Iain W.

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      97 comments  ·  DisplayLink Feature Suggestions  ·  Flag idea as inappropriate…  ·  Admin →

      We are aware that installing macOS release Version 10.13.4 will cause DisplayLink connected displays to go blank after the OS upgrade, with the current DisplayLink driver [4.1] installed. Functionality such as Ethernet and audio, where implemented, is unaffected. We have alerted Apple to this issue and are working hard to find a resolution. These features continue to work as expected in 10.13.3.

      In the meantime, we are releasing a new driver [4.3] that will enable clone mode, but not mirror or extended mode displays in 10.13.4. If you require mirror or extended mode displays, we recommend that you stay on macOS 10.13.3 at this time.

      We understand that this loss of functionality on OS upgrade is potentially disruptive for our users and customers. Please be assured that this issue has the highest business priority in DisplayLink. We thank you for your patience and will provide an update on this situation,…

      Iain W. commented  · 

      I know it's risky to promise dates for releases but this has devastated my productivity. Could you perhaps let us know if the update to allow extend mode is forthcoming in a matter of days (or weeks or months). If it's the latter, it would be good to know so we can move on to other solutions. I'm sure many people are anyway so if it's a matter of days or weeks some of us might consider waiting. Since this was a known issue in beta hopefully you planned accordingly and are just a little late getting the updated drivers out?

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