Black screens on macOS High Sierra 10.13.4+ and Mojave 10.14 Early Previews
The driver (DisplayLink Installer 4.1.11) doesn't work anymore withe macOS High Sierra bêta 10.13.4 (17E139) and newer.
Dear DisplayLink macOS users,
We are pleased DisplayLink 5.0.1 driver for macOS enables multiple extended display support on the latest Apple macOS 10.14.2 with additional features (clamshell and clone). We continue our strong support for the Mac platform and are working on delivering future updates with further performance improvements.
Driver 5.0.1: https://www.displaylink.com/downloads/file?id=1257
If your DisplayLink enabled device does not seem to work on 10.14, this is most likely due to the OS blocking our kernel extension. Please ensure our kernel extension is enabled by the OS as described in our FAQ: https://support.displaylink.com/knowledgebase/articles/1188004
Should you still miss extended displays on latest macOS with latest DisplayLink driver, please create a support ticket so your particular case can be investigated. Here is how: https://support.displaylink.com/knowledgebase/articles/755301
Due to changes in 10.13.4-10.13.6, it is not possible to enable DisplayLink extended displays, except one using Apple AirPlay. If your Mac is from 2011 running 10.13.4-10.13.6 and can’t update to macOS 10.14, you should remain with DisplayLink macOS driver v4.3.1 to enable one extended USB display using AirPlay, with additional displays cloned. An FAQ details how to enable Apple AirPlay with DisplayLink display for extend or mirror mode: https://support.displaylink.com/knowledgebase/articles/1854724
Audio and Ethernet functionality, where supported, stays unaffected in all versions.
We thank you for your feedback on DisplayLink products that helps us further improve our product offering.
Kind regards,
Alban
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Administrator commented
Any updates? Can't work with just one display... Spent 100€ in a Dock.
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Michele commented
Is there any news about this issue? I’ve lost hours on this at work, I can’t keep mirror displays!
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Anonymous commented
Super annoying, OS beta program is something that you know? We are in a situation where 40 developers are frustrated like hell.
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Anonymous commented
As you can see below, this is affecting a large number of people, and is an issue that was raised when 10.13.4 first went to BETA. Why wait for so long to acknowledge the issue, then give a poor statement that doesn't give any useful information to your users.
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Marcel commented
I do not understand why you don't test your drivers in the Beta Realeas of 10.13.4 . I send you a e-mail an told you that there is a problem. But may be it's to much to invest in 99$ for a developer account and some Virtual machines to test your driver. Thats a major fail.
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Cavan Scott commented
Just wasted an hour trying to get this to work. Please can you give us an ETA of a fix.
Thank you.
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Paul McCarthy-Brain commented
May I just add to the feelings of frustration. I've lost an hour of work today on this and now have to drop down to a single screen. You should be embarrassed. Apple have an OS beta programme you know. You can test software before they push it out.
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Jorgen Andreasson commented
Could we please get some idea of timeframe to get this fixed. Waiting on Apple is not a solution. If you use their set-up with one external monitor, all is well. So they are not going to fix this.
Both my set-ups, office and home, are affected.
Please give us feedback. -
AriesLian commented
so does my laptop! mirror is not a solution!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!it's nothing!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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AriesLian commented
We all got the same problem, and i just bought it for 1 day!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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a user since IIci commented
Not correct. This problem (go blank) exists from 10.13.3, and it keeps even with the 4.3 beta March 30 installed on 10.13.3 with my MacbookPro. I already reported to Apple two times. -- from a user since IIci
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AriesLian commented
We need an ETA on a fix!!! keep the line.!!!! 我刚买的你就给我不能用,我要退货.I'll return it back!!!!Please give us a dead line!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!花Q!!花QQQQQ!!!!
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Anonymous commented
At this point, this predicament is quite embarrassing. The operating power of countless businesses are being crippled.
A tweet or even rough estimation would be infinitely more valuable than a generic response.
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Anonymous commented
Unless I am missing something Clone mode only displays same screen. The whole point in adding a USB Display is to have multiple display information ie Spreadsheet on one screen
email and another program on the other.. This needs to be fixed ASAP Unless I screwed up install ... -
Cooper commented
We need an ETA on a fix !!!!!
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Anonymous commented
I’ve spent ninety minutes on the phone earlier today with Apple tech support attempting to downgrade my MacBook Pro from v10.13.4 to v10.13.3 only to find out that it’s practically impossible outside of completely reimaging the machine and reloading all of my applications and data.
Placing the blame for this problem on Apple is unacceptable.
I respectfully but strongly request that you correct this issue immediately and that you let your users know when a resolution will be forthcoming.
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Ryan commented
We need to know if this is a day or two ETA or are we looking at weeks plus? We are severely hampered by this.
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Anonymous commented
Class Action Lawsuit, sounds do-able.
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Jerome commented
Cloning is not a viable option. This is essentially rendering this expensive machine useless. We need a fix asap...
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juliao_i commented
Can you please provide an update on the issue and an ETA? This is ongoing since last week and is damaging the performance and experience working with your hardware. A generic statement does not work at this moment, please provide updated information.
Thanks