Black screens on macOS High Sierra 10.13.4+ and Mojave 10.14 Early Previews
The driver (DisplayLink Installer 4.1.11) doesn't work anymore withe macOS High Sierra bêta 10.13.4 (17E139) and newer.
Dear DisplayLink macOS users,
We are pleased DisplayLink 5.0.1 driver for macOS enables multiple extended display support on the latest Apple macOS 10.14.2 with additional features (clamshell and clone). We continue our strong support for the Mac platform and are working on delivering future updates with further performance improvements.
Driver 5.0.1: https://www.displaylink.com/downloads/file?id=1257
If your DisplayLink enabled device does not seem to work on 10.14, this is most likely due to the OS blocking our kernel extension. Please ensure our kernel extension is enabled by the OS as described in our FAQ: https://support.displaylink.com/knowledgebase/articles/1188004
Should you still miss extended displays on latest macOS with latest DisplayLink driver, please create a support ticket so your particular case can be investigated. Here is how: https://support.displaylink.com/knowledgebase/articles/755301
Due to changes in 10.13.4-10.13.6, it is not possible to enable DisplayLink extended displays, except one using Apple AirPlay. If your Mac is from 2011 running 10.13.4-10.13.6 and can’t update to macOS 10.14, you should remain with DisplayLink macOS driver v4.3.1 to enable one extended USB display using AirPlay, with additional displays cloned. An FAQ details how to enable Apple AirPlay with DisplayLink display for extend or mirror mode: https://support.displaylink.com/knowledgebase/articles/1854724
Audio and Ethernet functionality, where supported, stays unaffected in all versions.
We thank you for your feedback on DisplayLink products that helps us further improve our product offering.
Kind regards,
Alban
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Gail Welch commented
Clark - yes I do have a displayport on both my monitors - woo hoo - THANKYOU! I will try the ThunderBolt 2 to Dual DisplayPort adapter - a much simpler solution - who knew!!!
THANKYOU:-)
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[Deleted User] commented
Hi, could we please get an update on the status of this issue?
Has anyone tried the 10.13.5 beta yet to see if this has been addressed by Apple? -
Mark Evans commented
This is appalling. I have invested considerable amount of money in a piece of Tech that is advertised as working based on this chipset, only to find out it is not fit for purpose.
An update on a fix allowing extended desktop functionality is needed here.
Very disappointed in this product -
Stephen Collins commented
Hello guys, I love your product but would really appreciate an update on the news every week. I invested a lot in my setup which heavily relies on your product. Please keep us in the loop.
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stephen parrish commented
Displaylink not meeting customer expectations.
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Alexandre commented
Waiting for the update working with just one monitor... :(
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Andre commented
Just adding to the chorus here, I'd like to reboot back into OSX instead of being stuck in Win10 during the work day since its the only way to get my multi-monitors to work :/
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Erle commented
I will add my voice to the chorus of frustrated customers. That there's no patch or solution yet here is unbelievable.
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g commented
Any update?
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Anonymous commented
To clarify... will a Hdmi (or other video) to USB-c work? Meaning, this is a USB deprecation?
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Bekzat Sadykov commented
Why no word about the progress guys? I believe that you're hardly working to find a solution, but why not to just drop a couple of words here like "we are trying to reach out Apple", "We will come around with some new betas" or at least "we have no any progress".
We understand that it is not your fault only, and we see that whole your business suffers from this OS update. But we are people too, and we are your customers. Just give some respect guys and keep us updated at least once a week please. -
Eamon commented
steve i've provided instructions to get back to working before the update. hold steady for now but I don't think this is going to be fixed unfortunately, if you've got usb-c ports try extending those. if not look fot TB2 to hdmi leads.
click on my name to view instructions on how to get back to 10.13.3 but if you've not got a wild setup probably be best to get a TB2 to hdmi
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James Kerr commented
guys this needs to get fixed. this break occurs at every osx update. i guarantee all of your users are looking into other options at this point.
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Steve commented
I bought a 43 inch TCL 4K tv off amazon for $300, and bought the Divvy app for mac for $13. I now have more real estate than I had with 3 external monitors, and using only the HDMI port. There are plenty of ways to dump DL and move on and not all have to cost thousands of $$$.
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Andrew commented
Please provide an update.
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Anonymous commented
Could we please get an update on progress. You have been aware of this issue for more than 3 weeks, (24 days at a minimum) now and we have not seen anything to say you are making progress on a solution. Not sure that this really is the highest of priorities. We expect more.
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Anonymous commented
Hello Guys , I am purchase new MAC which came with 10.13.4 default OS. Please do provide the solution to support two display monitor.Its frustrating.
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Kristin Zhivago commented
Please provide more frequent updates. I unfortunately bought a new Mac Mini recently after the drive on my previous one crashed and (sigh) failed to click the "don't you dare update this sucker without my express permission" box in Preferences on the new Mac.
But, even so - how would we know in advance?
Is there a way we can sign up so you an tell us when this is fixed?
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Jim Edelstein commented
Just returned one of my usb3 monitors, unfortunately I can't return the other anymore... :-(
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Yet another customer. commented
OK, now I'm screwed too and my two displays are useless.