication. -
Anonymous
commented
Clone mode is STUPID! When will mirror or extended displays be available?!
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DS
commented
Updates would be nice, might stop the hordes with torches at your virtual front door.
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Anonymous
commented
This has been a prevalent issue since February, there is no excuse for this. Apple makes the software available prior to public release for a reason. We will be searching for other options going forward as this is not the first time this has happened.
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Bob Johnston
commented
I just installed the DisplayLink v4.3 driver (mirror only) and it's at least working for me. Any news on how the "extended display" driver update is coming? and when it might be released?
Thank you,
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Bob Z
commented
I hope someone lost their job over this. No excuse for this when Apple gives you plenty of time to test.
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Patrick Tysell
commented
Add another user to the list.....which they would at least give us an ETA. At this point I feel like there is no ETA because they are not going to deploy a solution. Don't think anyone is asking for a specific date/time to hold DisplayLink to rather is to going to be days/weeks/months/never?!?!?!?!
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John Blue
commented
This is ripe for a class action law suit for false advertising.
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J. Scannell
commented
Adding my voice to the frustrated masses who are not able to utilize your product. Is there at least an update on a projected date for an updated driver?
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Jon Coley
commented
Leif if you could post alternatives when you do find some that this won't happen to every time Apple does an update to their macOS that would be really helpful!!
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Doug A
commented
I would also appreciate an estimate of when the fix might be available. I am growing frustrated as production is slowing. Looking at a useless monitor does not help either. I will be checking Amazon for solutions as I give this one more day.
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Matt H
commented
still waiting for a fix.
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Leo
commented
still no fix?
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Leif Hanson
commented
I must have macOS 10.13.4 to run the version of Xcode that allows me to develop for iOS 11.3.
Rolling back my OS, even if I wanted to which I don't, is not an option. My options are 1. wait for a fix, again I might add, DisplayLink died on the last macOS update as well. Or 2. Buy a USB video adapter from another more reliable source.
While I don't want to go spend potentially hundreds, I also will not accept that a thousand dollar monitor is now sitting blank.
I should mention as a macOS and iOS developer, as others have that macOS has a beta program and you could easily have identified this issue weeks ago. Also as a developer, I will always need to update to the new macOS and xCode on the day of their release.
This issue is already 4 days old, waiting on an update from Apple is 100% unacceptable. Having this issue even crop up in the first place is about 98% unacceptable.
Who makes a good USB video adapter capable of between 1080p and 2k? I'll have an answer to this in the next 10 minutes. My relationship with DisplayLink that has lasted years is within 48 hours of being over. Nothing personal, but this is simply untenable.
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Shame Onmeonce
commented
Wim, I just purchased a DisplayLink Monitor and have now discovered that it won't work due to ongoing lack of support for High Sierra 10.13.4. Please post a guesstimate as to when this issue might be fixed so I can decide if I am going to return the product or not.
Thanks
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Jon Coley
commented
Is anyone from DisplayLink monitoring this comment thread? Updates would be nice but what would be even nicer would be not having to stare at a black screen all day. I am with a lot of others in saying maybe you should mass email everyone to let them know not to install an update with macOS when you knew a month before that it would have issues, I could have waited another couple weeks to update macOS