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Black screens on macOS High Sierra 10.13.4+ and Mojave 10.14 Early Previews

The driver (DisplayLink Installer 4.1.11) doesn't work anymore withe macOS High Sierra bêta 10.13.4 (17E139) and newer.

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    TOULEMONDE shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    Dear DisplayLink macOS users,

    We are pleased DisplayLink 5.0.1 driver for macOS enables multiple extended display support on the latest Apple macOS 10.14.2 with additional features (clamshell and clone). We continue our strong support for the Mac platform and are working on delivering future updates with further performance improvements.
    Driver 5.0.1: https://www.displaylink.com/downloads/file?id=1257

    If your DisplayLink enabled device does not seem to work on 10.14, this is most likely due to the OS blocking our kernel extension. Please ensure our kernel extension is enabled by the OS as described in our FAQ: https://support.displaylink.com/knowledgebase/articles/1188004

    Should you still miss extended displays on latest macOS with latest DisplayLink driver, please create a support ticket so your particular case can be investigated. Here is how: https://support.displaylink.com/knowledgebase/articles/755301

    Due to changes in 10.13.4-10.13.6, it is not possible to enable DisplayLink extended displays, except one using Apple AirPlay. If your Mac is from 2011 running 10.13.4-10.13.6 and can’t update to macOS 10.14, you should remain with DisplayLink macOS driver v4.3.1 to enable one extended USB display using AirPlay, with additional displays cloned. An FAQ details how to enable Apple AirPlay with DisplayLink display for extend or mirror mode: https://support.displaylink.com/knowledgebase/articles/1854724
    Audio and Ethernet functionality, where supported, stays unaffected in all versions.

    We thank you for your feedback on DisplayLink products that helps us further improve our product offering.

    Kind regards,
    Alban

    2036 comments

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      • Pekka commented  ·   ·  Flag as inappropriate

        Just upgraded to Mojave 10.14.1 but no change: 2nd screen stays black and only cursor is visible :(

      • Anonymous commented  ·   ·  Flag as inappropriate

        @Bruce: according to Alban´s post somewhere here. Fix is already done and Apple has it and they will distribute it. But who know when Apple will do it.

      • Bruce commented  ·   ·  Flag as inappropriate

        What a disaster! Our entire fleet of apple machines were working fine and dandy until 10.13.6 broke the living daylights out of it. I'm not sure why Apple should take too much responsibility for this (as alluded to in some posts) - - afterall, Apple's beta software was made available for a lengthy period of time. Enough time anyway for DisplayLink to at least communciate its struggle to its users. When Mojave hit the streets it was celebration time. But, sadly, not for long as we discussed many of our new 2018 models were still dead in the water.

        DisplayLink can you at least tell us if you intend to have this fixed in 2018? 2019? anything? - tell us anything. It's better than nothing!

      • Bruce commented  ·   ·  Flag as inappropriate

        What a disaster! Our entire fleet of Apple machines was working fine and dandy until 10.13.6 broke the living daylights out of it. I'm not sure why Apple should take too much responsibility for this (as alluded to in some posts) - - after all, Apple's beta software was made available for a lengthy period of time. Enough time anyway for DisplayLink to at least communicate its struggle to its users. When Mojave hit the streets it was celebration time. But, sadly, not for long as we discussed many of our new 2018 models were still dead in the water.

        DisplayLink can you at least tell us if you intend to have this fixed in 2018? 2019? anything? - tell us anything. It's better than nothing!

      • PlanoGreg commented  ·   ·  Flag as inappropriate

        Upgraded to Mojave 10.14 and boom everything works again!!! 2 full screens plus my MacBook air screen!

      • David Jones commented  ·   ·  Flag as inappropriate

        I have a Macbook Pro 2017 Touch Bar connected to two new HP 1080p displays. This set up is only mostly working. I'm experiencing problems with NightShift and Screen Savers not working, as well as power save mode appears to be flakey for both displays. I think it constitutes false advertising to say you support macOS when your ability to support it in a reliable and timely fashion, after reading the feedback on this site and in other fora, appears to be failing too frequently. I will be contacting my reseller to discuss returns and refunds. It strikes me DisplayLink are undermining their reputation, as a quality technology company, currently.

