94 results found

1. Monitors randomly blacking out - SOLVED

   If your monitors are blacking out using your DisplayLink D3100 check your chair.

   I was having issues with my dual monitors randomly blacking out. After updating s/w, drivers and replacing the D3100 nothing worked.

   As strange as it sounds, I was finally able to determine the cause was my chair. I have documented this in two videos.

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   completed  ·  AdminAlban Rampon (Senior Product Manager, DisplayLink) responded

   The alternative could be to use better EMI immunised cables. These usually have ferrite beads which help eliminate transients.
   http://support.displaylink.com/knowledgebase/articles/738618

2. Hot Corners and Multiple Desktops
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   completed  ·  AdminAlban Rampon (Senior Product Manager, DisplayLink) responded

   This is standard Windows 10 feature now

3. Resolve the compatibility issue with Duet Display, Twomon, Spacedesk, etc.

   After I purchased a USB Type C dock driven by DisplayLink technology for my laptop, a big issue derived: every time I want to use Duet Display with my iPad Pro or Twomon USB with my Pixel C, I would have to uninstall the DisplayLink driver before I plug any of my tablets. When I get home and try to connect to my dock, I would have to go through the setup process again. This is just a big inconvenience for people like me.

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   completed  ·  AdminAlban Rampon (Senior Product Manager, DisplayLink) responded

   Thanks to the new driver architecture with Windows 10 Anniversary Update onwards, this has been completed.

4. Not working on ubuntu 16.04

   After I upgraded to 16.04 LTS, I could not use my DisplayLinks graphics/ethernet adapter for graphics (ethernet works fine). I recently installed the newest driver (1.2.65) but I get this error:

   Warning: dlm.service changed on disk. Run 'systemctl daemon-reload' to reload units.
   Job for dlm.service failed because the control process exited with error code. See "systemctl status dlm.service" and "journalctl -xe" for details.

   I run journalctl as suggested by the error message and here is what I get:

   26 16:27:28 myhost systemd[1]: Starting DisplayLink Manager Service...
   -- Subject: Unit dlm.service has begun start-up
   -- Defined-By: systemd

   -- Support: http://lists.freedesktop.org/mailman/listinfo/systemd-devel

   -- Unit dlm.service has begun starting up.
   26 16:27:28 myhost modprobe[12034]: modprobe: ERROR: could not insert 'evdi': Required key not available
   26 16:27:28 myhost systemd[1]: dlm.service: Control process exited, code=exited status=1
   26 16:27:28 myhost systemd[1]: Failed to start DisplayLink Manager Service.
   -- Subject: Unit dlm.service has failed
   -- Defined-By: systemd

   -- Support: http://lists.freedesktop.org/mailman/listinfo/systemd-devel

   -- Unit dlm.service has failed.

   -- The result is failed.
   26 16:27:28 myhost systemd[1]: dlm.service: Unit entered failed state.
   26 16:27:28 myhost systemd[1]: dlm.service: Failed with result 'exit-code'.

   Any ideas?

   After I upgraded to 16.04 LTS, I could not use my DisplayLinks graphics/ethernet adapter for graphics (ethernet works fine). I recently installed the newest driver (1.2.65) but I get this error:

   Warning: dlm.service changed on disk. Run 'systemctl daemon-reload' to reload units.
   Job for dlm.service failed because the control process exited with error code. See "systemctl status dlm.service" and "journalctl -xe" for details.

   I run journalctl as suggested by the error message and here is what I get:

   26 16:27:28 myhost systemd[1]: Starting DisplayLink Manager Service...
   -- Subject: Unit dlm.service has begun start-up
   -- Defined-By: systemd

   -- Support: http://lists.freedesktop.org/mailman/listinfo/systemd-devel

   --… more

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   completed  ·  AdminAlban Rampon (Senior Product Manager, DisplayLink) responded

   20.04 LTS now also supported

5. Compatible Laptops List

   A log/journal of all compatible Display Link laptops which the public can add to.

   In some form.

