How about you including a phone number so we can call you?
Telephone technical support is offered by the device manufacturers. DisplayLink is unable to offer telephone support and instead offers support through forums and emails.
I must highlight that in most cases for DisplayLink driver investigation, telephone support would NOT be helpful as log file analysis and/or consultation with engineering are necessary. Similarly, remote desktop or other remote control tool would not be more helpful as we would not see what is actually on the screen itself.
Ian MacFarlane commented
M1 Macbook pro with 2 Dell 32in monitors new. Video no sound worked before, and I can not direct wire my internet with LAN connection shows up as 140Mbps when it should be close to 1000 Mbps.
Ahmad Asgarinia commented
Hi, We are using two kinds of dock station at Toyota Material Handling Netherlands, Dell D6000 and Lenovo ThinkPad_Hybrid_USB-C_With_USB-A. For the first one we have installed DisplayLink driver and when we install de driver for the second one then it shows in add\remove features of Windows 10 just one name as DisplayLink, my question to you is if the driver of these two dock stations is both DisplayLink and the same.
Brand new MacBook M1. Trying to connect two Dell displays U2718Q - installed DisplayLink drivers. connected both monitors to dock. Powered on dock. No display on either monitor.
sadra manouchehrifar commented
My DisplayLink just froze on me. I have two HD monitors attached to my Alienware laptop and after turning on my laptop from sleep mode, the monitors froze and are stayed in a frozen state even after unplugging all the wires and re checking and replugging everything. please email back ASAP because I have a final tomorrow and this is unacceptable
Unable to access External Monitor , installed Display Link Software, using Mac OS - Catalina Version 10.15.7, required immediate support
Please help me to resolve
My DisplayLink isn't working with BigSur. please help me I need it for work. Thank you
I have a macbook pro and hp monitors. I bought the dell d3100 dell dock station. I can see all screens. I would like to rotate one of my screens. I have tried holding the command+option buttons and clicking displays but the rotation option only appears on MacBook retina display and not on the other external monitors. Would you please help me with this?
could you please give me a call at 916 833 1480, my laptop is not recognizing the displaylink at all
I have a big problem with your product and need help and you don't have a phone. I have searched your entire site with no help at all.
Cant get my display link to work new Windows 10 Laptop. Windows version 10.0.18362.476
Display Link version 9.2.2420.0
Cannot get an image
JACOB CLARK commented
if you actually responded or had a live chat i wouldn't need a phone number
Dennis Crawford commented
My hd television image froze when playing a video simultaneously using Display Link from a website so, could a malware have downloaded on my computer to cause that symptom?
Nathanael Deleon commented
Guys, this is a little bit amateur hour isn't it?? A good portion of your target market uses Apple and with the High Sierra updates, they are now severely disadvantaged while they wait for you to fix the driver issues re compatibility with your products. I started this process on the 3rd April (When i did my Update) so over a month now of not being able to use the product i bought and no measurable indication as to how long it will take to fix on your website (if at all). No support contact team to provide a solution or assure your customers either. Is the money saved on the HR required to staff a support department worth the business you will loose from these frequent mistakes through poor planning?
So....what are my options you ask? Well I could return your product for a refund as business goes on and I need to use the device for the purpose it was bought (That need doesn't actually disappear when you are unable to provide the solution). Im a sole trader so you loose 1 sale and my future business...not a big deal right? Imagine if I was a business with 10,000 employees and your product is my primary go to? Result: Product Return - Impact to revenue (Current and ongoing) and resultant poor brand recognition. Now do the math and multiply that across all of your distributers world wide and all of their accounts. Result: Impact to Industry Partner relationships (There is always a competing product that can do the job if you can't)....need I go on?
Please put better structure around your product development, provide your customers support (Off shore it if you're that tight) and start operating like you know what you are doing! Back to basics please!!
As for remote access....I just spent 3 hours on the phone to Apple who can remote log in and see all three screens...so maybe look into that one too....
Bill Brannon commented
without a way to get support on the enterprise level, I'll have to recommend we discontinue use of your products and go to someone who can offer a solution when needed
Im not getting out of my monitors, everything is connected right, downloaded the installer, and Im using a new Mac book pro 15'', what am I doing wrong?
When I duplicate Monitors from Laptop & TV... The TV will not expand; which leaves black boarder. If I was using like it was two monitors that I can drag to each screen, it is totally expanded on the TV.
You need to post an actual phone number for technical support!
Recently I purchased a VGA/USB cable from amazon. I was told I could connect from my projector VGA cable to my Android Galaxy phone with the USB to Android connector that came with the phone to display phone on the screen.
Can you help me?
Edward Younger commented
I can not get my docking station to work with windows 10 version 1607 build 14393 and can not find an update for it-pls pls pls help