My feedback

1. macOS High Sierra 10.13.4

   216 votes

   vote vote vote

   vote

   Sign in

   prestine

   Your name

   Your email address

   Check!

   invalid email

   (thinking…)

   Reset

   or sign in with

   • 
   • 

   

   UserVoice password

   Forgot password?

   Create a password

   I agree to the terms of service

   Signed in as (Sign out)

   Close

   Close

   1 vote 2 votes 3 votes Remove votes

   You have left! (?) (thinking…)
   97 comments  ·  DisplayLink Feature Suggestions  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  delete…  ·  Admin →
   AdminWim (Product Manager, DisplayLink) responded

   We are aware that installing macOS release Version 10.13.4 will cause DisplayLink connected displays to go blank after the OS upgrade, with the current DisplayLink driver [4.1] installed. Functionality such as Ethernet and audio, where implemented, is unaffected. We have alerted Apple to this issue and are working hard to find a resolution. These features continue to work as expected in 10.13.3.

   In the meantime, we are releasing a new driver [4.3] that will enable clone mode, but not mirror or extended mode displays in 10.13.4. If you require mirror or extended mode displays, we recommend that you stay on macOS 10.13.3 at this time.

   We understand that this loss of functionality on OS upgrade is potentially disruptive for our users and customers. Please be assured that this issue has the highest business priority in DisplayLink. We thank you for your patience and will provide an update on this situation, as soon as we have further information to share.

   We are aware that installing macOS release Version 10.13.4 will cause DisplayLink connected displays to go blank after the OS upgrade, with the current DisplayLink driver [4.1] installed. Functionality such as Ethernet and audio, where implemented, is unaffected. We have alerted Apple to this issue and are working hard to find a resolution. These features continue to work as expected in 10.13.3.

   In the meantime, we are releasing a new driver [4.3] that will enable clone mode, but not mirror or extended mode displays in 10.13.4. If you require mirror or extended mode displays, we recommend that you stay on macOS 10.13.3 at this time.

   We understand that this loss of functionality on OS upgrade is potentially disruptive for our users and customers. Please be assured that this issue has the highest business priority in DisplayLink. We thank you for your patience and will provide an update on this situation,… more

   Danny commented  ·  02 April, 2018  ·  delete…

   I understand, and thank you for the information.

   However the reality is that I work in a very fast paced, customer support role and use 3 monitors in my workflow daily. This has really impacted my performance and I would greatly appreciate a speedy resolution to the problem. Until this is resolved my workflow will continue to be negatively impacted so may I ask for your upmost speed in fixing this issue for everyone as fast as humanly possible.

   Danny supported this idea  ·  02 April, 2018