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   completed  ·  AdminAlban Rampon (Senior Product Manager, DisplayLink) responded

   Because the list is expanding daily, we have made a list of requirements instead. http://support.displaylink.com/knowledgebase/articles/524951

6. Linux wayland support

   Displaylink does not seem to work with wayland yet, which is starting to be the standard, replacing Xorg, on linux soon:

   https://fedoraproject.org/wiki/Changes/WaylandByDefault
   https://en.wikipedia.org/wiki/Wayland_(display_server_protocol)

   Would be great if you could also support wayland!

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7. Add support for Ubuntu 16.10

   Ubutun 16.10 is just days away and the DisplayLink drivers don't work for it and cause X to crash.

   [26700.930972] ------------[ cut here ]------------
   [26700.930995] kernel BUG at /build/linux-B4zRAA/linux-4.8.0/mm/usercopy.c:75!
   [26700.931021] invalid opcode: 0000 [#2] SMP
   [26700.931038] Modules linked in: evdi(OE) nlsiso88591 uas usbstorage nvram msr vmnet(OE) vmwvsockvmcitransport vsock vmwvmci vmmon(OE) ccm rfcomm cmac cdcmbim sndusbaudio sndusbmidilib cdcncm qcserial usbwwan usbserial qmiwwan cdcwdm usbnet uvcvideo mii videobuf2vmalloc videobuf2memops videobuf2v4l2 videobuf2core videodev media btusb btrtl bnep arc4 i2cdesignwareplatform i2cdesignwarecore sndsocskl sndsocsklipc sndsocsstipc sndsocsstdsp sndhdaextcore hpwmi sndhdacodechdmi sndsocsstmatch sndsoccore sndhdacodecconexant sndhdacodecgeneric sndcompress ac97bus intelrapl x86pkgtempthermal intelpowerclamp coretemp sndpcmdmaengine sndhdaintel sndhdacodec kvmintel sndhdacore iwlmvm sndhwdep kvm mac80211 sndpcm irqbypass iwlwifi intelcstate
   [26700.931393] sndseqmidi cfg80211 intelraplperf sndseqmidievent sndrawmidi sndseq sndseqdevice sndtimer joydev inputleds snd serioraw soundcore shpchp idma64 virtdma intelpchthermal meime mei intellpsspci hciuart btbcm btqca btintel bluetooth socbuttonarray intelvbtn tpminfineon intellpssacpi intellpss acpipad hpwireless intelhid machid sparsekeymap parportpc ppdev lp parport iptables xtables autofs4 dmsnapshot dmbufio algifskcipher afalg dmcrypt hidgeneric
   [26700.931619] evdi: [D] evdidetect:69 (dev=2) Painter is connected
   [26700.931622] evdi: [D] evdipaintergetedidcopy:192 (dev=2) 00 ff ff
   [26700.931667] usbhid
   [26700.931678] crct10difpclmul crc32pclmul ghashclmulniintel i915 aesniintel aesx8664 lrw gluehelper ablkhelper cryptd i2calgobit drmkmshelper psmouse e1000e syscopyarea sysfillrect sysimgblt ptp fbsysfops ahci ppscore drm libahci i2chid wmi hid pinctrlsunrisepoint video pinctrlintel fjes
   [26700.931818] CPU: 1 PID: 1653 Comm: ThreadedDrmDevi Tainted: G D OE 4.8.0-19-generic #21-Ubuntu
   [26700.931852] Hardware name: HP HP EliteBook Folio 1040 G3/80FA, BIOS N83 Ver. 01.02 03/09/2016
   [26700.931884] task: ffff8947d6925880 task.stack: ffff8947408f4000
   [26700.931907] RIP: 0010:[<ffffffff8262e537>] [<ffffffff8262e537>] _checkobjectsize+0x77/0x1dc
   [26700.931929] evdi: [D] evdidetect:69 (dev=1) Painter is connected
   [26700.931931] evdi: [D] evdipaintergetedidcopy:192 (dev=1) 00 ff ff
   [26700.931992] RSP: 0018:ffff8947408f7dd8 EFLAGS: 00010286
   [26700.932014] RAX: 000000000000005f RBX: ffff89467b6dc2e8 RCX: 0000000000000000
   [26700.932038] RDX: 0000000000000000 RSI: ffff8947f144dc68 RDI: ffff8947f144dc68
   [26700.932066] RBP: ffff8947408f7df8 R08: 00000000000e3481 R09: 0000000000000005
   [26700.932090] R10: 0000000000000060 R11: 0000000000000ce4 R12: 0000000000000058
   [26700.932119] R13: 0000000000000001 R14: ffff89467b6dc340 R15: ffff89467b6dc2b8
   [26700.932146] FS: 00007f3828ff9700(0000) GS:ffff8947f1440000(0000) knlGS:0000000000000000
   [26700.932175] CS: 0010 DS: 0000 ES: 0000 CR0: 0000000080050033
   [26700.932198] CR2: 0000563efbefdde8 CR3: 000000037966c000 CR4: 00000000003406e0
   [26700.932227] DR0: 0000000000000000 DR1: 0000000000000000 DR2: 0000000000000000
   [26700.935710] DR3: 0000000000000000 DR6: 00000000fffe0ff0 DR7: 0000000000000400
   [26700.939150] Stack:
   [26700.942340] 0000000000000000 ffff894739db7600 ffff89467b6dc2a0 0000000000000058
   [26700.945811] ffff8947408f7eb8 ffffffffc041e27d ffff8947408f7e78 ffff894739db76c8
   [26700.945813] ffff8945e5bc5800 ffff894739db7708 00007f3828ff86a0 0000000000000400
   [26700.945813] Call Trace:
   [26700.945829] [<ffffffffc041e27d>] drmread+0x17d/0x360 [drm]
   [26700.945832] [<ffffffff82771fa0>] ? securityfilepermission+0xa0/0xc0
   [26700.945835] [<ffffffff82632338>] _vfsread+0x18/0x40
   [26700.945836] [<ffffffff82632a96>] vfsread+0x96/0x130
   [26700.945839] [<ffffffff82633f75>] SySread+0x55/0xc0
   [26700.945842] [<ffffffff82c9eef6>] entrySYSCALL64fastpath+0x1e/0xa8
   [26700.945862] Code: 48 0f 44 d1 48 c7 c6 80 4d 0a 83 48 c7 c1 64 a5 09 83 48 0f 44 f1 4d 89 e1 49 89 c0 48 89 d9 48 c7 c7 00 1a 0a 83 e8 fd 03 f7 ff <0f> 0b e8 12 d6 fb ff 85 c0 75 78 48 89 df e8 a6 2d e4 ff 84 c0
   [26700.945864] RIP [<ffffffff8262e537>] _checkobject_size+0x77/0x1dc
   [26700.945865] RSP <ffff8947408f7dd8>
   [26700.946000] ---[ end trace 93958cf71e0e4dd6 ]---

