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macOS High Sierra 10.13.4+ and Mojave 10.14 Early Previews

The driver (DisplayLink Installer 4.1.11) doesn't work anymore withe macOS High Sierra bêta 10.13.4 (17E139) and newer.

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    TOULEMONDE shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    Update: June 20th
    Dear DisplayLink macOS users,

    Installing macOS 10.13.4, or newer, will cause DisplayLink connected displays to go blank after the OS update when using DisplayLink driver v4.1. Extended displays continue to work as expected in macOS 10.13.3 and below.
    Functionality such as Ethernet and audio, where implemented, is unaffected.

    DisplayLink driver v4.3 beta 5 currently provides an interim solution with one extended USB display (720p or 1080p) on macOS 10.13.4, 10.13.5 and 10.14 first developer previews, using Apple AirPlay® on machines with that feature. All additional DisplayLink screens will be cloning the primary display.
    An FAQ details how to enable Apple AirPlay with DisplayLink display for extend or mirror mode: https://support.displaylink.com/knowledgebase/articles/1854724
    DisplayLink driver v4.3 beta 5 is available from http://www.displaylink.com/downloads/file?id=1169

    Our team have made further progress towards finding a solution which would restore full extended display support for multiple DisplayLink displays in a future release of macOS. As daily users of the technology ourselves, we truly understand how disruptive this loss of functionality affecting the ecosystem can be.
    We have had positive developments on being able to communicate a roll out plan for this long term fix, but for the time being remain unable to provide a time-frame or a date for release of this solution.
    Resolving this issue remains the highest priority for us and we will continue to provide regular updates as we move towards this.

    Thank you for your extended patience. We appreciate your feedback and support.

    Kind regards,
    Alban

    1485 comments

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      • DS commented  ·   ·  Flag as inappropriate

        Updates would be nice, might stop the hordes with torches at your virtual front door.

      • Anonymous commented  ·   ·  Flag as inappropriate

        This has been a prevalent issue since February, there is no excuse for this. Apple makes the software available prior to public release for a reason. We will be searching for other options going forward as this is not the first time this has happened.

      • Bob Johnston commented  ·   ·  Flag as inappropriate

        I just installed the DisplayLink v4.3 driver (mirror only) and it's at least working for me. Any news on how the "extended display" driver update is coming? and when it might be released?

        Thank you,

      • Bob Z commented  ·   ·  Flag as inappropriate

        I hope someone lost their job over this. No excuse for this when Apple gives you plenty of time to test.

      • Patrick Tysell commented  ·   ·  Flag as inappropriate

        Add another user to the list.....which they would at least give us an ETA. At this point I feel like there is no ETA because they are not going to deploy a solution. Don't think anyone is asking for a specific date/time to hold DisplayLink to rather is to going to be days/weeks/months/never?!?!?!?!

      • J. Scannell commented  ·   ·  Flag as inappropriate

        Adding my voice to the frustrated masses who are not able to utilize your product. Is there at least an update on a projected date for an updated driver?

      • Jon Coley commented  ·   ·  Flag as inappropriate

        Leif if you could post alternatives when you do find some that this won't happen to every time Apple does an update to their macOS that would be really helpful!!

      • Doug A commented  ·   ·  Flag as inappropriate

        I would also appreciate an estimate of when the fix might be available. I am growing frustrated as production is slowing. Looking at a useless monitor does not help either. I will be checking Amazon for solutions as I give this one more day.

      • Leif Hanson commented  ·   ·  Flag as inappropriate

        I must have macOS 10.13.4 to run the version of Xcode that allows me to develop for iOS 11.3.

        Rolling back my OS, even if I wanted to which I don't, is not an option. My options are 1. wait for a fix, again I might add, DisplayLink died on the last macOS update as well. Or 2. Buy a USB video adapter from another more reliable source.

        While I don't want to go spend potentially hundreds, I also will not accept that a thousand dollar monitor is now sitting blank.

        I should mention as a macOS and iOS developer, as others have that macOS has a beta program and you could easily have identified this issue weeks ago. Also as a developer, I will always need to update to the new macOS and xCode on the day of their release.

        This issue is already 4 days old, waiting on an update from Apple is 100% unacceptable. Having this issue even crop up in the first place is about 98% unacceptable.

        Who makes a good USB video adapter capable of between 1080p and 2k? I'll have an answer to this in the next 10 minutes. My relationship with DisplayLink that has lasted years is within 48 hours of being over. Nothing personal, but this is simply untenable.

      • Shame Onmeonce commented  ·   ·  Flag as inappropriate

        Wim, I just purchased a DisplayLink Monitor and have now discovered that it won't work due to ongoing lack of support for High Sierra 10.13.4. Please post a guesstimate as to when this issue might be fixed so I can decide if I am going to return the product or not.

        Thanks

      • Jon Coley commented  ·   ·  Flag as inappropriate

        Is anyone from DisplayLink monitoring this comment thread? Updates would be nice but what would be even nicer would be not having to stare at a black screen all day. I am with a lot of others in saying maybe you should mass email everyone to let them know not to install an update with macOS when you knew a month before that it would have issues, I could have waited another couple weeks to update macOS

      • Chris commented  ·   ·  Flag as inappropriate

        Just adding my voice to this issue. I appreciate you making this a priority.
        Thank you.

      • Anon commented  ·   ·  Flag as inappropriate

        Really... this should have been fixed during the beta and now its like 4 days after 10.13.4 has released and NOTHING. This dock was too expensive for it not to be working right now! Can we please get a fix!?

      • Anonymous commented  ·   ·  Flag as inappropriate

        I want to add to the voices of frustration as well. I just bought a new dock (and I direly need it, as I work all day on my monitors) and mirroring just doesn't cut it for me. Please fix fast and (more important) let us know about the progress

      • D Dast commented  ·   ·  Flag as inappropriate

        Just to add to the voices of frustration in the hope that it speeds up a quality resolution. Mirroring an existing display may help those using a large single display (but not likely most displaylink users who are using the device to add multi-screen support). For me, I've uninstalled and will consider getting the displaylink out of the drawer once a fix is released. Bad form for a hardware company not to test with OS releases.

      • Anonymous commented  ·   ·  Flag as inappropriate

        My Mac is literally burning with the new driver. It's constantly in 147+% CPU the process of the displaylink. TRAGIC!!! Are you even testing anything????

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