Black screens on macOS High Sierra 10.13.4+ and Mojave 10.14 Early Previews
The driver (DisplayLink Installer 4.1.11) doesn't work anymore withe macOS High Sierra bêta 10.13.4 (17E139) and newer.
Dear DisplayLink macOS users,
We are pleased DisplayLink 5.0.1 driver for macOS enables multiple extended display support on the latest Apple macOS 10.14.2 with additional features (clamshell and clone). We continue our strong support for the Mac platform and are working on delivering future updates with further performance improvements.
Driver 5.0.1: https://www.displaylink.com/downloads/file?id=1257
If your DisplayLink enabled device does not seem to work on 10.14, this is most likely due to the OS blocking our kernel extension. Please ensure our kernel extension is enabled by the OS as described in our FAQ: https://support.displaylink.com/knowledgebase/articles/1188004
Should you still miss extended displays on latest macOS with latest DisplayLink driver, please create a support ticket so your particular case can be investigated. Here is how: https://support.displaylink.com/knowledgebase/articles/755301
Due to changes in 10.13.4-10.13.6, it is not possible to enable DisplayLink extended displays, except one using Apple AirPlay. If your Mac is from 2011 running 10.13.4-10.13.6 and can’t update to macOS 10.14, you should remain with DisplayLink macOS driver v4.3.1 to enable one extended USB display using AirPlay, with additional displays cloned. An FAQ details how to enable Apple AirPlay with DisplayLink display for extend or mirror mode: https://support.displaylink.com/knowledgebase/articles/1854724
Audio and Ethernet functionality, where supported, stays unaffected in all versions.
We thank you for your feedback on DisplayLink products that helps us further improve our product offering.
Kind regards,
Alban
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Glitch I.T. Services commented
Updates??????
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Mehmet commented
Hi, I haven't used this adapter for a while (used to work perfectly well) and only just realised the issue with macOS 10.13.4, is there an estimated time as to when this will be running fine again. I am using it day-to-day again as i have my desk setup again. Really looking forward to this working as well as it used to with 10.12. Please update.
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Tyler commented
From Cable Matters (the company I bought my DisplayLink adapters from on Amazon):
"It seems DisplayLink got the message that Apple will release the update soon but there is no exact date unfortunately."
So apparently Apple will be releasing an update to macOS to fix this? 🤷♂️
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Caitiln commented
Please please give us an update, I love display link and rely on it daily for work.
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LVS1008 commented
what the hell is taking so long fix this asap.
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Ryan M. Akins commented
Need a status update please.
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Anonymous commented
@displaylink - please give us an update.
Does not matter if you have good or bad news.
An update (incident report) would be highly appreciated. -
Anonymous commented
Sooooo after a month... is there any progress at all? If not I'll probably have to refund my product, since it's no longer working properly.
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Xenomorph commented
PS:
Over the years I learn how to be proactive (eagles fly above, eagles fly alone) but I am sorry for those guys with 10+ machines using DL adapters in their offices. Hold tight - fingers crossed...
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Xenomorph commented
RE: Roy Caratozzolo
I will state my comment "RIP Display Link" in a short way:
There is almost month after 10.3.4. public release and no fix yet, also there was months of 10.3.4. beta when "the issue" is discovered.
I don't consider myself as a genius or an internet smartass but in that time period even a limited brain can find a fix to certain issue (if there is any fix ofc)....so...clearly stated there will be no fix for this.I hope I am wrong and I want all best for DL in future.
Just remember, end customers are more important than the product.
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AriesLian commented
I had already finished reinstall my OSX 10.13.3. It is not wise to waiting them for unknown deadline.
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Anonymous commented
Any decent company, with a decent product manager will released at least an update on this...last one was April 14th, not to mention
Alban Rampon, do you still have a job at DL?
At least have the courage to say something, we all know by now that all your developers and programmers suck at what they do...but what about your PR department? too ashamed as well to say something? -
Francisco Gonzalez commented
when will this be fixed???????? It has been a while since the update came out.
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Kim commented
please add me to the list for any updates. this situation sucks.
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Glitch I.T. Services commented
You've got to respond to this issue!
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Anonymous commented
I really miss the screen extension on my Mac. Any update welcome
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Anonymous commented
I've been suffering in clone mode with lagging mouse because it's chewing up CPU. Finally I realized I can just use a HDMI cable to connect my old dell monitor to my late 2013 macbook pro. The color isn't as good but it beats clone mode
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Anonymous commented
A message to Alban Rampon,
I would be really appreciated if you gave the community some sort of update. This seems to be the most important thread on your products and you are not keeping your customers up to date on your progress. It is pretty much useless to clone a screen when working so that's not what most people are waiting for. I have already emailed you guys with no answer in one week and subscribed to updates on this issue and there has been, in my eyes, no progress in 2 weeks. It would be appropriate for a Product Manager to explain what is going on!
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Anonymous commented
WTF i need my extra screen to work!
do you have any date to rekease the fix?? -
John commented
Your April 13th update promises "we will continue to update you on this thread as soon as we have further information to share". Are we to deduce that in 11 days your company has made zero progress on this issue? I only found out the extended display doesn't work over a week after I did the upgrade, and I'm not willing to risk reverting back to the old OS, lest I somehow lose all my data (if the backup doesn't work properly). It seems reasonable to set expectations if this is something that could be fixed in a week, a month, or ever.