How to uninstall j5Create (MCT) software

j5Create, also known as MCT (Magic Control Technology) USB graphics software is not compatible with DisplayLink and must be uninstalled before installing DisplayLink software. It is not possible to install multiple USB graphics drivers on a PC due to limitations in the Windows graphics architecture.

Use the steps below to uninstall j5Create MCT USB graphics software.
  1. Open Windows Control Panel and click "Uninstall a program" under Programs.

  2. Uninstall any software with the following names:
    • j5 USB DISPLAY ADAPTER
    • j5 USB Functional Docking Station
    • Installer for USB graphics device
    • MCT USB Graphics software

It is possible in some cases that the MCT software leaves its services installed. To remove these:
  1. Click Start, and search for "cmd".
  2. Right-click "Command prompt", and then click "Run as administrator":
  3. If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Continue.
  4. Type sc delete GManager  and press Return
  5. Type sc delete MctUsbAudio and press Return
  6. Type sc delete mctkmd and press Return
  7. Type sc delete mctkmdldr and press Return
  8. Type sc delete MCTDesktopSvr and press Return
Reboot the PC after completing the steps above and installing DisplayLink software

Troubleshooting: Windows

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