      • Dave Kearney commented  ·   ·  Flag as inappropriate

        MBP 2018 with Mojave. USB-c Ultra 5K Universal Docking Station. Attempting 2 HDMI connections. Black screen on both. Have tried 5.01 and 4.6 Beta 6.

        How long should I wait for a fix? Happy to help on the phone if you need to test. I will return it to Amazon a review if I dont hear. Not threatening... just warning other people.

      • Chris commented  ·   ·  Flag as inappropriate

        2018 MBP 13" (coffe lake) OS 10.14 using DL version 4.3 Beta 6. It works horribly! When it DOES work, everything feels sluggish not to mention the lack of resolutions! Post a fix already!

      • Anonymous commented  ·   ·  Flag as inappropriate

        I use a 2017 MacBook Air, and just purchased a Portable Monitor MB16A, after installing the drives yesterday I finally got the screen to work, only to find switching on this morning the screen powers up but is just blank (cannot put cursor onto screen). I have looked in hardware and it is picking it up via USB port. I have downloaded the latest drivers. Is this just not going to work?

      • Max commented  ·   ·  Flag as inappropriate

        I don't like giving negative feedback but apparently it is necessary in regards to your communication strategy.

        I get it that you guys cannot predict what apple is going to throw at you and that at times, things take longer to fix with a lack of manpower and information. But seriously, is that your communication strategy? Is that the way you want to promote DisplayLink technology? It only takes an update on the progress now and then but instead, you keep silent (or at least gather your communication at random places).

        The only advice that I can give people that need their hardware to work is not to buy anything that uses DisplayLink technology. Who knows when it might work or when things suddenly go downhill again. No harsh criticism intended but it is that bad!

        I would love to see my dock working properly with my MBP2018 but since I'm using it professionally, I will have to switch to a different solution. And you know what, I'll happily do that. But I wont pay another 300$ and keep my mouth shut!

      • Marc commented  ·   ·  Flag as inappropriate

        My monitors light up but there is no picture.

        Does this thing even work with a macbook?

      • Julian R. Vera commented  ·   ·  Flag as inappropriate

        I installed the 5.0.1 Version and now my Mac doesn't allow me to go back to 4.3...

        Is there any suggestions? I would highly appreciate you!

        Julian R. Vera

      • Hohentho commented  ·   ·  Flag as inappropriate

        I am on MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports) with macOS 10.14 and have still only black and grey screen. Unfortunately @Peter P solution did not work for me. Any other ideas?

      • Anonymous commented  ·   ·  Flag as inappropriate

        Hi everyone, seems like I have the same problem as you after updating my macbook air to Mojave : my mac does not send the signal to the videoprojector via HDMI.
        I tried the sudo kextcache solution, but I don't have the same answer as you did : I have my kernelCache ID. That's all.
        Is there nothing to do, but wait for a new udpate ... ??

      • Anonymous commented  ·   ·  Flag as inappropriate

        So, does this mean that if I download and run macOS 10.14, that Mojave driver v 5.0 will allow me to run two additional displays with that OS?

      • rostow commented  ·   ·  Flag as inappropriate

        @Peter P I have been doing some tests rebooting and shutting down the laptop a few times and the fix you found is still working for my MacbookAir Mid-2013. I will report here in case the black/grey screen comes back indicating what could have caused the issue. So far it´s working like a charm!

      • Keegan commented  ·   ·  Flag as inappropriate

        @Antonio Esnaurrizar Nope. the `sudo kextcache -i /` trick does not work on my 2018 MBP. I also just updated to Mac OS 10.14.1 Beta 4 (18B67a) and I'm still getting the back screen with cursor :(

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