My Device is not Working Properly on Windows 10 Anniversary or Creators Update

This article covers common reasons for DisplayLink devices not working with Windows 10 Anniversary or Creators update.

DisplayLink Devices with Auto Install

Up until 2009, a few devices based on DisplayLink technology included an auto install driver feature. This required the DisplayLink USB driver to switch the device from being a mass storage device to a video device. From Windows 10 Anniversary Update, we use the Microsoft USB driver, and this does not support the switching between a mass storage device and a video device.
Therefore it is not possible to support these DisplayLink enabled devices from Windows 10 Anniversary Update.

Examples for affected devices are:
  • LG L206WU USB monitor
  • Samsung 940UX USB monitor
  • First generation HP USB 2.0 Dock Station (Model number: HSTNN-S01X)
  • InFocus IN1100 Projector

Diamond vstream WPCTVPRO

This Diamond device is a wireless USB device. The wireless part of this product is not provided by DisplayLink and is not part of the DisplayLink drivers. It appears that the DisplayLink device is not appearing on the USB bus correctly due to the wireless link. This problem is outside DisplayLink technology and suggest contacting Diamond if this product is not working after updating to Windows 10 Anniversary update. 

Dell D5000 wireless dock

The WiGig driver is not compatible with Windows 10. Dell have an article about this.

Device Manager - Error Code 10

There have been some instances of DisplayLink devices with a yellow "!" in device manager, and opening the properties shows that they have an error code 10. This has been either due to a faulty device, or due to a device with auto install (which are not supported as covered above) and the DisplayLink video driver is trying to talk to the wrong interface putting it into an error state.
For some USB graphics adapters (USB->DVI and USB->VGA), we will be able to implement a workaround for one particular hardware fault. It will require both at least DisplayLink driver R8.2 and Windows 10 Creators Update (Build from 15049) as this needs an OS change.

Device Manager - Error Code 43

There have been some instances of DisplayLink devices with a yellow "!" in device manager, and opening the properties shows that they have an error code 43. Before contacting our technical support with the log files for analysis, please check if you are using OBASE or Duet Display. You need to have their latest drivers for Windows 10 Anniversary Update as the older ones are not compatible with this new operating system.

Device Manager - Error Code 31

There have been some instances of DisplayLink devices with a yellow "!" in device manager, and opening the properties shows that they have an error code 31. To resolve, please ensure your anti-virus or endpoint protection software is not blocking UMDF driver installation.

Ethernet Network Connection Stopped Working

Some anti-virus or endpoint protection software are blocking the creation of network adapters. If you see the "DisplayLink Network Adapter NCM" in Device Manager but you don't see any DisplayLink network adapter in your network adapter list, then you are most likely in this case. Simply reinstall DisplayLink software making sure you don't have other applications blocking it.  

OpenGL 1.1 Reported Instead of 4.x

This is a problem in the Intel graphics driver and has been fixed by Intel in the latest graphics driver (15.60.0.4849 or later).

Leftovers, Paint Effect or Application Not Refreshing

DisplayLink and Microsoft have been made aware of an issue visible especially when using three or more indirectly connected displays. The effect is the application like Google Chrome would look frozen. This can also happen with other applications, and the taskbar. Some applications will refresh when mousing over, when others may not.
Microsoft has solved this problem affecting all multi-display solutions in Windows 10 Creators Update build 15049 and above, already available via the Windows Insider Program.




Troubleshooting: Windows

  1. My Device is not Working Properly on Windows 10 Anniversary or Creators Update
  2. How can I report Windows issues to DisplayLink?
  3. How can I report Windows installation issues to DisplayLink?
  4. No option to duplicate monitors on Windows 10 Anniversary and Creators Update
  5. My DisplayLink device does not work at all, or I get the message "USB device not recognized", when connecting on Windows.
  6. What are the minimum PC requirements for Windows DisplayLink software?
  7. Issues with USB 3 host controllers and DisplayLink
  8. How to fix your DisplayLink product from repeatedly disconnecting and reconnecting, or freezing
  9. How to resolve mouse or window latency, desktop pixelation, or other performance related issues
  10. How to resolve screen corruption, leftover artefacts or blank screens
  11. Overlapped I/O operation in progress message seen on installation
  12. Message: "The software package appears to have been modified." when trying to install
  13. Cannot upgrade or uninstall DisplayLink software
  14. Which Windows applications do DisplayLink displays support?
  15. PC hangs when booting with USB devices attached
  16. Cannot uninstall "DisplayLink Core Software" under "Add/Remove Programs"
  17. DisplayLink Compatibility with NVIDIA GeForce 6 Series or GeForce 7 Series GPUs
  18. Games do not work on Windows with DisplayLink software installed
  19. Error Message "The system cannot write to the specified device"
  20. DisplayLink driver compatibility with Intel Atom Tablets (Clover Trail)
  21. Message "Incompatible display driver" on install or device connection
  22. How to uninstall j5Create (MCT) software
  23. How to uninstall Fresco Logic USB graphics software
  24. How to uninstall SMSC USB Graphics software
  25. Problems configuring Wake On LAN on DisplayLink DL-3000 products
  26. Can I duplicate or mirror a screen to more than one display in Windows?
  27. Monitor mode or resolution not available when connecting with DisplayLink device
  28. Windows Display Properties "Identify" numbers are incorrect
  29. Windows Desktop background is not shown on some extended displays
  30. DisplayLink display is blank and only shows mouse cursor when using a basic graphics theme
  31. Problems installing DisplayLink software with the Kensington sd400v dock
  32. Error message 2738 or property.CORENOTINSTALLED or VB script disabled when trying to install DisplayLink Software
  33. Third Party Graphics Card Utilities and DisplayLink Driver
  34. My DisplayLink wireless video device does not work
  35. Error message: Windows requires a digitally signed driver
  36. Blank DisplayLink Monitors on Windows 7 with Nvidia Latest Drivers

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