Cannot upgrade or uninstall DisplayLink software

This article is to help recover a corrupted DisplayLink installation. Problems that can occur if the installation is corrupted are:
  • The installation of DisplayLink software ended prematurely
  • The installation of DisplayLink software was interrupted
  • You see the message "The older version of DisplayLink Core Software cannot be removed. Contact your technical support group".
  • Unable to find DisplayLinkCore.msi file during an installation
  • Unable to find DisplaylinkUsb.sys file during an installation
  • The installer is trying to upgrade DisplayLink software, rather than install it, even though DisplayLink does not appear in the Windows Programs list
To recover this, the corrupted installation needs to be removed from the computer.
First, please make sure you only have a single user logged in to the computer as the cleaner may not be able to clean files locked by another active user.
This can be done by following the steps below:
  1. Disconnect all hardware using DisplayLink technology.
  2. Download the DisplayLink Installation Cleaner.
  3. Extract the EndUserCleaner.exe from the zip files to a folder or the Windows desktop.
  4. The EndUserCleaner.exe needs to be run with Administrator permissions. To be sure it runs as Administrator, right click on the EndUserCleaner and choose "Run as administrator":
  5. Accept any User Access Control requests
  6. The Cleaner should run in a command prompt. Press Enter to start cleaning:

  7. Once the cleaner has finished, please reboot the computer
After a reboot it should be possible to reinstall the DisplayLink software.

Troubleshooting: Windows

  1. My Device is not Working Properly on Windows 10 Anniversary or Creators Update
  2. How can I report Windows issues to DisplayLink?
  3. How can I report Windows installation issues to DisplayLink?
  4. No option to duplicate monitors on Windows 10 Anniversary and Creators Update
  5. My DisplayLink device does not work at all, or I get the message "USB device not recognized", when connecting on Windows.
  6. What are the minimum PC requirements for Windows DisplayLink software?
  7. Issues with USB 3 host controllers and DisplayLink
  8. How to fix your DisplayLink product from repeatedly disconnecting and reconnecting, or freezing
  9. How to resolve mouse or window latency, desktop pixelation, or other performance related issues
  10. How to resolve screen corruption, leftover artefacts or blank screens
  11. Overlapped I/O operation in progress message seen on installation
  12. Message: "The software package appears to have been modified." when trying to install
  13. Cannot upgrade or uninstall DisplayLink software
  14. Which Windows applications do DisplayLink displays support?
  15. PC hangs when booting with USB devices attached
  16. Cannot uninstall "DisplayLink Core Software" under "Add/Remove Programs"
  17. DisplayLink Compatibility with NVIDIA GeForce 6 Series or GeForce 7 Series GPUs
  18. Games do not work on Windows with DisplayLink software installed
  19. Error Message "The system cannot write to the specified device"
  20. DisplayLink driver compatibility with Intel Atom Tablets (Clover Trail)
  21. Message "Incompatible display driver" on install or device connection
  22. How to uninstall j5Create (MCT) software
  23. How to uninstall Fresco Logic USB graphics software
  24. How to uninstall SMSC USB Graphics software
  25. Problems configuring Wake On LAN on DisplayLink DL-3000 products
  26. Can I duplicate or mirror a screen to more than one display in Windows?
  27. Monitor mode or resolution not available when connecting with DisplayLink device
  28. Windows Display Properties "Identify" numbers are incorrect
  29. Windows Desktop background is not shown on some extended displays
  30. DisplayLink display is blank and only shows mouse cursor when using a basic graphics theme
  31. Problems installing DisplayLink software with the Kensington sd400v dock
  32. Error message 2738 or property.CORENOTINSTALLED or VB script disabled when trying to install DisplayLink Software
  33. Third Party Graphics Card Utilities and DisplayLink Driver
  34. My DisplayLink wireless video device does not work
  35. Error message: Windows requires a digitally signed driver
  36. Blank DisplayLink Monitors on Windows 7 with Nvidia Latest Drivers

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