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Black screens on macOS High Sierra 10.13.4+ and Mojave 10.14 Early Previews

The driver (DisplayLink Installer 4.1.11) doesn't work anymore withe macOS High Sierra bêta 10.13.4 (17E139) and newer.

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    TOULEMONDE shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    Dear DisplayLink macOS users,

    We are pleased DisplayLink 5.0.1 driver for macOS enables multiple extended display support on the latest Apple macOS 10.14.2 with additional features (clamshell and clone). We continue our strong support for the Mac platform and are working on delivering future updates with further performance improvements.
    Driver 5.0.1: https://www.displaylink.com/downloads/file?id=1257

    If your DisplayLink enabled device does not seem to work on 10.14, this is most likely due to the OS blocking our kernel extension. Please ensure our kernel extension is enabled by the OS as described in our FAQ: https://support.displaylink.com/knowledgebase/articles/1188004

    Should you still miss extended displays on latest macOS with latest DisplayLink driver, please create a support ticket so your particular case can be investigated. Here is how: https://support.displaylink.com/knowledgebase/articles/755301

    Due to changes in 10.13.4-10.13.6, it is not possible to enable DisplayLink extended displays, except one using Apple AirPlay. If your Mac is from 2011 running 10.13.4-10.13.6 and can’t update to macOS 10.14, you should remain with DisplayLink macOS driver v4.3.1 to enable one extended USB display using AirPlay, with additional displays cloned. An FAQ details how to enable Apple AirPlay with DisplayLink display for extend or mirror mode: https://support.displaylink.com/knowledgebase/articles/1854724
    Audio and Ethernet functionality, where supported, stays unaffected in all versions.

    We thank you for your feedback on DisplayLink products that helps us further improve our product offering.

    Kind regards,
    Alban

    2046 comments

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      • Anonymous commented  ·   ·  Flag as inappropriate

        Jacob, I have a 2014 MacBook Pro running the latest Mojave Beta Version 10.14.4 (18E215a) and DisplayLink 5.1 with a ThinkPad DisplayLink Dock: http://blog.lenovo.com/en/blog/dock-is-launched

        I can answer to a few of the items you asked about:

        . Unlocking with AppleWatch work when displays are connected via dock This is still the case... It still doesn't unlock with Apple Watch when I have the DisplayLink Dock plugged in.
        2. NightShift doesn't work when displays are connected via dock - I wasn't able to test this.
        3. displaylinkmanager.app has high CPU usage. (20-30% not unusual when scrolling in Safari, and I'm on a high-spec MBP 2017 i7.) I didn't witness this bahavior
        4. Built-in screen is _not_ disabled when lid is closed - This still occurs on my MacBook/set up.

      • jacob commented  ·   ·  Flag as inappropriate

        Glad to hear reports on successful upgrades to 10.14.3 and 5.1. One question to those who upgraded: did you uninstall the 5.0 driver first, prior to upgrading macOS?

        Also, does anybody know if any of those problems from 5.0 are fixed?

        1. Unlocking with AppleWatch work when displays are connected via dock
        2. NightShift doesn't work when displays are connected via dock
        3. displaylinkmanager.app has high CPU usage. (20-30% not unusual when scrolling in Safari, and I'm on a high-spec MBP 2017 i7.)
        4. Built-in screen is _not_ disabled when lid is closed

      • Autre commented  ·   ·  Flag as inappropriate

        I took the plunge and updated to 10.14.3 and I'm happy to report that the 5.1 driver does indeed work.

      • Kyle commented  ·   ·  Flag as inappropriate

        This is going to sound a bit strange...I was able to finally get this to work on 10.14.3 by very slowly inserting the USB cable into either my dongle on my Macbook Pro 15" or into the display itself.

      • Matt commented  ·   ·  Flag as inappropriate

        Guys, there have been an update to 5.1, so try to install it, hopefully it will work!

      • RD commented  ·   ·  Flag as inappropriate

        Does not work with 10.14.3 .... And no response ... What's happening?

      • Matt commented  ·   ·  Flag as inappropriate

        I decided to update to 10.14.3 and fortunately my secondary display works fine
        However as I found out the culprit finally after a long time investigating, this dock is messing with my dedicated graphics card and slowing down entire macbook and that happening basically since Mojave
        in photoshop I can't use dedicated card, only integrated for HW acceleration and it's not snappy

        What I believe is, DisplayLink has no idea how to make it work properly so they are playing a dead bug hoping we will accept their bullsh*t...

      • Michael commented  ·   ·  Flag as inappropriate

        Hi @Alban Rampon - this solution no longer works as 10.4.x beta has had several updates, and given it is a beta product, its quite important to install them. Now I am back to black screens and effectively have a very expensive lump of plastic and electronics and back working straight off my laptop. What on earth have you been doing since December? People are pleading for action here and no response...

      • jacob commented  ·   ·  Flag as inappropriate

        I've been trying to get a few questions answered for a long time now, without any response from DL. Just in case my previous posts are in some magical way invisible on screens in DL's headquarters, I'll try again. Maybe this time they'll show up for everyone?

        1. Why doesn't unlocking with AppleWatch work when displays are connected via dock?
        2. Why doesn't NightShift work when displays are connected via dock?
        3. Why does displaylinkmanager.app have such a high CPU usage? (20-30% not unusual when scrolling in Safari, and I'm on a high-spec MBP 2017 i7.)
        4. Why isn't the built-in screen disabled when lid is closed?

      • Matt commented  ·   ·  Flag as inappropriate

        There are no new updates since OCTOBER
        What the hell, I am scared to update to 10.14.3 now because of reports here that it does not work...
        and yet I need the dock as it was affordable...

      • gid commented  ·   ·  Flag as inappropriate

        got the same thing here with 10.14.3. nothing works. please fixxx

      • Anonymous commented  ·   ·  Flag as inappropriate

        I also updated to 10.14.3 and can't connect to my monitor. When I try to install the latest driver it says my OS is too new. Please fix.

      • Liam Mullaney commented  ·   ·  Flag as inappropriate

        Just updated to 10.14.3 and can't connect to my monitor. Drivers updated, etc. Please fix this.

      • chovaux commented  ·   ·  Flag as inappropriate

        For me this didn't work with Mojave 10.14.1, but after an upgrade to 10.14.3 it did work. Please keep this in mind!

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