Black screens on macOS High Sierra 10.13.4+ and Mojave 10.14 Early Previews
The driver (DisplayLink Installer 4.1.11) doesn't work anymore withe macOS High Sierra bêta 10.13.4 (17E139) and newer.
Dear DisplayLink macOS users,
We are pleased DisplayLink 5.0.1 driver for macOS enables multiple extended display support on the latest Apple macOS 10.14.2 with additional features (clamshell and clone). We continue our strong support for the Mac platform and are working on delivering future updates with further performance improvements.
Driver 5.0.1: https://www.displaylink.com/downloads/file?id=1257
If your DisplayLink enabled device does not seem to work on 10.14, this is most likely due to the OS blocking our kernel extension. Please ensure our kernel extension is enabled by the OS as described in our FAQ: https://support.displaylink.com/knowledgebase/articles/1188004
Should you still miss extended displays on latest macOS with latest DisplayLink driver, please create a support ticket so your particular case can be investigated. Here is how: https://support.displaylink.com/knowledgebase/articles/755301
Due to changes in 10.13.4-10.13.6, it is not possible to enable DisplayLink extended displays, except one using Apple AirPlay. If your Mac is from 2011 running 10.13.4-10.13.6 and can’t update to macOS 10.14, you should remain with DisplayLink macOS driver v4.3.1 to enable one extended USB display using AirPlay, with additional displays cloned. An FAQ details how to enable Apple AirPlay with DisplayLink display for extend or mirror mode: https://support.displaylink.com/knowledgebase/articles/1854724
Audio and Ethernet functionality, where supported, stays unaffected in all versions.
We thank you for your feedback on DisplayLink products that helps us further improve our product offering.
Kind regards,
Alban
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Thomas Müller commented
Hi, I think it is about time you give all of us a weekly update. I have left my email in order to receive notification. Nothing ever came through from you.
Good service is that you keep your customers in the loop. We understand Apple caused the problem through its new update and bad communication with its customers and suppliers.
Nevertheless we are your customers and what you can and should do in crisis communication is inform your customers. I am asking for a weekly update from you and some sort of plan in order to solve this issue so hat we are able to work with mutiple seperate screens again.
What exactly is your problem technically and what are your steps to solve it.? Are you aware that thousands of people around the globe rely on your devives professionally and we suffer in our work because of this problem.
It would be respectful to acknowledge this and provide more information than you do. How many people are working on this problem in your company? Is this something you can solve within this month of May or do we all need to look for new solutions?
I will look for alternatives if you don´t change your communication behaviour and start taking this seriously.
Best Thomas
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Anonymous commented
Display link sent me a response email about this FUBAR. Thank you for that, yes you should have tested on this upcoming Mac build/update to warn us. But I appreciate it nonetheless. And i'm not being sarcastic here i mean it, thanks.
I guess I'm just venting now.
I arrived in Mexico after a long flighht today to do a video presentation and editing session using a external USB monitor and also just purchased an external GPU for rendering video which i tested before the update and it worked fine since i need the fast render times while i work with a client on my 2015 Macbook. Lets just say my Macbook "Pro" definitely made me look like an amateur. Thanks Apple! But i'm sure the fanboys will be fine with just checking their email.
If I could only have one wish it would be at least one of these
1. That Windows didn't spy on us so i could feel comfortable using it knowing that big brother wasn't spying. Yes I know you can "deactivate this" but we all know that isn't really true, sorry, it just isn't.
2. I wish Windows could be at least Unix based so i didn't have to jump onto an Apple machine just to code on the "metal". Yeah i know there are other Linux based OS out there which i do use daily but lets be honest for those of us that have spent years on Photoshop and Premier pro. They are just better than GIMP and Kdenlive I use those too don't get me wrong but they just don't cut it for professional work... just quick edits and wedding videos. Yeah there are ways to make windows terminal Unix like but they are buggy and just add an extra layer of issues.
3. And don't even get me started on windows 10 "Auto Update" because yeah i really need you constantly bug me or restart my system in the middle of a work project.
4. I wish Mac actually cared about it's pro users because lets be honest they don't. They care about the people that check facebook and write emails. I get it, that's most people. But please stop pretending that you care cause you don't, if you did you wouldn't have killed my USB monitor and my external thunderbolt 2 GPU access after they both were working just fine.
5. And don't even get my started on the 16gb Ram limit. Which means that i have to shut down every other app to use After Effects.
6.. Adobe please, please, bring your services to any Linux distro, Ubuntu, Fedora, OpenSuse, you choose, I won't complain i promise. If you do i promise there will be tons of people that will use it, that is literally the only reason i still have to travel with two laptops. And please don't even bring up dual booting because it breaks with every Mac update.
I just can't wrap my head around the fact i have to choose between a company that hates people that do actual use there products for real work or a company that spies and sells my information. Or go with Linux which means i can code but i can't do any serious video editing.
Can't wait till the guy at customs asks me why I have three laptops!
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Norm commented
any news on a fix for this?? or at least an ETA??
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Lawrence Jointer Jr commented
Can anyone explain what clone mode is? And how to get to it? Because I just have a blinking monitor and I'll take anything over that
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Eric Halleen commented
Martin, I just bought something similar yesterday and I am not back to having both monitors working in Extended mode. I had to use something different for one monitor so I could also plug in my laptop, but the end result is the same ... I am back to normal operation! No thanks to Apple or Displaylink...
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Martin commented
Why wait? $22 buck fix:
https://www.amazon.com/gp/aw/d/B071GBCQVG/ref=ya_aw_oh_bia_dp?ie=UTF8&psc=1
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Xenomorph commented
Excellent, I almost bet to vlog myself run naked at our main city square if DL find fix to this....on the other side if not I should win 500e....don't let me down DL! Tnx
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Thiago Vinhas commented
Great job Alban! Please send my regards to all the developers working towards that solution.
Happy to learn that this is going to be fixed permanently on the next MacOS version. -
Jordan commented
Really need a solution to this!
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Jordan commented
Really needing a solution to this!
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bng commented
macOS 10.13.5 beta 3 available for developers. Can anybody test it?
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Anonymous commented
Looking for a better solution now because waiting 2 more weeks (probably longer) isn't a solution or update. pathetic
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Anonymous commented
Thanks for the update, considering USB-c is the future and works is future support going to be limited...
Meaning... should I invest in a new MBP?
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Doug A commented
Nice to get an update.
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Lesley commented
Good news... one monitor will be better than nothing. Hope to hear back soon.
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Joe D commented
Wow, I've never seen a dev team drag their feet like this. What do you guys have, like 2 15yr old kids googling how to write code to fix this? A solid month of no solution is quite frankly, pathetic.
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Mehmet commented
Awesome. Looking forward to it!
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Jim Edelstein commented
Thank you for letting us know, glad to hear there is finally some progress being made!
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Dario Ramaglia commented
With extended desktop you mean 1 desktop divided on 2 monitors? If it's up to 1080p it means we would just have a normal desktop but divided on 2 monitors. Not complaining, i really appreciate the effort but its still not good for me :(
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JMAG commented
Frankly, it takes so long to repair a bug ... I'm a private pilot ... if my reaction time was the same as yours, my wife would be widowed a long time ago.
could you give us a deadline to resolve this incident?
Greetings