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Black screens on macOS High Sierra 10.13.4+ and Mojave 10.14 Early Previews

The driver (DisplayLink Installer 4.1.11) doesn't work anymore withe macOS High Sierra bêta 10.13.4 (17E139) and newer.

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    TOULEMONDE shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    Dear DisplayLink macOS users,

    We are pleased DisplayLink 5.0.1 driver for macOS enables multiple extended display support on the latest Apple macOS 10.14.2 with additional features (clamshell and clone). We continue our strong support for the Mac platform and are working on delivering future updates with further performance improvements.
    Driver 5.0.1: https://www.displaylink.com/downloads/file?id=1257

    If your DisplayLink enabled device does not seem to work on 10.14, this is most likely due to the OS blocking our kernel extension. Please ensure our kernel extension is enabled by the OS as described in our FAQ: https://support.displaylink.com/knowledgebase/articles/1188004

    Should you still miss extended displays on latest macOS with latest DisplayLink driver, please create a support ticket so your particular case can be investigated. Here is how: https://support.displaylink.com/knowledgebase/articles/755301

    Due to changes in 10.13.4-10.13.6, it is not possible to enable DisplayLink extended displays, except one using Apple AirPlay. If your Mac is from 2011 running 10.13.4-10.13.6 and can’t update to macOS 10.14, you should remain with DisplayLink macOS driver v4.3.1 to enable one extended USB display using AirPlay, with additional displays cloned. An FAQ details how to enable Apple AirPlay with DisplayLink display for extend or mirror mode: https://support.displaylink.com/knowledgebase/articles/1854724
    Audio and Ethernet functionality, where supported, stays unaffected in all versions.

    We thank you for your feedback on DisplayLink products that helps us further improve our product offering.

    Kind regards,
    Alban

    2020 comments

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      • ptr commented  ·   ·  Flag as inappropriate

        What is status with this issue? It got better with 10.14.2 but I still see it.

        Macbook 2018 with two Samsung monitors.

        Screen just stays black when I wake the machine from sleep

      • Wayne commented  ·   ·  Flag as inappropriate

        Query about the functions of Clamshell. By saying that it is now supported, do you mean that you can shut the laptop screen and external screens will still be working?

        The issue I seem to be having with DL5.01 and MAC OSX 10.14.1 using a Dell D3100, is I expected Clamshell to disable the built in screen when the lid was closed and only operate the connected external monitors. But the built in screen remains active and I have to position it so that my workflow is not interrupted.

        Am I missing something, or is this how the feature works? Can I disable the built in screen when lid is closed?

      • Chris commented  ·   ·  Flag as inappropriate

        Update to my earlier post:

        - Macbook Pro 15 Retina mid-2014 (11,2) (Mojave 10.14.2)
        - Asus PB277Q and have tried other monitors as well. All with the same results.
        - DisplayLink Driver v5.0.1

        Good news that everything is now working great! The bad news is that it was the board in my Macbook Pro that needed to be replaced. I truly hope that others with display issues get resolved. It is extremely frustrating to say the least.

      • jacob commented  ·   ·  Flag as inappropriate

        Seriously, will I ever hear _any_ response from DL regarding the following:
        1. Why doesn't unlocking with AppleWatch work when displays are connected via dock?
        2. Why doesn't NightShift work when displays are connected via dock?
        3. Why does displaylinkmanager.app have such a high CPU usage (20-30% not unusual when scrolling in Safari, and I'm on a high-spec MBP 2017 i7).

      • Andy Piper commented  ·   ·  Flag as inappropriate

        Clamshell mode is still broken with 5.0.1 and 10.14.2 and a MBP 2017 and Dell D6000 dock. Basically if you let the computer sleep while docked the built-in screen stops working so that if you undock you can't see anything and have to reboot. Pretty terrible. Going to uninstall the drivers since at least the D6000 supports native USB-C/Thunderbolt 3.

      • Anonymous commented  ·   ·  Flag as inappropriate

        I have problem with connection new brand Macbook Pro 15' 2018 with my LG 4K display by Display port. Screen seems to be black and only connection by HDMI works OK. Please fix this!

      • Anonymous commented  ·   ·  Flag as inappropriate

        I have a Brand New 2018 Mac Mini with Mojave 10.14.1. Tried all drivers. The only way I can get a second monitor working is in Mirror Mode only. If I uncheck mirror mode it goes black and all I can see is the mouse courser.....

      • Anonymous commented  ·   ·  Flag as inappropriate

        I have a Brand New 2018 Mac Mini with Mojave 10.14.1. Tried all drivers. The only way I can get a second monitor working is in Mirror Mode only. Otherwise it goes black and all I can see is the mouse courser.....