   This needs fixing for DisplayLink to be a reliable and serious option for external display support.

   Ubutun 16.10 is just days away and the DisplayLink drivers don't work for it and cause X to crash.

   [26700.930972] ------------[ cut here ]------------
   [26700.930995] kernel BUG at /build/linux-B4zRAA/linux-4.8.0/mm/usercopy.c:75!
   [26700.931021] invalid opcode: 0000 [#2] SMP
   [26700.931038] Modules linked in: evdi(OE) nlsiso88591 uas usbstorage nvram msr vmnet(OE) vmwvsockvmcitransport vsock vmwvmci vmmon(OE) ccm rfcomm cmac cdcmbim sndusbaudio sndusbmidilib cdcncm qcserial usbwwan usbserial qmiwwan cdcwdm usbnet uvcvideo mii videobuf2vmalloc videobuf2memops videobuf2v4l2 videobuf2core videodev media btusb btrtl bnep arc4 i2cdesignwareplatform i2cdesignware… more

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   completed  ·  Wim responded

   Ubuntu 16.10 is supported by release 1.2.65 onwards, available from our website here:

   http://www.displaylink.com/downloads/ubuntu

8. Support for LUTs

   I have a laptop connected with an external monitor through a USB dock. It seems that DisplayLink does not support LUT as the ICC profile creation software (XRite i1Profiler) cannot complete the ICC profile creation for the secondary monitor connected through the USB Dock. The software works fine if I connect the monitor directly to the laptop HDMI port.

