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Black screens on macOS High Sierra 10.13.4+ and Mojave 10.14 Early Previews

The driver (DisplayLink Installer 4.1.11) doesn't work anymore withe macOS High Sierra bêta 10.13.4 (17E139) and newer.

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TOULEMONDE shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

Dear DisplayLink macOS users,

We are pleased DisplayLink 5.0.1 driver for macOS enables multiple extended display support on the latest Apple macOS 10.14.2 with additional features (clamshell and clone). We continue our strong support for the Mac platform and are working on delivering future updates with further performance improvements.
Driver 5.0.1: https://www.displaylink.com/downloads/file?id=1257

If your DisplayLink enabled device does not seem to work on 10.14, this is most likely due to the OS blocking our kernel extension. Please ensure our kernel extension is enabled by the OS as described in our FAQ: https://support.displaylink.com/knowledgebase/articles/1188004

Should you still miss extended displays on latest macOS with latest DisplayLink driver, please create a support ticket so your particular case can be investigated. Here is how: https://support.displaylink.com/knowledgebase/articles/755301

Due to changes in 10.13.4-10.13.6, it is not possible to enable DisplayLink extended displays, except one using Apple AirPlay. If your Mac is from 2011 running 10.13.4-10.13.6 and can’t update to macOS 10.14, you should remain with DisplayLink macOS driver v4.3.1 to enable one extended USB display using AirPlay, with additional displays cloned. An FAQ details how to enable Apple AirPlay with DisplayLink display for extend or mirror mode: https://support.displaylink.com/knowledgebase/articles/1854724
Audio and Ethernet functionality, where supported, stays unaffected in all versions.

We thank you for your feedback on DisplayLink products that helps us further improve our product offering.

Kind regards,
Alban

2052 comments

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  • Eric commented  ·   ·  Flag as inappropriate

    Displaylink, you've known about a problem with 10.13.4 and blank Displaylink displays for about two months!!!

    Why didn't you alert everyone BEFORE they upgraded to 10.13.4???

    I'm forced to lose my third monitor until you get this sorted out.???

    Very poor support practice, shame on you.

  • Cavan Scott commented  ·   ·  Flag as inappropriate

    I think the DisplayLink Twitter feed is pretty dead to be honest. They don't seem to tweet or answer questions.

    Hopefully it's because they're working on a fix.

    A comment from Wim on when it will be available would be appreciated.

  • Jon Coley commented  ·   ·  Flag as inappropriate

    Click the Tweet button and change it to say, Is a fix coming soon? Maybe they'll respond to that?!

  • jj commented  ·   ·  Flag as inappropriate

    hopefully I can get fix before launching of 10.14.0 in the future.

  • BP commented  ·   ·  Flag as inappropriate

    No excuse for this when Apple gives you plenty of time to test.
    How about a solution or some type of update on to when to expect a fix?!?!

  • Juan Garcia commented  ·   ·  Flag as inappropriate

    Adding myself to the list of frustrated customers that have been affected by a clear lack of planning.
    Please don't add to the problem by a lack of communication.

  • DS commented  ·   ·  Flag as inappropriate

    Updates would be nice, might stop the hordes with torches at your virtual front door.

  • Anonymous commented  ·   ·  Flag as inappropriate

    This has been a prevalent issue since February, there is no excuse for this. Apple makes the software available prior to public release for a reason. We will be searching for other options going forward as this is not the first time this has happened.

  • Bob Johnston commented  ·   ·  Flag as inappropriate

    I just installed the DisplayLink v4.3 driver (mirror only) and it's at least working for me. Any news on how the "extended display" driver update is coming? and when it might be released?

    Thank you,

  • Bob Z commented  ·   ·  Flag as inappropriate

    I hope someone lost their job over this. No excuse for this when Apple gives you plenty of time to test.

  • Patrick Tysell commented  ·   ·  Flag as inappropriate

    Add another user to the list.....which they would at least give us an ETA. At this point I feel like there is no ETA because they are not going to deploy a solution. Don't think anyone is asking for a specific date/time to hold DisplayLink to rather is to going to be days/weeks/months/never?!?!?!?!

  • J. Scannell commented  ·   ·  Flag as inappropriate

    Adding my voice to the frustrated masses who are not able to utilize your product. Is there at least an update on a projected date for an updated driver?

  • Jon Coley commented  ·   ·  Flag as inappropriate

    Leif if you could post alternatives when you do find some that this won't happen to every time Apple does an update to their macOS that would be really helpful!!

  • Doug A commented  ·   ·  Flag as inappropriate

    I would also appreciate an estimate of when the fix might be available. I am growing frustrated as production is slowing. Looking at a useless monitor does not help either. I will be checking Amazon for solutions as I give this one more day.

  • Leif Hanson commented  ·   ·  Flag as inappropriate

    I must have macOS 10.13.4 to run the version of Xcode that allows me to develop for iOS 11.3.

    Rolling back my OS, even if I wanted to which I don't, is not an option. My options are 1. wait for a fix, again I might add, DisplayLink died on the last macOS update as well. Or 2. Buy a USB video adapter from another more reliable source.

    While I don't want to go spend potentially hundreds, I also will not accept that a thousand dollar monitor is now sitting blank.

    I should mention as a macOS and iOS developer, as others have that macOS has a beta program and you could easily have identified this issue weeks ago. Also as a developer, I will always need to update to the new macOS and xCode on the day of their release.

    This issue is already 4 days old, waiting on an update from Apple is 100% unacceptable. Having this issue even crop up in the first place is about 98% unacceptable.

    Who makes a good USB video adapter capable of between 1080p and 2k? I'll have an answer to this in the next 10 minutes. My relationship with DisplayLink that has lasted years is within 48 hours of being over. Nothing personal, but this is simply untenable.

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