Black screens on macOS High Sierra 10.13.4+ and Mojave 10.14 Early Previews
The driver (DisplayLink Installer 4.1.11) doesn't work anymore withe macOS High Sierra bêta 10.13.4 (17E139) and newer.
Dear DisplayLink macOS users,
We are pleased DisplayLink 5.0.1 driver for macOS enables multiple extended display support on the latest Apple macOS 10.14.2 with additional features (clamshell and clone). We continue our strong support for the Mac platform and are working on delivering future updates with further performance improvements.
Driver 5.0.1: https://www.displaylink.com/downloads/file?id=1257
If your DisplayLink enabled device does not seem to work on 10.14, this is most likely due to the OS blocking our kernel extension. Please ensure our kernel extension is enabled by the OS as described in our FAQ: https://support.displaylink.com/knowledgebase/articles/1188004
Should you still miss extended displays on latest macOS with latest DisplayLink driver, please create a support ticket so your particular case can be investigated. Here is how: https://support.displaylink.com/knowledgebase/articles/755301
Due to changes in 10.13.4-10.13.6, it is not possible to enable DisplayLink extended displays, except one using Apple AirPlay. If your Mac is from 2011 running 10.13.4-10.13.6 and can’t update to macOS 10.14, you should remain with DisplayLink macOS driver v4.3.1 to enable one extended USB display using AirPlay, with additional displays cloned. An FAQ details how to enable Apple AirPlay with DisplayLink display for extend or mirror mode: https://support.displaylink.com/knowledgebase/articles/1854724
Audio and Ethernet functionality, where supported, stays unaffected in all versions.
We thank you for your feedback on DisplayLink products that helps us further improve our product offering.
Kind regards,
Alban
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Anonymous commented
This is great news. Thank you for keeping us updated. Please let us know when the external monitors can extend again. I use your products heavily in our offices.
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Todd commented
Where is the update? We are ready to hear the news.
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John commented
Hi DisplayLink, could you have the decency to give us a status update ? Thanks !
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rob commented
Please post regular updates on this extremely serious issue. What is going on? Why is it taking so long? Why did Apple go ahead with 10.13.4 after this issue was reported in Beta?
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Anonymous commented
10.13.5 beta not worinkg with newest beta patch. still just clone mode. :-(
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Zach J commented
I have been stuck in limbo here...hoping that 10.13.5 will fix this issue. Otherwise, considering purchasing a Thunderbolt 2 dock for my 2015 Macbook Air (expensive though!) https://www.amazon.com/dp/B018M8RF0O/?coliid=I3C3QGUXW8OOJG&colid=3NSWA12D5XBCM&psc=1&ref_=lv_ov_lig_dp_it
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Marcello commented
Could anyone let us know about the 10.13.5 beta?
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Michael commented
Fix this issue please.!!!!!!! Its been over a month and nothing! I am giving up on Displaylink after having used it with my past 3 MACs.....I give up!!!
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Anonymous commented
Don is the new beta 10.13.5 working with displaylink ?
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Brad commented
Any update? I haven't seen any response or update to the drivers? I paid a lot of money for 2 docks and now they are bricks. Can I demand a refund?
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Don commented
A new Beta of .10.13.5 was released yesterday. No update here from Displaylink. MY 2 cents, they should have sent notice before .4 came out that there was a problem since they knew about it. Someone made a very, very bad choice in this company.
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Anonymous commented
Dear DisplayLink ...
I understand that OS updates might cause issue with drivers sometimes but has been over a month since the release of 10.13.4 and is affecting the 100+ users in my business. I don't mind using beta software if it resolves the monitor issue. This is now affecting productivity and costing me to fork out money to buy display adapter cables for users to get work done. Please get the engineers to prioritize this fix!!!!!!!!!!!!!!!
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Panny Malialis commented
"we recommend that you stay on macOS 10.13.3"
Erm, it's a bit late now! FML!
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Anonymous commented
Your response to this issue really has been nothing short of pathetic.
Week after week goes by and nothing happens. how can you say you're working hard on a resolution?!
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Anonymous commented
Wow… You guys must be really giving this priority. One month since the release and still no fix?
Pls get your act together and put some serious resources on this!
A bunch of frustrated users in our company as well. -
LVS1008 commented
bump its been 7 days, so expecting the new driver to be released.
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Phil commented
This problem puts your brand in serious doubt, it is costing your customers millions of dollars in lost productivity?? How can you expect the market will trust your VR tech when in a few years a software upgrade will render it useless!!! It is unacceptable to wait this length of time and demonstrates that you are not prepared to put resources to resolve a critical customer issue.
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Tristan Leigh Storms commented
Equally frustrated but I wouldn't be surprised if they fix it for this version of Mac and then the new os breaks it again...
Hopefully my dock will actually work and not freak out like my last adapter. Guess we'll see if when we get a new driver. At least I can still use it on my windows laptop and stay productive. Even if I bought this dock FOR my work computer and its a glorified paper weight...
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Anonymous commented
Any update on this? I mean from ourside we shouldn't blame u we should blame Dell or any other big companies which cooperate with you... Let's don't pay blaming, how about let's be productive...
How about u open source the MacOS version and fix it ourself?
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Krissy commented
My monitor didn't go blank after I upgraded to the Mac OS 10.13.4, but the higher resolution I was using (2560x1080) when I connected my laptop to my monitor through the DisplayLink device is not longer available. Will the solution for the problem you mentioned also restore the 2560x1080 resolution that I need?