Cannot uninstall "DisplayLink Core Software" under "Add/Remove Programs"

Note: This has been fixed from v5.3 software onwards. This only applies to older versions of DisplayLink Software and installations from the MSI files (Corporate Install).

Symptom


Cannot uninstall "DisplayLink Core Software" under "Add/Remove Programs".

The user receives the error message "Cannot uninstall DisplayLink Core Software because it is being used by other installed products".

Problem


The DisplayLink Core software cannot be uninstalled.The core DisplayLink software and the customer driver software is separated for the situation where a customer has two products containing DisplayLink chips (e.g. a ACME Dock at work, and a DisplayLink enabled TV at home).Using the example above, the Add or Remove dialogue would identify three items:
  • ACME Dock.
  • Logie Baird TV Display Adaptor
  • DisplayLink Core Software
If one of the products is uninstalled, then the remaining product still needs the DisplayLink Core Software.

If only one product remains, and is uninstalled, then it will remove the DisplayLink Core Software as well.

This means that the DisplayLink Core Software will report itself as "in-use", causing the error seen

Solution


To remove the DisplayLink core software, ensure that all customer driver software has been uninstalled. In the above example this means uninstalling the ACME Dock and the Logie Baird TV Display Adapter.

Note: These are example product names. To identify DisplayLink package installs, please uninstall anything with the same icon as DisplayLink Core Software.

If still unable to uninstall DisplayLink software, follow this article.Once all DisplayLink products have been uninstalled, the DisplayLink core software will automatically be uninstalled.

Troubleshooting: Windows

  1. My Device is not Working Properly on Windows 10 Anniversary or Creators Update
  2. How can I report Windows issues to DisplayLink?
  3. How can I report Windows installation issues to DisplayLink?
  4. No option to duplicate monitors on Windows 10 Anniversary and Creators Update
  5. My DisplayLink device does not work at all, or I get the message "USB device not recognized", when connecting on Windows.
  6. What are the minimum PC requirements for Windows DisplayLink software?
  7. Issues with USB 3 host controllers and DisplayLink
  8. How to fix your DisplayLink product from repeatedly disconnecting and reconnecting, or freezing
  9. How to resolve mouse or window latency, desktop pixelation, or other performance related issues
  10. How to resolve screen corruption, leftover artefacts or blank screens
  11. Overlapped I/O operation in progress message seen on installation
  12. Message: "The software package appears to have been modified." when trying to install
  13. Cannot upgrade or uninstall DisplayLink software
  14. Which Windows applications do DisplayLink displays support?
  15. PC hangs when booting with USB devices attached
  16. Cannot uninstall "DisplayLink Core Software" under "Add/Remove Programs"
  17. DisplayLink Compatibility with NVIDIA GeForce 6 Series or GeForce 7 Series GPUs
  18. Games do not work on Windows with DisplayLink software installed
  19. Error Message "The system cannot write to the specified device"
  20. DisplayLink driver compatibility with Intel Atom Tablets (Clover Trail)
  21. Message "Incompatible display driver" on install or device connection
  22. How to uninstall j5Create (MCT) software
  23. How to uninstall Fresco Logic USB graphics software
  24. How to uninstall SMSC USB Graphics software
  25. Problems configuring Wake On LAN on DisplayLink DL-3000 products
  26. Can I duplicate or mirror a screen to more than one display in Windows?
  27. Monitor mode or resolution not available when connecting with DisplayLink device
  28. Windows Display Properties "Identify" numbers are incorrect
  29. Windows Desktop background is not shown on some extended displays
  30. DisplayLink display is blank and only shows mouse cursor when using a basic graphics theme
  31. Problems installing DisplayLink software with the Kensington sd400v dock
  32. Error message 2738 or property.CORENOTINSTALLED or VB script disabled when trying to install DisplayLink Software
  33. igfxext Module has stopped working when DisplayLink software is installed
  34. My DisplayLink wireless video device does not work
  35. Error message: Windows requires a digitally signed driver
  36. Blank DisplayLink Monitors on Windows 7 with Nvidia Latest Drivers

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