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9. Please allow the DisplayLink Driver to be disabled.

   As someone who uses a dedicated GPU in alternation with the Integrated GPU. It is BEYOND frustrating when my Nvidia GPU will not switch on because of the DisplayLink driver software. There is no option in windows itself to turn it off, and there is nothing provided by DisplayLink either.

   It cripples productivity when I have to UNINSTALL the DL driver just to use my dedicated GPU.

   Please fix this before you guys release any additional updates as this has been going on for a LONG time now.

   I love my AOC usb monitor. It's great, only after I install the drivers just to use it temporarily, and then uninstall them afterwards because I know it will conflict with anything i try to do there after. Be it gaming, video encoding, etc.

   I love your product, but we've got to get this fixed.

   As someone who uses a dedicated GPU in alternation with the Integrated GPU. It is BEYOND frustrating when my Nvidia GPU will not switch on because of the DisplayLink driver software. There is no option in windows itself to turn it off, and there is nothing provided by DisplayLink either.

   It cripples productivity when I have to UNINSTALL the DL driver just to use my dedicated GPU.

   Please fix this before you guys release any additional updates as this has been going on for a LONG time now.

   I love my AOC usb monitor. It's great, only after I install… more

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   completed  ·  AdminAlban Rampon (Senior Product Manager, DisplayLink) responded

   With the new driver architecture of DisplayLink driver in Windows 10 Anniversary Update onwards, there is nothing running when no device is connected.

10. Fix some applications not running on laptop GPU

    Hi since the Windows 10 Anniversary update games or utilities i have in Steam valve dont seem to use the GPU on my laptop but instead use intel graphic the laptop i have is a Lenovo Y50

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    completed  ·  AdminAlban Rampon (Senior Product Manager, DisplayLink) responded

    Marking completed with Windows 10 v1903 with KB4512941 (OS Build 18362.329) or newer (end of August 2019 patch).
    Thank you all for confirming and your patience.
    Should anyone see something unusual, please create a support ticket for individual investigation.

11. Windows 10 Anniversary Update Compatability

    Making the software and hardware more compatible with Windows 10

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    completed  ·  Wim responded

    I’m marking this complete, as Windows 10 Anniversary update has the best compatibility for DisplayLink. This is due to a new interface for DisplayLink graphics developed between DisplayLink and Microsoft being available, as covered here:

    http://support.displaylink.com/knowledgebase/articles/525125

    This thread is becoming a place for any user to post problems on Windows 10, hence marking it complete, rather than people expecting the problem they are seeing is being worked on. If you have problems getting the device to work on Windows 10, please refer to this article, and if this does not solve the issue, please contact us:

    http://support.displaylink.com/knowledgebase/articles/942862

    The original idea for this was to improve application compatibility with DisplayLink on Windows 10 under the new architecture. This is something we are looking into, with Microsoft. It is caused because DisplayLink now appears as its own video driver, rather than part of existing video cards. This means applications that use a specific graphics card will now see DisplayLink displays differently through the OS and may not use the best graphics card. It may require a change in applications in the way they detect the graphics cards on the system, now the architecture has changed on Windows 10 Anniversary update.

    I’m marking this complete, as Windows 10 Anniversary update has the best compatibility for DisplayLink. This is due to a new interface for DisplayLink graphics developed between DisplayLink and Microsoft being available, as covered here:

    http://support.displaylink.com/knowledgebase/articles/525125

    This thread is becoming a place for any user to post problems on Windows 10, hence marking it complete, rather than people expecting the problem they are seeing is being worked on. If you have problems getting the device to work on Windows 10, please refer to this article, and if this does not solve the issue, please contact us:

    http://support.displaylink.com/knowledgebase/articles/942862

    The original idea for this was to improve application compatibility with DisplayLink on Windows 10 under the new architecture. This is something we are looking into, with Microsoft. It is caused because DisplayLink now appears as its own video driver, rather than part of existing video cards. This means applications that use a… more

