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Black screens on macOS High Sierra 10.13.4+ and Mojave 10.14 Early Previews

The driver (DisplayLink Installer 4.1.11) doesn't work anymore withe macOS High Sierra bêta 10.13.4 (17E139) and newer.

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TOULEMONDE shared this idea  ·   ·  Report…  ·  Admin →
completed  ·  AdminAlban Rampon (Senior Product Manager, DisplayLink) responded  · 

Dear DisplayLink macOS users,

We are pleased DisplayLink 5.0.1 driver for macOS enables multiple extended display support on the latest Apple macOS 10.14.2 with additional features (clamshell and clone). We continue our strong support for the Mac platform and are working on delivering future updates with further performance improvements.
Driver 5.0.1: https://www.displaylink.com/downloads/file?id=1257

If your DisplayLink enabled device does not seem to work on 10.14, this is most likely due to the OS blocking our kernel extension. Please ensure our kernel extension is enabled by the OS as described in our FAQ: https://support.displaylink.com/knowledgebase/articles/1188004

Should you still miss extended displays on latest macOS with latest DisplayLink driver, please create a support ticket so your particular case can be investigated. Here is how: https://support.displaylink.com/knowledgebase/articles/755301

Due to changes in 10.13.4-10.13.6, it is not possible to enable DisplayLink extended displays, except one using Apple AirPlay. If your Mac is from 2011 running 10.13.4-10.13.6 and can’t update to macOS 10.14, you should remain with DisplayLink macOS driver v4.3.1 to enable one extended USB display using AirPlay, with additional displays cloned. An FAQ details how to enable Apple AirPlay with DisplayLink display for extend or mirror mode: https://support.displaylink.com/knowledgebase/articles/1854724
Audio and Ethernet functionality, where supported, stays unaffected in all versions.

We thank you for your feedback on DisplayLink products that helps us further improve our product offering.

Kind regards,
Alban

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  • Anonymous commented  ·   ·  Report

    This is bad. Ever since upgrading to High Sierra the display keeps flashing on and off. I am not going through the trouble of going back to Sierra just to use this cheap display. I'll find another one.

  • Shiba commented  ·   ·  Report

    Really incompetent company unable even to provide a clear status. Disgusting.

  • Navid Dezashibi commented  ·   ·  Report

    I am using Akai MPC Touch and because of updating to 10.13.5 I cannot use it, I want to know if this issue can be solved buy upgrading to mojave or not

    thanks

  • Phil commented  ·   ·  Report

    After patiently waiting, your product has now been completely disconnected. The incredibly ugly workaround I have made is stable, if not annoying, but you have lost my confidence and business. It does not seem that this bothers you, so I will no longer allow it to bother me.

    I have met with our CTO as well and will remove all of your products from our approved vendor lists as well.

    Best of luck in the future.

  • Anonymous commented  ·   ·  Report

    Really looking forward to a fix. Please have this available soon... is there any other workaround? I'm already looking into the new Macbook Computers and would like to be able to use your hardware with it. Thanks.

  • Flick Simpson commented  ·   ·  Report

    @Dickson

    Agree with that friend, OSX is not Windows and users are in 98% cases updated (hackintosh guys / 2% not included, and without not compatible devices for latest OSX ) to current version..

    Stable ground for a lawsuit, and mostly secure win because of just using Apple name logo on product that doesn't work on Apple devices...

  • Anonymous commented  ·   ·  Report

    Can anyone recommend any working alternatives to displaylink?

  • Diego commented  ·   ·  Report

    Just installed Mojave, and everything seems to be working perfect. Except for the rotation. I am guessing it should be a minor fix that must be considered for the next beta.

    Thanks! Great Work!

  • Joe D commented  ·   ·  Report

    DisplayLink, this is an absolute disgrace! Thank God you don't allow photos of everyone's workarounds or you'd look even worse! I have a frankenstein rig setup with 4 different dongles to get my 4 monitors going. I mean WTF guys, do you have ANY CLUE how to fix this or what? We talking a solid 7 months of this and 10.13.4. Apple is nowhere near still to blame for this! After 7 months, it's ALL YOUR LACK OF SKILL TRYING TO FIX THIS! Please go hire some capable people to fix this. I know a few guys who are very capable and have done amazing things in their careers for the public in products you all use every day. Feel free to reach out if you want to fire all of your staff!

