Charlie Zimmerman

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    9 comments  ·  DisplayLink Feature Suggestions  ·  Flag idea as inappropriate…  ·  Admin →
    Charlie Zimmerman supported this idea  · 
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    266 comments  ·  DisplayLink Feature Suggestions  ·  Flag idea as inappropriate…  ·  Admin →
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    Charlie Zimmerman commented  · 

    UPDATE: I see that the following statement has recently been updated:

    "Synaptics is a chip and technology company and we do not sell any product directly to end users, therefore we only have a small end user support team."

    That may at least suggest some improvement from the previous message: "...therefore do not have a dedicated end-user support team."

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    Charlie Zimmerman commented  · 

    @TonyMacLover - No problem, you filled in exactly what I left unsaid! 😉. (And what I posted is what DisplayLink prominently states at https://support.displaylink.com/)

    Re the resellers of products containing DisplayLink technology, they are just as reliant on DisplayLink to fix what is broken as we are - even more so, as they are now selling products that do not work as intended. And they're paying DisplayLink a fee for every unit sold.

    I urge everyone to contact their respective resellers and suggest that they raise these issues directly to DisplayLink as well. Kensington has already heard from me, and I'd like to think they're hearing from other customers who are in a similar boat.

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    Charlie Zimmerman commented  · 

    Just gonna leave this here: "DisplayLink is a chip and technology company and we do not sell any products directly to end-users, therefore do not have a dedicated end-user support team."

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    Charlie Zimmerman commented  · 

    Like many others, I've been waiting on this since upgrading to DisplayLink Manager, which I only did in order to avoid persistent freezes during video streaming and teleconferences. It's been over three months since we got a less-than-inspiring update: "Development is in progress with a third party."

    Please give us a better answer than that!

    Charlie Zimmerman supported this idea  · 

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