12. Increased Mouse lag since the W10 Redstone / DP Driver 8.0 Update.

    I have increased Mouse lag since the W10 Redstone / DisplayLink Driver 8.0 Update. I have a 3-screen Setup here. Surface Pro 3 + the DisplayLink USB Docking Station with 2 additional Screens. Working on those 2 external Screens got a bit tedious since the W10 Redstone / DisplayLink 8.0 Update. Maybe I´m too sensitive, but I feel enough mouse lag on the external Screens to slow down my daily work a bit. I´m using the DisplayLink Adapter since 2 years now and there were highs and lows regarding lag, but Version 7.9 on Windows 10 1511 was really good. Now with the new Windows / Driver Version (and the new Driver model?) it got worse.

    I have increased Mouse lag since the W10 Redstone / DisplayLink Driver 8.0 Update. I have a 3-screen Setup here. Surface Pro 3 + the DisplayLink USB Docking Station with 2 additional Screens. Working on those 2 external Screens got a bit tedious since the W10 Redstone / DisplayLink 8.0 Update. Maybe I´m too sensitive, but I feel enough mouse lag on the external Screens to slow down my daily work a bit. I´m using the DisplayLink Adapter since 2 years now and there were highs and lows regarding lag, but Version 7.9 on Windows 10 1511 was really good.… more

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13. 3 Monitor Support on Chrome OS

    As DisplayLink support is not embedded in the ChromeOS 51 build and later, you should add 3+ monitor support for ChromeOS. At this point someone would only be able to run it off of a Chromebook/Chromebox with higher ram (8-16GB+). But adding this support would mean A LOT more business use cases being satisfied.

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    completed  ·  Wim responded

    DisplayLink imposes no limit on the number of DisplayLink enabled displays that can be connected on Chrome OS from R51 onwards.

    Any limitations found will be OS restrictions rather than something added by DisplayLink.

14. Make DisplayLink drivers work with suspend on Ubuntu

    My DisplayLink-attached screen went awry after resuming from suspend, and I see that it's a known issue. Not being able to use suspend on a laptop is a major loss of functionality for me.

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    completed  ·  Wim responded

    This should now be working with Ubuntu release version 1.2

15. Extend ChromeOS Support For Samsung XE503C Chromebooks

    ChromeOS Support For Samsung XE503C Chromebooks

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16. Fix your product links.

    Clicking on your link to the amazon page for the AOC e1659Fwux- Pro sends an infinite amount of links due to not having an H at the beginning of the web address in the code.

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    completed  ·  AdminAlban Rampon (Senior Product Manager, DisplayLink) responded

    Hi Josh and thank you. Link from our page to Amazon AOC entry was corrected today

17. TrayIcon should always display if installed

    Suggestion: The DisplayLink Manager TrayIcon should show even if the hardware is not detected. In that case, it should provide links to helpful KB articles (or better yet, include the troubleshooting steps offline).

    That would have saved me about three hours of troubleshooting a 3rd-party (LizTek) product before I finally stumbled on this site.

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18. Make DisplayLink driver available for installation and update from Ubuntu repository

    Contact Canonical to make DisplayLink driver available for installation and update from Ubuntu repository, like AMD and nVidia driver packages.

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    completed  ·  AdminAlban Rampon (Senior Product Manager, DisplayLink) responded

    Repository now published. Details on https://www.synaptics.com/products/displaylink-graphics/downloads/ubuntu

19. I need to switch back and forth between two computers and am wondering if I can do so using the same Display Link set up? Has anyone tried

    Two computers, one Displaylink?

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    completed  ·  AdminAlban Rampon (Senior Product Manager, DisplayLink) responded

    Yes, this works. Simply install the drivers on both machines.

20. Fix the Linux driver so that it doesn't use 5-15% CPU when my DisplayLink device is _unplugged_.

    When unplugged, I consistently (and continuously, not just short spikes) see the DisplayLinkManager process take up 5-15% CPU. I don't understand why it's using so much CPU when there's literally nothing for it to do. It's really hurting my battery life & performance.

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    completed  ·  Wim responded

    This should now be fixed in Ubuntu release 1.2 available from our website:

    http://www.displaylink.com/downloads/ubuntu