  • Jamie commented  ·   ·  Report

    Given the poor attitude and lack of progress from DisplayLink we'll be binning their hardware company wide regardless of when a fix is implemented as they're clearly not a professional outfit to be dealing with and without some serious changes at the top it's only a matter of time before another incident like this happens.

  • Dickson commented  ·   ·  Report

    You need to stop advertising macOS compatibility or sooner or later you will get a lawsuit shoved up your nose. The fact that it is compatible with versions 10.13.3 and earlier has become totally irrelevant after half a year. Nobody will take the risks in cyber security and stay at 10.13.3 just so your old products function as advertised. Last warning.

  • Juan commented  ·   ·  Report

    This has taken too long, if you cannot fix it just let us know so we can all move on. We have several employees in our company using your product, we are giving you time before we invest in another docking station, but it has taken too long.
    Any updates!!?? Are you still working on it?

  • Miss Thang commented  ·   ·  Report

    I can appreciate that it might take a bit of time to get this working.

    But it is unacceptable that 3 months after 10.13.3 went public, there is still meaningful fix for most users!
    This is especially ridiculous when considering 10.13.3 was in beta for months before that.
    So this means it has been the better part of half a year with no solution.

    Apparently you have zero regard for your MAC user install base.
    Seriously time to put this on a fast track to fix.

    At this point, with all the lost productivity due to this, if there is no solution in the next week, I will be ripping out all the Displaylink boxes at my company (which are just brinks any how) and replacing them with the eGFX Breakaway Puck.

    It might cost more, but heck as least it will work and give better frame rate support too!

  • Steven commented  ·   ·  Report

    @Flick - don't update to 10.13.6, it will still have the issue.

  • serg commented  ·   ·  Report

    So weird enough after upgrading to 10.13.6 it started working again. Not sure how long this will last but we'll see.

  • Anonymous commented  ·   ·  Report

    Any progress on a fix? The full HD limitation makes the temporary fix unusable for me...

  • Damien commented  ·   ·  Report

    a colleague said they got extended screen working with 10.13.5 & driver 4.3 Beta 5 but not sure that can be done and wondering if confusing mirrored with extended
    updated to 10.13.6 and uninstalled all previous DL drivers & rebooted and then installed driver 4.3 Beta 6 & can get mirrored.
    The AirPlay options I see in the menu seem different to whats in your screenshots even after adding DLAgent in the Security & Privacy options

  • Tom commented  ·   ·  Report

    Here is workaround that doesn't need to rollback your OS to an earlier version if you want to extend your Retina display with external monitors:

    My HW:
    My current OS and hardware:
    On macOS High Sierra
    Version 10.13.6

    MacBook Pro (15-inch 2017)
    Processor 2,8 GHz Intel Core i7
    Memory 16GB 2133 MHz LPDDR3
    Graphics Intel HD Graphics 630 1536MB

    DELL Universal Dock D6000 connected via USB-C. Startech.com Adapter Model DKT30CHV connected via USB-C

    I installed the beta driver 4.3 Beta 5 31 May 2018 even if it says: High Sierra 10.13 up to 10.13.3

    I am having two monitors in front of me plus my MacBook Pro.
    So one DisplayLink cable goes from DELL Universal Dock D6000 to the left monitor. An HDMI cable goes from the Startech.com Adapter Model DKT30CHV into the right monitor. Then you just need to adjust Display settings: System Preferences > Displays > DisplayLink and select DisplayLink from select menu "AirPlay Display". Click on Arrangement tab and deselect Mirror Displays. Arrange the display as you like.

    Cheers!

    PS: Anyway, I wish to get initial functionality back prior to my upgrade to HighSierra using two DisplayLink cables so that I can get rid of the extra HDMI adapter.

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