Cannot upgrade or uninstall DisplayLink software

This article is to help recover a corrupted DisplayLink installation. Problems that can occur if the installation is corrupted are:
  • The installation of DisplayLink software ended prematurely
  • The installation of DisplayLink software was interrupted
  • You see the message "The older version of DisplayLink Core Software cannot be removed. Contact your technical support group".
  • Unable to find DisplayLinkCore.msi file during an installation
  • Unable to find DisplaylinkUsb.sys file during an installation
  • The installer is trying to upgrade DisplayLink software, rather than install it, even though DisplayLink does not appear in the Windows Programs list
To recover this, the corrupted installation needs to be removed from the computer.
First, please make sure you only have a single user logged in to the computer as the cleaner may not be able to clean files locked by another active user.
This can be done by following the steps below:
  1. Disconnect all hardware using DisplayLink technology.
  2. Download the DisplayLink Installation Cleaner.
  3. The DisplayLink_Installation_Cleaner.exe needs to be run with Administrator permissions. To be sure it runs as Administrator, right click on the DisplayLink_Installation_Cleaner and choose "Run as administrator":
  4.   
  5. Accept any User Access Control requests
  6. The Cleaner should run in a command prompt. Press Enter to start cleaning:

  7. Once the cleaner has finished, please reboot the computer

After a reboot it should be possible to reinstall the DisplayLink software.

Switches for using DisplayLink Installation Cleaner on Windows


The following switches can be used with the DisplayLink DisplayLink_Installation_Cleaner.exe 

  • -silent  : This removes the need for user interaction and can be run using SCCM.

Troubleshooting: Windows

  1. My Device is not Working Properly on Windows 10
  2. How can I report Windows issues to DisplayLink?
  3. How can I report Windows installation issues to DisplayLink?
  4. No option to duplicate monitors on Windows 10
  5. My DisplayLink device does not work at all, or I get the message "USB device not recognized", when connecting on Windows.
  6. What are the minimum PC requirements for Windows DisplayLink software?
  7. Issues with USB 3 host controllers and DisplayLink
  8. How to fix your DisplayLink product from repeatedly disconnecting and reconnecting, or freezing
  9. How to resolve mouse or window latency, desktop pixelation, or other performance related issues
  10. How to resolve screen corruption, leftover artefacts or blank screens
  11. How to enable night light or f.lux on DisplayLink displays on Windows
  12. Message: "The software package appears to have been modified." when trying to install
  13. Cannot upgrade or uninstall DisplayLink software
  14. PC hangs when booting with USB devices attached
  15. How to uninstall j5Create (MCT) software
  16. How to uninstall Fresco Logic USB graphics software
  17. How to uninstall SMSC USB Graphics software
  18. Problems configuring Wake On LAN on DisplayLink products
  19. Can I duplicate or mirror a screen to more than one display in Windows?
  20. Windows Display Properties "Identify" numbers are incorrect
  21. Windows Desktop background is not shown on some extended displays on Windows 7
  22. Third Party Graphics Card Utilities and DisplayLink Driver
  23. My DisplayLink wireless video device does not work

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