Problems configuring Wake On LAN on DisplayLink DL-3000 products

DisplayLink DL-3000,DL-5000 and DL-6000 products can support Ethernet. Wake on LAN is supported from software version v6.3 M1. Details on how to configure Wake on LAN (and other Ethernet parameters) can be found in the DisplayLink user manual.

Wake on LAN will wake the PC from an S3 (suspend or sleep) state. It may fail if the PC turns off the USB connection during S3 on battery power. It will not wake the PC from an S4 (Hibernate) or S5 (Off) state.

USB 3.0 Host controllers may not correctly work with Wake On LAN. If Wake on LAN is not working on a USB 3.0 host controller, try a USB 2.0 port instead to see if this solves the issue.

For Wake on LAN to be supported, the following conditions must be met:
  • The USB Host controller on the PC must support Power Management
  • The USB Host controller must be allowed to wake the computer

How to check if the USB Host controller supports Power Management

To check if the USB host controller in your computer supports Power management, open the device properties (as described in the DisplayLink user manual for Ethernet, and check there is a "Power Management" tab.

If the Power Management tab does not exist, then the USB host controller does not support power management, and Wake on LAN will not be supported from this USB port on the PC.

How to check if the USB Host controller can wake the computer

Having found the Power management tab above, click on the tab and ensure "Allow this device to wake the computer" is not greyed out. If this option is greyed out, the USB port on this computer cannot be woken up by a USB device and will not support Wake on LAN.

Troubleshooting: Windows

  1. My Device is not Working Properly on Windows 10 Anniversary or Creators Update
  2. How can I report Windows issues to DisplayLink?
  3. How can I report Windows installation issues to DisplayLink?
  4. No option to duplicate monitors on Windows 10 Anniversary and Creators Update
  5. My DisplayLink device does not work at all, or I get the message "USB device not recognized", when connecting on Windows.
  6. What are the minimum PC requirements for Windows DisplayLink software?
  7. Issues with USB 3 host controllers and DisplayLink
  8. How to fix your DisplayLink product from repeatedly disconnecting and reconnecting, or freezing
  9. How to resolve mouse or window latency, desktop pixelation, or other performance related issues
  10. How to resolve screen corruption, leftover artefacts or blank screens
  11. Overlapped I/O operation in progress message seen on installation
  12. Message: "The software package appears to have been modified." when trying to install
  13. Cannot upgrade or uninstall DisplayLink software
  14. Which Windows applications do DisplayLink displays support?
  15. PC hangs when booting with USB devices attached
  16. Cannot uninstall "DisplayLink Core Software" under "Add/Remove Programs"
  17. DisplayLink Compatibility with NVIDIA GeForce 6 Series or GeForce 7 Series GPUs
  18. Games do not work on Windows with DisplayLink software installed
  19. Error Message "The system cannot write to the specified device"
  20. DisplayLink driver compatibility with Intel Atom Tablets (Clover Trail)
  21. Message "Incompatible display driver" on install or device connection
  22. How to uninstall j5Create (MCT) software
  23. How to uninstall Fresco Logic USB graphics software
  24. How to uninstall SMSC USB Graphics software
  25. Problems configuring Wake On LAN on DisplayLink DL-3000 products
  26. Can I duplicate or mirror a screen to more than one display in Windows?
  27. Monitor mode or resolution not available when connecting with DisplayLink device
  28. Windows Display Properties "Identify" numbers are incorrect
  29. Windows Desktop background is not shown on some extended displays
  30. DisplayLink display is blank and only shows mouse cursor when using a basic graphics theme
  31. Problems installing DisplayLink software with the Kensington sd400v dock
  32. Error message 2738 or property.CORENOTINSTALLED or VB script disabled when trying to install DisplayLink Software
  33. Third Party Graphics Card Utilities and DisplayLink Driver
  34. My DisplayLink wireless video device does not work
  35. Error message: Windows requires a digitally signed driver

Feedback and Knowledge Base