macOS High Sierra 10.13.4
The driver (DisplayLink Installer 4.1.11) doesn't work anymore withe macOS High Sierra bêta 10.13.4 (17E139)
TOULEMONDE
shared this idea
AdminWim
(Product Manager, DisplayLink)
responded
We are aware that installing macOS release Version 10.13.4 will cause DisplayLink connected displays to go blank after the OS upgrade, with the current DisplayLink driver [4.1] installed. Functionality such as Ethernet and audio, where implemented, is unaffected. We have alerted Apple to this issue and are working hard to find a resolution. These features continue to work as expected in 10.13.3.
In the meantime, we are releasing a new driver [4.3] that will enable clone mode, but not mirror or extended mode displays in 10.13.4. If you require mirror or extended mode displays, we recommend that you stay on macOS 10.13.3 at this time.
We understand that this loss of functionality on OS upgrade is potentially disruptive for our users and customers. Please be assured that this issue has the highest business priority in DisplayLink. We thank you for your patience and will provide an update on this situation, as soon as we have further information to share.
97 comments
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Anonymous
commented
I’ve spent ninety minutes on the phone earlier today with Apple tech support attempting to downgrade my MacBook Pro from v10.13.4 to v10.13.3 only to find out that it’s practically impossible outside of completely reimaging the machine and reloading all of my applications and data.
Placing the blame for this problem on Apple is unacceptable.
I respectfully but strongly request that you correct this issue immediately and that you let your users know when a resolution will be forthcoming.
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Ryan
commented
We need to know if this is a day or two ETA or are we looking at weeks plus? We are severely hampered by this.
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Anonymous
commented
Class Action Lawsuit, sounds do-able.
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Jerome
commented
Cloning is not a viable option. This is essentially rendering this expensive machine useless. We need a fix asap...
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juliao_i
commented
Can you please provide an update on the issue and an ETA? This is ongoing since last week and is damaging the performance and experience working with your hardware. A generic statement does not work at this moment, please provide updated information.
Thanks
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Anonymous
commented
i guess they're afraid to give us even a daily update...i.e. we're working on it and hope to have it in a few days....etc. We all live and die by their hardware
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Brian C
commented
Does little good to find this out after the update is installed. Fix needed asap! It peeves me to no end to find how reliant I am on your hardware!
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Matt H
commented
Waiting for Resolution on this
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Vince
commented
Looking forward to a fix! This is pretty inconvenient. For anyone interested, I was able to change my resolution on my cloned display by using SwitchResX. It's a workaround, but let's me at least customize my seondary display.
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Anonymous
commented
Thank you for the update, but we need to hear an ETA for the resolution.
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David Walker
commented
Request ETA as to when an updated driver will be available to correct this problem.
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Carlos Cerqueira
commented
Thank you for the information, any idea of when approximately will the problem be solved?
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Anonymous
commented
This is the kind of bug that will force me to replace your equipment and not purchase additional equipment as we onboard people if not patched quickly. This should've been resolved long before 10.13.4 was publicly released, especially since it has been known since February. We'll give you a few days and then we will be forced to move to other solutions.
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Anonymous
commented
I also have three monitors and work in a fast paced changing environment. This has dramatically impacted my ability to work and "cloning" monitors isn't the answer . I would really appreciate an update as to an ETA for the fix
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Danny
commented
I understand, and thank you for the information.
However the reality is that I work in a very fast paced, customer support role and use 3 monitors in my workflow daily. This has really impacted my performance and I would greatly appreciate a speedy resolution to the problem. Until this is resolved my workflow will continue to be negatively impacted so may I ask for your upmost speed in fixing this issue for everyone as fast as humanly possible.
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Arthur
commented
Not knowing what would happen, I installed OSX 10.13.4. Naturally, your display went blank. I then found and installed your "DisplayLink USB Graphics Software for OS X and macOS 4.3". The display connected with a DisplayLink now works, but 1) it simply clones my laptop, which is only partly helpful, and 2) it is low resolution & blurry. Please fix these problems ASAP or suggest a work-around.
Regards
ArthurNow you
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Melum
commented
I'm losing my money because of this problem! Please do something as soon as possible!
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Andrés Medina
commented
what a waste of money.
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Joe
commented
This is a huge issue for many people, it completely broke my ability to use external displays at my job due to the setup in a NGW workspace and the need for DisplayLink connections to use those external monitors. I also wish I had known this would happen as I would not have upgraded to 10.13.4 just yet. But now its done and I don't want to downgrade my OS just as a workaround for a hopefully temporary issue. Some type of ETA or at least explanation of what broke would be nice, in the mean time it looks like I'll have to start carrying around extra adapters and HDMI cables now, which sucks!
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Peter T
commented
Unfortunately 4.3 is unusable, it keeps losing connection.
I hope you come out with an update soon for 10.13.4.
Additionally, there are still a lot of bugs with 10.12.6, and I'm now hesitant to upgrade my users to 10.13.4 until this fixed.
I appreciate your help.