      • Jerry Kaplan commented  ·   ·  Flag as inappropriate

        I am running 5.0(42) and it is enabled in "extensions". I have a new MacAir 2018 running 10.14.3. When I try to instal DL 5.0.1 I get the following error: When it gets to "Select a Destination", My Macintosh HD has a yellow triangle (!) on it, and the message says: "DisplayLinkDriver can't be installed on this disk. isDowngrade".

        What does this mean, and how can I fix it?

      • bwcathe commented  ·   ·  Flag as inappropriate

        I have a Toshiba Dynadock which is now working on Mohave 10.14.2 on Mac Air Retina with the display drivers and 5.0 driver download, however, the USB sound is no longer working? It was working fine with the prior driver and everything else is working such as the USB external hard drive port and my wireless mouse. Sound works with every other speaker system including the onboard speakers and a USB attached Jabra. I also tried it with a 2017 Mac Air with the same results. Anyone else with this experience?

      • Anonymous commented  ·   ·  Flag as inappropriate

        Having same issue here.

        I've installed DisplayLink driver v5.0.1 and am on Mac OS X 10.14.2 on a MacBook Pro 15in 2018. Using two Dell P2719H displays and the 2nd (connected via display port) stays black. I've reverted to just connecting the 2nd display to another USB-C port on the MacBook with a USB-C to HDMI adapter. It kind of makes the use of the dock pointless.

        Please fix this!

      • Dave commented  ·   ·  Flag as inappropriate

        Alban, I have installed 5.0.1. I am now receiving this message upon waking my MacBook Pro (Retina, 15-inch, Mid 2014):

        Unlocking with Apple Watch is not available while your screen is being shared

        I contacted Apple and we confirmed that this is specific to my Asus external monitor. When I unplug it, I am able to unlock with the Apple Watch. When I plug the Asus monitor back in, I receive the "Unlocking with Apple Watch is not available..." message again. Please advise.

      • Just give up and refund us. commented  ·   ·  Flag as inappropriate

        Wow. It’s nearly 2019 and you still are working on the migration to High Sierra and not from it, as stated.

        No minimum viable product has been available to us for over two years for some models. Is this how things are going to continue?

        With the hacked together workaround “drivers” that have caused widespread system damage and battery swelling, I have to ask why you haven’t asked for help or open sourced the code.

        Pathetic bunch you are. Not in my ten years as a dev have I seen such gross negligence in the industry. You owe us a mvp, or we can sue you.

      • Anonymous commented  ·   ·  Flag as inappropriate

        It's been about a YEAR. At this point you need to explain what the holdup is in plain language.

      • jacob commented  ·   ·  Flag as inappropriate

        Can someone from DisplayLink answer my basic question that I've been asking a couple of times before on this very forum: why does DisplayLinkManager.app have such high CPU usage? Is it by design? If so, why? Using two cheap dedicated DP->USB-C dongles is both faster, more reliable and doesn't burn my CPU in the way that DL does. It doesn't matter if I use dedicated or integrated GPU – the lag is very obvious when using for example Exposure.

        A couple of "bugs":
        - unlocking with AppleWatch doesn't work when displays are connected via dock
        - NightShift doesn't work when displays are connected via dock
        In both cases it works when using basic dongles.

        Why, and when will this be fixed?

      • Anonymous commented  ·   ·  Flag as inappropriate

        I have a macbook pro 2018 (without touchbar) with two usb c ports. One is connected to the thinkpad USB-C dock.

        (Link: https://www.lenovo.com/ca/en/accessories-and-monitors/docking/universal-cable-docks-usb/Thinkpad-USB-C-Dock/p/40A90090US)

        I use two samsung monitors (Tried both DVI cables and one DVI + one HDMI cable). The two screen just mirror with the lid closed. When the lid is open, the mac shows screen 1 and both the monitors mirror screen 2.

        I would like to use two displays with different screens (1 and 2) with the lid closed. How can I achieve this?

        Mac OS: 10.4.2
        Display Link driver : 5.0 (42)

        I have two monitors both connected using DVI cable. I can only mirror both monitors, not extend it. How can I sort this issue out?

        Regards,
        Vivek

      • JackJackie commented  ·   ·  Flag as inappropriate

        The DisplayLink 5.0 (42) version is still not working for me on a 2018 Macbook Pro 15" running MacOS 10.14.2 with a USB-C dock. DisplayLinkDriver Kext is enabled and running, but still black screens with only a cursor.

        I had to get back to good old VGA cables, but that is of course not the preferred way in 2018. Can you please resolve this issue?

        Thx, Jack

      • f a commented  ·   ·  Flag as inappropriate

        Night shift is not working with new 5.0.1 drivers, WavLink with 3900 chip over HDMI.

        Otherwise, the 5.0.x fixes are very much appreciated!

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