stop update the displaylink driver automatically
My surface pro connect a USB displaylink to external monitor, however, the driver version 7.9M3 & 7.9M4 have problems to display correctly with some web sites, for example, http://www.ifeng.com when browsed by Microsoft Edge. The driver version 7.9M0 has no such problem. I tried to reinstall version 7.9 M0 several times, but it keeps update it to 7.9M4 stupidly! Suggest: reminds users of the new version driver available, let user decide if he/she wants to upgrade it! It's really stupid to update automatically without
Anonymous
shared this idea
It’s not “stupid” but necessary due to changes in Intel graphics drivers your machine uses. We do not put any update in Windows Update as critical unless we absolutely have to.
Please create a support ticket with your log files so we can investigate your particular case. Details on support.displaylink.com/knowledgebase/articles/544810-how-can-i-report-windows-installation-issues-to-di
13 comments
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Anonymous
commented
We are using Display Link Graphic 4.19. It keeps trying to update the driver and this crashes the machine. How do we keep the driver from updating??
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Hello Anonymous, please create a technical support ticket with the logs files as described in http://support.displaylink.com/knowledgebase/articles/533818.
Windows decides on the driver to assign to a device based on the device identification. There is no DisplayLink keyboard driver. -
Anonymous
commented
I too have an employee who uses (dragon) 'naturally speaking' and a keyboard for low vision (MAGiC by Freedom Scientific). Somehow the update completely knocked out the functionality of both. Are you saying that there is NO way we can stop automatic updates, or at the very least the ability to determine if and when we can install them?
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sanjay
commented
After windows 10 aniversary upgrade my hp docking station is not able to duplicate the laptop screen
hp docking station model is HSTNN-S02X. It just extends the display every time i connect.please help
regards
sanjay -
SK, 7.9M4 was removed from Windows Update so I'm not sure about what you are doing everyday or what the DNS has to do there. Would you please create a support case so we can look into it?
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sk
commented
i'm late to the game, but I have to do this everyday now for 200 users. Thank you Windows and Displaylink. I don't have DNS local because we are all in cloud which made my life even more interesting.
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Joe Shannon
commented
Hi, I'm running windows 10 on a surface pro 2 and the fix below from Display Link technical support worked for me after supplying logs to them.
Previously, after the upgrade to v7.9M4 I was getting flashing screens on my surface tablet and on the display link monitor. The mouse kept jumping back to the centre of the display link screen, thus making it useless. Apparently it was the monitor constantly connecting and reconnecting. I tried all the other suggested fixes and this is the only one that worked.
From: technical_enquiries=displaylink.com@poweredby.uservoice.com [mailto:technical_enquiries=displaylink.com@poweredby.uservoice.com] On Behalf Of Wim
Sent: Monday 18 January 2016 17:31
To:
Subject: Re: DisplayLink problem report with logsHi
Thanks for the new logs. These are showing a code assertion, which there is a bug already open for. It is caused by a specific display layout. Could you try disconnecting all your DisplayLink displays, then remove the display persistence as described below, then reconnect the displays... Hopefully this will fix it:
How to force Windows to Rediscover MonitorsWhenever Windows sees a new monitor it adds it to the end of the current configuration. However, this doesn't change the current configuration.To force Windows to configure monitors properly if the numbers aren't correct, you need to delete these two registry keys, and then add the monitors one at a time.
HKEY_LOCAL_MACHINE\Systems\CurrentControlSet\Control\GraphicsDrivers\Configuration
HKEY_LOCAL_MACHINE\Systems\CurrentControlSet\Control\GraphicsDrivers\ConnectivityBest regards,
Wim
DisplayLink Technical Support--
DisplayLink (UK) Ltd, Registered in England No. 04811048
140 Cambridge Science Park, Milton Road, Cambridge CB4 0GF, United Kingdom.Web: www.displaylink.com
DisplayLink Corp, A US incorporated company.
480 S. California Avenue Ste 305, Palo Alto, CA 94306, USA.
Helpful? Click to give Wim thanks! -
Update on this. 7.9M4 was not supposed to be critical on Windows Update (WU), 7.9M3 had to. Unlike previous versions, on WU for Windows 10, people like DisplayLink do NOT have direct control of this. We have asked Microsoft to change to recommended so you can downgrade if wished. For people experiencing a loss of screen with the update, please use the End User Cleaner and do a fresh install (http://support.displaylink.com/knowledgebase/articles/724494-cannot-upgrade-or-uninstall-displaylink-software). If that doesn't solve it, like some did, please create a support ticket so we can investigate your particular case.
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Joe
commented
So i guess the questions is.. We all are having the same issues,. I have the surface pro 3, and monitors flashing and wont sync up. My two external monitors are useless.
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andrew
commented
Actually, Alban- your customer is exactly right-- it is completely stupid for the software to upgrade automatically-- especially when said upgrade then renders the displaylink product completely useless. this has happened over the past few days -- automatically-- with every one of our office laptops docked to a displaylink device-- every one of them has been rendered useless by your automatic software update....
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Joe Shannon
commented
Hi, I sent the email below and logs to your technical_enquiries@displaylink.com email address yesterday. I am really really stuck without being able to use my display link screen, please help!
Hi
Since upgrading to v7.9 my surface pro 2 screen keeps flashing/blinking when I’m connected to the display and the mouse keeps jumping around the screen of my display. Logs attached. Can you advise a fix please.
Thanks,
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Anonymous
commented
I installed the windows update today and my ethernet connection through my display link is no longer working. I uninstalled the update and it still will not work. Searched for a new driver and nothing comes up... very frustrated because at work I can only connect through ethernet and my laptop does not have an ethernet port
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Anonymous
commented
I have the very same problem . ver 7.9M4 make the displaylink useless and make my external monitors useless