Black screens on macOS High Sierra 10.13.4+ and Mojave 10.14 Early Previews
The driver (DisplayLink Installer 4.1.11) doesn't work anymore withe macOS High Sierra bêta 10.13.4 (17E139) and newer.
Dear DisplayLink macOS users,
We are pleased DisplayLink 5.0.1 driver for macOS enables multiple extended display support on the latest Apple macOS 10.14.2 with additional features (clamshell and clone). We continue our strong support for the Mac platform and are working on delivering future updates with further performance improvements.
Driver 5.0.1: https://www.displaylink.com/downloads/file?id=1257
If your DisplayLink enabled device does not seem to work on 10.14, this is most likely due to the OS blocking our kernel extension. Please ensure our kernel extension is enabled by the OS as described in our FAQ: https://support.displaylink.com/knowledgebase/articles/1188004
Should you still miss extended displays on latest macOS with latest DisplayLink driver, please create a support ticket so your particular case can be investigated. Here is how: https://support.displaylink.com/knowledgebase/articles/755301
Due to changes in 10.13.4-10.13.6, it is not possible to enable DisplayLink extended displays, except one using Apple AirPlay. If your Mac is from 2011 running 10.13.4-10.13.6 and can’t update to macOS 10.14, you should remain with DisplayLink macOS driver v4.3.1 to enable one extended USB display using AirPlay, with additional displays cloned. An FAQ details how to enable Apple AirPlay with DisplayLink display for extend or mirror mode: https://support.displaylink.com/knowledgebase/articles/1854724
Audio and Ethernet functionality, where supported, stays unaffected in all versions.
We thank you for your feedback on DisplayLink products that helps us further improve our product offering.
Kind regards,
Alban
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Roy Caratozzolo commented
The key is when you reboot you must take the cable out of the displaylink unit. Let your mac boot fully, then plug in... it will then go back to the config you had. If you boot with it in it will load the original mirror way and not get out... Also, if you use a connection sniffer let it make a rule each time....
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Anonymous commented
Okay - shit. worked for me exactly one day. After restarting today: it doesn't work any longer. Uninstalled and installed again - nothing. only cloning is possible - I don't need that...
Hurry up and solve this! -
John commented
The beta to air display is a good temporary measure. My laptop is now extending. the issue is resolution. My AOC monitor quality is relatively fuzzy unless I scale to 1024 x 768, at which point it's nice and sharp, but I lose about 30% of my useable screen. It would be great if the developers can see what can be done for 1080p or 720p default resolution where the screen becomes fuzzy.
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Anonymous commented
Can you please get onto fixing this issue ASAP.
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John Miller commented
I'm updating my previous comments again because the fix doesn't hold over restarts:
I had used the new v4.3 beta 3 driver to solve the 10.13.4 problem with my DisplayLink not being a separate display. Problem is, when I shut down/restart my Mac overnight, I have to redo the process of letting the system allow the DisplayLinkUserAgent to control the computer.
So there's still some work to do by the DisplayLink people. But here are the steps you can use if you are having the same problem:
- open System Preferences/Security & Privacy, Privacy Pane
- unlock in bottom left lock icon for changes
- select DisplayLinkUserAgent so its background color changes (doesn’t matter if it’s checked or unchecked)
- with the +/- buttons, select minus to delete DisplayLinkUserAgent
- Unplug the USB cable connected from the DisplayLink device to my Mac
- I get a notification regarding the DisplayLinkUserAgent and the DisplayLinkUserAgent reappears in the link of allowed apps in Security & Privacy/Privacy pane
- In that same pane, click the checkbox to allow the DisplayLinkUserAgent app to control the computer
- Click the lock in the bottom left of Security & Privacy to save changes
- plug the DisplayLink back in to the computer
- My 3 monitors refresh and the monitor using DisplayLink is now a “Separate” display - the desired behavior.Cheers!
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cannotwork commented
Lost about 8 Macbook Airs losing this ability for a second screen.
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Anonymous commented
@Anonymous-- you should chill. We purchased a product and DisplayLink should keep up with the change in trends. It has been a few months now that HS 10.13.4 has been available. Someone at DL should be held accountable. My monitor has been down for a month now and this is unacceptable.
@DisplayLink, do we have an ETA on when your dev team will have a fix?
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Anonymous commented
I can't get this to extend - same as others after installing latest beta with dual cloned.
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Anonymous commented
OK, people need to chill. Try encouraging the developers instead of saying you'll never purchase again... chances are you will purchase again once this is fixed and won't say anything....
That said, can you please provide us with an update? I was one of the unfortunate souls who updated my OS before seeing this message and then later discovered the issue. What is the status now? Are you close to fixing this? Close to an agreement with Apple? Any and all info is appreciated. Thanks!
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I hate this commented
Good thing Apple is coming up with a new credit card, so yall can buy new machines on credit. Problem solved
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Anonymous commented
We are not going to buy your product at all. This is useless explanation and so much loss of productivity in work.
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Anonymous commented
i will never buy another of your products...
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Justin Ackermann commented
Love how those of us with pre 2011 macs are just screwed without Airplay....
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intuiPOD commented
also, when i turned the firewall back on i got a prompt to "allow airdisplay" something or other, hopefully that will save and allow this fix to work going forward
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intuiPOD commented
After having problems with the initial install and instructions, I got it to work (as someone else suggested) by turning off my firewall temporarily, plugging in the adapter, selecting display as separate display, turning the firewall back on
we'll see how long it stays working or if i have to do this every time???
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J commented
I quit. This has been a months-long, terribly communicated process. It's clear my monitor manufacturer, Asus, doesn't care about this. It's clear Apple will always do what they want. And it's very clear that Displaylink is outmatched. I realize it's a beta and it will be buggy, and buggy it is, but the fact that it took this long for this crappy a beta fix is insane. I am selling my external display on ebay, and using Duet with my iPad. I just tried it out and it's way better than it used to be. so i guess a thank you is in order to DisplayLink for forcing my hand and realizing I had a better solution all along. Good riddance.
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Anonymous commented
Still not a great solution, but I've found that when it gets stuck in clone mode, disable the firewall unplug the adapter, plug it back in, click allow on the prompts then re-enable the firewall. Got this from a previous poster. This works (for now).
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Anonymous commented
Great problems to get it running (the instruction isn't working as they wrote). But now it's running - year! But I need a display resolution of 800x480 - if that would be included in future I'm happy again!
Great job so far, a workaround with apple stuff is very hard - I know. -
Anonymous commented
Using v4.3 beta 3 // ASUSTEK MB169B+
Worked for a few hours till I unplugged it and plugged it back in. Now I only get clone mode.
Only way I've got it back to extended desktop was by uninstalling, rebooting, reinstalling and rebooting.
Sending some good vibes to the DisplayLink engineering team, guessing they are sweating it up right now!
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Sebastian Dammark commented
https://support.displaylink.com/knowledgebase/articles/1854724
This fix doesn't work. I'm still sitting with 2 external displays that's cloned